1718 results found
-
SAR TLV to support SMS
10dlc TMO uses SAR TLV which at this time is not supported for BW Messaging API product
1 vote -
Missed Calls: Clear Notification Without Deleting
On the RingCentral display on my PC, when I miss a call it is added to a list in my recent calls and it is highlighted with a dot indicating it was missed. Also, the Icon in my desktop ap tray displays a red dot indicating I have a missed call. What is frustrating is I cannot get that red dot to disappear unless I go to recent calls and delete it. It is useful to know if I have missed a call by looking at that icon. If there is no red dot, I'm up to date. But to…
2 votes -
Block Company name on Caller ID when using primary number
When choosing to use your personal number and not the main company number, have the option of not having the company name show up as well. I don't like to use "Blocked" as then people don't pick up, yet I occasionaly don't want people necessarily to know where I'm calling from.
1 vote -
Add Outgoing/Reply Text Messages to existing Email alerts - ARCHIVING/COMPLIANCE
We need the ability to archive all incoming and outgoing text messages. This solution and functionality is already in place for "incoming" messages but not outgoing/reply text messages. Currently, I receive "incoming" text message alerts in my email inbox. A simple solution is to replicate existing functionality for incoming messages by forwarding a copy of all "outgoing/reply" texts message to the same a designated email address. My industry rightfully maintains high recordkeeping standards and my emails are archived. This added functionality would allow all incoming and outgoing text message to fully archived as the alerts contain the full and complete…
5 votes -
Is it possible to be on DND and receive internal calls only.
It ill allow user to communicate via calls internally.
1 vote -
Custom Return Call Routing for Call Park Timeout
Most of our departments have centralized call routing in place, where calls come inbound into a central Call Queue, and we are broken up into multiple Company Sites based on physical / e911 location. If a user puts a call on Park and the timeout threshold is reached, it rings back to the station that placed the caller on Park. It would be very helpful if there was a way to build in return routing so that by site, we can designate either the caller returns to the originating station or is sent to a specific extension (such as a…
4 votes -
Play an announcement before forwarding call to another extension
It would be great for our customers to know who their call is being forwarded to when an admin adjust a user's call handling setting to be forwarded to a co-worker. Adding a customizable announcement feature for fowarded calls would be benificial.
3 votes -
Block phone calls by caller ID
I get multiple phone calls per day from a caller ID named "DEBT RELIEF". They come from all different phone number and area codes. Blocking individual numbers doesn't help. I want to be able to block "DEBT RELIEF" from coming in. Can you please add this feature?
18 votes -
Do not disconnect all callers when organizer leaves conference call
When a receptionist or executive assistant for example assembles a group of people in a conference call, once everyone is on the call, if the organizer then leaves the call, the entire conference call ends and everyone is disconnected. We need a way for an organizer to create a call, add a bunch of people to it, then slip out the back door without ending the call they created.
16 votes -
Ability to program Page Only extensions (*84XXXX) on Cisco phone Line Keys
It does not make sense that you could program a user extension on a line key, but cannot program a Page Only extension or external phone number as a Line Key. Please fix this.
1 vote -
DELETE (ON ALL INCOMING) - Prompt me to press 1 before connecting the call
There is no option to remove the "press 1 to answer" for Non-Ringcentral numbers. This feature can only be turned off when calls are forwarded to the app or deskphone. Please it would be useful to have a general toggle button to have an option to remove "Press 1" for non-ringcentral numbers.
12 votes -
Add Any and All Extensions to Presence List
Please add the ability to add all extensions to presence lists. Including call queues, message-only extensions, announcements, etc. Getting expansion modules should be able to retrieve all extensions, not just those for MVP users.
33 votes -
Add audio indication when user gets a call as an overflow agent
Add audio indication when user gets a call as an overflow agent. Right now only the line flashes, but having an audio indication would be helpful. A flashing only line can easily be missed
1 vote -
Option to choose a call out number on a desk phone
We have two companies. It would be nice to use the same desk phone to make calls from different company phone number without having to change it in admin portal.
2 votes -
Manual Override by Human for port out required.. Complaint filed with FCC today
Been trying for 6 weeks to port number out. I enter info from portal/my bill/account. My zip codes have not changed, but transfer fails with "invalid zip code". Repeated same steps 20X. Many hours wasted talking to RingCentral and Fi. It's a way to force customers to stay. Remaining choice is to abandon my business phone number of 25 years, and get a new one. Very, very bad RingCentral!
1 vote -
Droppng a call into VM
There is no way to transfer a call directly into someone's voicemail. Sometimes callers will request to leave a message for someone but in order to put them into the voicemail the phone has to ring out to be connected to the voicemail. There needs to be a option to hit a button to transfer directly to voicemail without the phone ringing out first.
1 vote -
Need to see other incoming Caller ID name or number while an extension in use
When a call comes in and one user is on the phone already every staff member extension needs to see who the incoming call is in order to best route.
3 votes -
Merging app with web site
Cleaning out and organizing my faxes is quite difficult. I need the information on both the app and the website to see which ones to delete or which ones I need to handle. The app has the view eye that allows you to see the fax sent but the website you have to download it in order to blow it up to see the fax in question. The app does not have the attachment details so you have to see the website for that. I end up having to have the app and the website open to clean out my…
1 vote -
It would be very helpfull to Have Hold and Park recall timers like every other phone system I have worked with in the past.
Hold and Park Recall timers are needed
8 votes -
REVERSE PARK FUNCTION
We are unhappy with the 'reverse park' function. When we put phone calls on a 'park location' our phone rings back after 8 1/2 minutes. We do at times have our customers on holder longer then 8 /12 minutes. We would appreciate being able to either turn that function off or extending the function to 15+ minutes. Thank you!
5 votes
- Don't see your idea?