1435 results found
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Add integrations with MyCase CRM and others
To automatically tag the call with it's recordings to the client, claim or case in the CRM.
3 votes -
volume change for individuals
Please let me adjust peoples nicknames also, I would love to be able to adjust specific peoples volume when in group call or video.
1 vote -
Auto Delete Old Voicemails
have a setting to specify after xx days to auto delete voice mails. Many people use the voice mail to e-mail option to get their voice mail but never clean up the actual voice mail box. Add an option per user to delete voice mails after xx days 30 or 90
6 votes -
Do not push app updates before repo updated
With nearly every new release to the RC Phone app, the app begins prompting users to update before the new version has been deployed to the RingCentral download repository. Users are reporting the app has an update but administrators don't have an MSI/EXE to deploy to devices.How about waiting until the repository has the new version before prompting users? Would save administrators some headache. I constantly have to tell them to ignore it or I reach out to RC support to get a download link for the new version.Repository:https://support.ringcentral.com/download.html
9 votes -
Automatic Text-to-text Reply (Out of office) when a costumer texts employee on vacation/ away for specific amount of time
If an employee receives a text message on Ring Central during their desired time frame, an automatic text will be sent to the customer with desired message (Out of office)
17 votes -
Capability of declining a call
This would be useful for people who make test calls on their lines to hear the voicemail. It would be great to have the option to decline where the call does not come back right away after declining it. Allowing for a different call to come in. The ignore button just stops the call for a brief second and it reappears.
4 votes -
Manually Activate open mode
In the older days, phone systems would have a hot button programmed on the desk phone that you could touch that would either put your phone system into "closed" mode or "wake up" "open" mode. This manual bypass would allow you to activate normal operations without having to go in and program special hours, for those occasional holidays or special days you open outside of normal schedules. Though your online portal is nice, it is not something general staff have access too. So, it would be awesome if on the phone, there was a speed dial button or function under…
3 votes -
have the fax subject line appear in the FAILED fax transmission receipt
Is there a way that we can have the fax subject line appear in the FAILED fax transmission receipt ? Reason being, when we receive the failed to transmit receipts, it only indicates the time sent, which is not the exact same time of the email showing in the sent box. Sometimes, we are sending multiple faxes during that 1 minute and sometimes to the exact same fax number, however, only 1 fax will fail. There is no clear way to identify which fax has failed. Whilst the actual transmission receipt, does show the fax number sent to, many are…
5 votes -
System needed that is supported by ChromeOS
I cannot download the Ringcentral App on my Chomebook computer since it does not have Windows. Ringcentral app does not support the ChromeOS operating system.
1 vote -
Group chat
Increase from 10 to 60 or more
1 vote -
Display phone numbers with dashes (i.e., 123-456-7890)
When an incoming call appears on the screen of my Yealink phone, the caller's # is just one long string (i.e., 1234567890 vs 123-456-7890), which makes it particularly cumbersome (to me anyway) to try and copy it down.
1 vote -
Highlight + Hotkey to Dial in MVP App
Highlight and Hotkey to dial in MVP App, versus having to use the CALLTO parameter in Windows. Too many people don't format numbers for dialing, or use Excel based call lists.Works in RC Phone App, why not MVP
5 votes -
Bulk Delete All Voicemails
Imagine a world where you can click on one of your nearly infinite voicemails, then hitting ctrl-a (or just clicking on the 'select all' button).Now you've got like 1,245 voicemails from jealous ex's, desperate vendors, and unrequited direct supervisors. They are all selected. Now absolve yourself from the weight of these disconnected communication attempts, tugging on the last threads of your sanity. When you select all, you don't even need to see who is calling. Just delete that BS. Get it gone from your life. Catharsis in a button. Bonus points for the developer that adds a toilet flushing sound…
82 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This has been implemented! Please ensure you are on the latest version of the app 22.3.3. Latest version will be rolled out across this week 9/20-9/26.Learn more about in app bulk voicemail deletion here: https://support.ringcentral.com/app/phone/desktop-web/managing-voicemails-ringcentral-app-desktop-web.html -
Need more detail on fax failures other than just 'failed.'
Assist with troubleshooting fax failures to determine if it is on receiver or sender side.
3 votes -
CapsuleCRM integration
all other CRM seem to be available, why not CapsuleCRM
1 vote -
Update IVR Greetings By Dialing In
We have several departments that need to update their IVR Greetings regularly, and having them have to record the greeting then submit a case is time consuming. It would be beneficial if the IVR Menus would have a PIN that the appropriate users can log into the IVR extension to update the greeting.
1 vote -
External caller transferred to an extension that would just ring a pager and hang up.
External caller transferred to an extension that would just ring a pager and hang up.We have a phone line displayed outside of our shop that a truck driver can call from their cell phone. The idea would be that the driver enters an IVR menu and is promted to press 1 (helps avoid spam too.) After pressing 1 a loud speaker such as the Algo 8180 inside the shop will ring once or play 1 audio file and the caller would then be sent to a message and the call is then disconnected.Sometimes our shop is noisy and the regular…
1 vote -
Multifactor Authentication through Microsoft, Google, Duo, Yubikey
Cyber threats are at an all time high in 2021 and it is important to protect our accounts properly. Most breaches come from email attacks so it makes no sense why Ring Central does not support MFA through apps like Microsoft Authenticator, Google Authenticator, Duo, or Yubikey. Like text messaging MFA is outdated and insecure, emails will get to the same point. It is important that our accounts are secure and MFA through the apps is one the most basic ways.
18 votes -
Feature similar to Polycom BTOE that will allow a Ringcentral Phone to sync directly to Office 365
Please develop a feature similar to Polycom BTOE app that will allow a Ringcentral Phone to sync directly to Office 365 without going into the app.
1 vote -
Imprivata
Imprivata is a secure MFA solution typically installed on a device such as a cellphone. Since we are not issued cellphones, RingCentral is our only business solution for phone and SMS, it would only make sense for Imprivata to function through RC as well.
1 vote
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