1744 results found
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Private Park ring reversion
Public Park has a reversion timer of 5 minutes after which it will return the call to the original person that parked the call.Private Park does not have this capability and calls can sit in that park location forever. We would like this feature to be added to the platform.
6 votes -
Add whisper before connecting from IVR node
This user pretty much laid it out https://community.ringcentral.com/questions/98562/whisper-in-ivrcould-i-set-up-a-whisper-in-the-ivr.htmlWanted to make sure it was entered as an idea.Our aim is to provide the best possible service, so knowing the context of the call before answering is very important.Add a phrase to every end node of an IVR tree or concatenate phrases at each node as the user traversed the tree.
2 votes -
Ability to reply to the New Text Message Notification
If you receive a New Text Notification in email, it would be great to be able to reply to it and have the reply message go back to the originator of the text. This would eliminate having to go in the RingCentral app to reply.
11 votes -
configure a desktop phone to a generic user
We should be able to configure an existing phone to a generic user without any voicemail or else.. just when we call this phone number, just ringing if anybody pick up the call, the client (inside or outside) hanging up.
1 vote -
Live Dictation of Phone Calls and Meetings (Speech-to-text)
Speech-to-text dictation of voicemails already exists, but for the benefit of hard of hearing users we would love to see a feature where phone calls could also have dictation in real time. Could be used for meetings as well.
5 votes -
Add Paging Groups in RC App
We use paging groups to unlock doors in the building. We have SIP relays connected to the doors. If a visitor calls from the entrance, once we disconnect the intercom, we dial *84 and then 14 to unlock the lobby door. If we could have the paging groups in the RC app, we could click the paging group and unlock the door from either the desktop or mobile app. Paging groups don't show up in the new software, but they did in the legacy software?
14 votes -
Phone call satisfaction feedback/survey
How to setup a feedback/survey for our RingCentral calls? For example, when the call is ended, the customer can press 1 or 2 to express satisfaction or not satisfaction.
15 votes -
Filter Faxes by Number
Filter faxes by the number they were sent from for various reasons, such as to be deleted automatically
1 vote -
Allow Callers to Transfer to Another Extension by Pressing 0 During a Voicemail Greeting
With our old phone system we would frequently include "press 0 to speak with someone if you have an urgent issue" in our voicemail greeting. This way if they were calling their primary contact and weren't able to speak with them they could easily be transferred to another extension (typically our reception call group) so they could speak with someone instead of leaving a voicemail.
6 votes -
RingMe button to ring Call Queue
The customizable and embeddable RingMe button only allows you to specify an IVR or a User's extension. It would be beneficial to allow the call to ring into a call queue. We presently have queues set up for sales team and support team, but no way to make a RingMe button go to the whole team.https://support.ringcentral.com/article/How-to-setup-a-Ring-Me-button-on-my-page.html
3 votes -
Having the option to put all users under the same main number with no individual numbers, just extensions
There should be an option for all users to be under the main number and only have extensions as opposed to having individual numbers. There should also be a feature that allows all users to send texts from the main number as to not confuse clients
6 votes -
SMS option in IVR
It would be amazing for callers to be able to send a text directly from the IVR. Something like "Press 9 to send us a text" or something thereabouts. I don't know if it's technically possible, but if there could be some sort of speech to text or similar, it would be a great feature.
9 votes -
Add the option to transfer calls directly to voicemail on Unify CPXXX phones.
Currently most other phones that RC sells allow the option to transfer a call directly to a user's voicemail. Can we please get this support for the unify phones? This is an important feature that is used w/ presence at our company. We need to know if someone is on the phone and if we have to send a call to them or directly to VM. This feature would allow for much better workflow and better client retention within our company.
2 votes -
Survey option after phone call has ended
We use a hunt group within the Human Resources Department to answer Suez internal and external calls. We would like to employ a brief survey of questions after the call is completed to identify if their satisfaction level.
11 votes -
Enabling one press Intercom from Polycom Deskphone
Our current set up on the desk phone allows us to call those employees set up our presence feature. There should be an option to change the settings so that instead of calling the user via one button press it instead intercoms that person.
10 votes -
Customize the time for Auto-answer
We take a high volume of in-bound calls and would like to utilize auto answer but there are preselected choices of 0s (too fast, phone doesnt ring), 5 seconds, 10 sec, etc. 5s isnt fast enough as the phone will ring 1-2 times before auto answers grabs the call. Having a customizable time would let us know there's a call coming in and then answer it promptly.
4 votes -
Ability to test headset to see if sound works
The old RingCentral had the ability to test to ensure that the headset volumes were working.I am running version 21.2.15.482 updated 04/28/2021. I am using a Toorun M26 Bluetooth headpiece V4.1 which works very well with RingCentral.I can see in Notifications and Sounds where I can set my microphone, speaker, & ringer sources; I see the volume control. There is no place to test the sources like there used to be in the old RingCentral app.I would like to be able to test the sources before I start my day to ensure everything is working properly. I am not talking…
4 votes -
Custom Ringtone for Plug-In
Hi, it would be greatly appreciated if you were able to customize a ringtone for the plug-in like you can for the app version. The ringtone assigned is a bit obnoxious and distracting when you are fielding a rate of call-ins as a team. Thanks!
7 votes -
Allow multiple PCs to use Softphone simultaneously
It's very annoying having to de-authorize a PC to make calls after moving between PCs.
5 votes -
Dynamic outbound caller ID
Ability to setup rules as a company or user that would dynamically change the outbound caller ID based upon the area code being called. Ex. If you have a 972 area code and 469 area code as a company number, if you call someone with a 972 area code your caller ID would show your 972 phone number on the caller ID. If you dial a 469 area code your outbound caller id would show your 469 phone number. If you dial an area code without a rule setup, your default caller id would show.
15 votes
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