1717 results found
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Voicemails /TEXT / Missed Calls Etc.
May we just have the phone number listed in subject line? That way if you have a large organization you know what number has called/texted/missed calls multiple times? This would be super helpful as my organization uses subject grouping in our outlook and this would be awesome if this could happen.
2 votes -
Time in Status Tracker
I would like to have the ability to see how long someone has been in by clicking on their profile. It would also be great if this was a report in Administrative Settings.I.e., someone goes to a 1-hour lunch and I need to call them. I can see they're on lunch and see that they have been in this status for 45 minutes after clicking on their profile, so I know I'll be able to get a hold of them in 15 minutes.This would be particularly useful for users who have to manage large groups and monitor breaks/lunch times as…
2 votes -
Ringback Time Adjustment
We would like the ability to adjust the amount of time a parked call ringsback. Currently it is set at one minute, we would like the ability to adjust that.
1 vote -
Allow Blocking Outbound Calls by Number
Allow Blocking to outbound numbers for things like do not call lists. This should be able to be done by role, individual extension, and account-wide.
182 votes -
Encryption for Text Messages
When staff members send an e-mail with numbers, the e-mail is encrypted, blocked, or automatically masks the numbers. Can this be done in the RingOffice Text Messaging feature?
6 votes -
Allow IVR Custom Rules to be assigned to hotkeys on desk phone
On our old NEC phone system there were "Mode" buttons. This would allow a feature comparable to custom ivr rules. For example we need our phones to say another message during lunch but that time varies. We could hit that button insead of allowing admin rights to the operators at our company to make this switch. Please consider allowing us to assign this to the DSS keys.
4 votes -
SMS: A table that describes exactly the cost per SMS (price per character, and more)
Going to my view log, I noticed that some SMS cost $0.85 (not the $0.00085 advertised) and that some cost up to $5.10c. I reached support to ask why that is, and they told me it has to do with the number of characters.I asked for a table to understand how many characters we can use without going over 5x the base price, or the cost of each SMS plans would be (Marketing), but there is none.It's a bit unreal that we just can't know how much it will cost to send SMS messages.How come there is no table? What…
2 votes -
Caller ID name should be visible for Toll Free
Our Caller ID shows up as different for each phone in our office
149 votes -
When making outbound call, immediately sound a tone to indicate that the call is being made and that your headset is working.
When making a call, it is not obvious that the headset is on/working until I hear the ringing. This may take 10s of seconds before you hear it, and takes longer to realize that the headset is not on. By that time the person you called may have picked up and hung up. If ringcentral would immediately sound a tone or set of tones to indicate that the call is being made (and then change over to the standard ringing), the person making the call will immediately know whether the headset is on.
1 vote -
recall park
if there was a way to pick up your last parked call when you were the one who parked it in the case where you forget to write down the park number and then have to wait for it to ring back to you. Would be super SUPER helpful from call center handling all calls standpoint.
6 votes -
Set phone to DND during synced calendar meetings (RC or otherwise)
It would be nice to have a setting to allow all calls to go to voicemail when in meetings, whether they are virtual RC meetings or in person meetings so anything in say a synced Outlook calendar would be able to set phones to DND.
46 votes -
Adding the time the missed call was received
It would be nice to see what time I missed a call. When I miss a call, I do not always receive the notification. Usually it shows the next day. It would be nice to know what time that person called.
4 votes -
NEED 2 FACTOR AUTHENTICATION!!
I cannot receive phone calls with this system for 2 factor login authentication. If this isn't resolved I'm going to have to go back to the landline. Every bank is now requiring 2 factor as well as many other website logins. Please support this app & resolve this problem!
3 votes -
The capability to send an internal voicemail blast to a group or all employees.
For example, we are looking at sending internal voicemail reminders for things like Open Enrollment
2 votes -
Ability to merge two parked calls
If two callers call in and are placed in Park 1 and Park 2, I want to be able to merge these two with me for a conference call.
1 vote -
Show Manage queues option for the user in the RingCentral Phone Desktop App
The user should be able to toggle which queues to take calls from within the RingCentral Phone Desktop App in the same way that the Manage Queues option is available in the MVP app
6 votes -
Remove account from company directory search
Please allow us to pick and choose what accounts show up in the company account search.
3 votes -
Allow Users To Turn Off Call Waiting
I want to give 100% of my attention to the person on the phone. It is distracting to have incoming calls clamor for my attention. If I am on the phone, I want incoming calls to go straight to voicemail. Thank you. Molly Friess, (907) 313-4840
27 votes -
Enable a true DND presence sync
Today you are required to use the RC app to put all of your devices into DND. Users should be able to press the DND button on the physical endpoint and that status should sync over to the other physical devices or softphones that are assigned to that user. This would make it much easier from an end-user perspective, especially those that don't want to bring up the app to enable DND.
172 votesHi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!
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Add an option to block deleting call logs in Ring central application
our employees do not answer a phone and it goes as missed call. They want to erase their track so that we don't know if they are answering all phone call so they delete the missed phone log or any other call that they feel its to their benefit. We want to have an option to block deleting phone call logs
1 vote
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