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  1. We would like a toggle that can be used when you want to allow your inbound calls to go to your pickup group. For example, when someone calls your direct number/extension, and the toggle is off, the pickup group should not be alerted about the inbound call to you.The feature can be used by staff when they are expecting an important call that they need to take for themselves and they don’t want to temporarily remove themselves from the pickup group or temporarily extend the alert timer in the admin portal.

    1 vote

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  2. we need to send an automated voicemail to the client if we call someone and for some reason the call is disconnected or can't go through?

    1 vote

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  3. Our Caller ID shows up as different for each phone in our office

    108 votes

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  4. Is there a way to make callers, listen to the entire message/prompts before they can make a selection? Currently, they can interrupt the prompts by pressing a number. We do NOT want them to be able to interrupt the prompts. This will make them listen to the entire message.

    7 votes

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  5. My whole call center is for some reason only allowed to access RingCentral via Incognito Chrome. We are instructed to not use the app.

    There is no dark mode available on Incognito Chrome.

    Y'all. I have a migraine. I'm wearing sunglasses so I can still work. This is a nightmare to look at.

    2 votes

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  6. It would be nice to be able to have a contact list that is available to all employees so that when a customer calls, their information shows on the screen or so that when an employee would like to call a customer, they have access to their contact information. It seems the work-around for it right now is for the person that creates the contact to either export that contact and send it to all employees for them to import or email the contact info to all employees. Instead, it would be much easier to have a central database of…

    79 votes

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  7. Were unable to call a deaf/hard of hearing person on out telephones. In the UK to call a deaf person we need to dial 18001 + the number EG: 1800107555555556. This needs urgent attention please as its not professional that we cant call someone with a disability. Thank you.

    1 vote

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  8. As a new RC customer I’m very disappointed that such a well developed program Does not offer the simple and extremely useful features included in many free or cheap texting apps ived had in the past. We need 3-4 different numbers for sms mms texting. One may be used for real estate for sale. Other maybe used for landscaping company, other could be used for boats for sale. Other apps we have used like Phoner let you switch from inbox to inbox based on number texted. Another app TEXT ME let’s you assign a color to the number. So if…

    3 votes

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  9. It is imperative that RingCentral become compliant with the STIR/SHAKEN protocols in Canada to authenticate and verify caller identification information for IP-based voice calls.The Canadian market regulator, the CRTC, in a decision dated 6 April 2021, notes it is a requirement as a condition of offering and providing telco services in Canada, and the compliance deadline was 30 November 2021:"The Commission directs telecommunications service providers (TSPs) to implement STIR/SHAKEN to authenticate and verify caller identification (ID) information for Internet Protocol (IP)-based voice calls as a condition of offering and providing telecommunications services, effective 30 November 2021. In addition, the Commission…

    1 vote

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  10. The blocked calls, block all calls settings on a user extension should also support internal extension numbers and site codes, not just public telephone numbers and area codes.We have scenarios where extensions may only be accessible by a specific site or specific extension.

    11 votes

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  11. Right now RC has a "wrap time" feature which is a great idea! However, it does not work when applied to a user who is extended over many call queues. According to the RC tech support rep I spoke with, wrap time is call queue specific and applies to each queue separately. For example:Let's say Sandy is assigned to Queue A and Queue B and 1min wrap time is assigned to each queue. Sandy completes a call from Queue A and starts wrap time of 1min to finish her work. If it has been longer than a minute since Sandy…

    1 vote

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  12. Contacts should be able to be tagged with a category - such as Customer, Vendor, Employee, etc. much like Google Contacts and countless others do to allow us more flexibility in exporting, syncing and searching through the contacts.

    2 votes

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  13. It would be great to add incomming callerID name features for a single user on a stndard account. If one person really anssers 90% of the calls you would only really need one user with this ability to see outside customer names

    2 votes

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  14. It would be of great help to get a receipt that a fax has been received. I get a note that says it has been sent, but no confirmation that it has been received at the other end.

    4 votes

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  15. 4 votes

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  16. Customers can use the SIP devices they already have for their RC account

    1 vote

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  17. For Rotating Queue Call Handling, make the Queue member agent state change from Available to Busy if presented calls are refused - this will stop subsequent calls being presented to an agent who has forgotten to put themself on Busy state when they are on holiday/meeting/lunch. This will massively improve the call handling rate for this type of Queue.

    1 vote

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  18. Would like to have the ability to customize the audio conferencing greeting like we can with the rest of the Ring Central system. This would provide a cohesive experience for callers to our firm.

    1 vote

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  19. Just like with the RingCentral Phone function, where the user can choose how their Caller ID shows up (as their actual number, or as the company's number, or as "Blocked"), it would be useful to have that option in the Fax functionality. Currently, even if the Custom or Blank (or None) Cover Letter option is used, the header still lists the full (first and last) name of the registered user for that number (example attached) :-(

    1 vote

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  20. Want to setup paging devices to have a Bell or a beep on a schedule.This can be used to signal shift or break changes

    2 votes

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