1744 results found
-
Display phone numbers with dashes (i.e., 123-456-7890)
When an incoming call appears on the screen of my Yealink phone, the caller's # is just one long string (i.e., 1234567890 vs 123-456-7890), which makes it particularly cumbersome (to me anyway) to try and copy it down.
1 vote -
Bulk Delete All Voicemails
Imagine a world where you can click on one of your nearly infinite voicemails, then hitting ctrl-a (or just clicking on the 'select all' button).Now you've got like 1,245 voicemails from jealous ex's, desperate vendors, and unrequited direct supervisors. They are all selected. Now absolve yourself from the weight of these disconnected communication attempts, tugging on the last threads of your sanity. When you select all, you don't even need to see who is calling. Just delete that BS. Get it gone from your life. Catharsis in a button. Bonus points for the developer that adds a toilet flushing sound…
83 votesThis has been implemented! Please ensure you are on the latest version of the app 22.3.3. Latest version will be rolled out across this week 9/20-9/26.Learn more about in app bulk voicemail deletion here: https://support.ringcentral.com/app/phone/desktop-web/managing-voicemails-ringcentral-app-desktop-web.html -
User should be able to pick up calls placed on hold even if another extension ansewered their phone
Our phones are setup so that all calls forward to a specific extension (e.g. user 1) and then a ring group simultaneously rings all other extensions. If user 1 picks up the call and wants to give the call to a different extension, the call can be placed on hold and any other extension with presence enabled can pick up the call (no transfer needed). However, if a user other than 1 picks up the call and wants to give it back to user 1, if the call is placed on hold, user 1 cannot pick up the line (even…
10 votes -
NEED 2 FACTOR AUTHENTICATION!!
I cannot receive phone calls with this system for 2 factor login authentication. If this isn't resolved I'm going to have to go back to the landline. Every bank is now requiring 2 factor as well as many other website logins. Please support this app & resolve this problem!
4 votes -
Multiple Voicemail Greetings
Please provide the ability to record more than one VM greeting, ex. Standard, Out-of-Office, and Extended Absence Greetings and then the option to select each as needed. Currently, I set a Standard VM greeting but when I am out-of-the-office, I have to record a different greeting which overwrites my Standard, and then I have to re-record that when I'm back in the office, and the cycle continues. This request benefits anyone who uses Voicemail.
221 votes -
Need more detail on fax failures other than just 'failed.'
Assist with troubleshooting fax failures to determine if it is on receiver or sender side.
3 votes -
CapsuleCRM integration
all other CRM seem to be available, why not CapsuleCRM
1 vote -
External caller transferred to an extension that would just ring a pager and hang up.
External caller transferred to an extension that would just ring a pager and hang up.We have a phone line displayed outside of our shop that a truck driver can call from their cell phone. The idea would be that the driver enters an IVR menu and is promted to press 1 (helps avoid spam too.) After pressing 1 a loud speaker such as the Algo 8180 inside the shop will ring once or play 1 audio file and the caller would then be sent to a message and the call is then disconnected.Sometimes our shop is noisy and the regular…
1 vote -
Feature similar to Polycom BTOE that will allow a Ringcentral Phone to sync directly to Office 365
Please develop a feature similar to Polycom BTOE app that will allow a Ringcentral Phone to sync directly to Office 365 without going into the app.
1 vote -
Imprivata
Imprivata is a secure MFA solution typically installed on a device such as a cellphone. Since we are not issued cellphones, RingCentral is our only business solution for phone and SMS, it would only make sense for Imprivata to function through RC as well.
1 vote -
Add park hold recall timer for presence visual park keys.
If you program park keys as a presence key there is no park hold recall timer. Ring Central only offers park hold recall for global park keys and not for the presence park keys.
1 vote -
Spelling Checker on RC Phone for the German Language
There is no available German spelling checker on the RingCentral Phone App. The only ones availalbe are EN (UK), EN (U.S.), Spanish (Spain), Spanish (Latin America), French (EU), French (Canada) and Portuguese (Brazil).
1 vote -
Allow Speed Dial Pins/Options In The RingCentral App
This would be great when trying to join a call that uses a pin/number password to enter. For instance, you dial a number, and in the options afterwards, you have to enter a pin. On your mobile phone you can enter something like 111-111-1111,,,1234. Apparently, RC does not have this feature. Please add it.Thank you
1 vote -
Show caller ID when someone calls a direct line
Currently if a customer calls a direct line it will only display their phone number and not their name with it. I feel like its a step back to not be able to display the callers name. I know not all phone providers show someone's name when they call but with our old system when I would call my direct line it would show my full name, now with this new system only my cellphone number is displayed.
3 votes -
Set Do Not Disturb when RCV, Teams, Zoom or WebEx meetings in progress
Set Do Not Disturb when RCV, Teams, Zoom or WebEx meetings in progress. Incoming calls on RC are quite disruptive and persistent on both laptop and mobile device unless the user intentionally switches softphone to DND. Not ideal to go back and forth with this for each meeting or ad-hoc call that happens throughout the work day.
9 votes -
DND for Invisible Status
Make it so when you go invisible, DND is enabled as well so you do not get calls. We have receptionist that sometimes leave during office hours and the DND status makes it look like they are in the office still when they are not.
2 votes -
Sales team to communicate all feature needs
We have 14 ring Central numbers and when we added one a year ago the assumption was that it would have all the same features as the ones already existing numbers for our company. Come to find out the number did not have texting as an option because of where that number is being sourced from. Now our only option is to get a new number. This is not an easy solution for us as the existing number is tied to patients, pharmacies, insurers, other DR.s etc. so changing the number is not a solution. My suggestion is that when…
1 vote -
Add ability to change color of links in RC phone app.
When using the dark theme in the RC phone app, links in some text messages are hard to read in the standard blue/purple link color. Having the ability to change the color to something that is easier for the user to read would be nice.
1 vote -
Emergency Call Recording or Flagging for Bomb Threats/Active Shooter Etc
We are running the following scenario, What should our company do if there is a bomb threat that gets called in to us? At a previous job I had there was a number we could dial immediately after the call to save/flag that call. I request RingCentral to add such a capability so that in the event that such an event happens users can dial a number (pref a #hash number) that way the call can be saved for police to follow up with in an investigation into such a call.
3 votes -
Allow monitoring on emergency 999/112 calls
We run a suicide prevention line and sometimes need to call 999. To support a volunteer to make a 999 call we need to us the 80/81 live monitoring to support them though the call.Please could you enable this?Thanks
2 votes
- Don't see your idea?