11314 results found
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Confirming Emergency Location - In app
Emergency Location keeps popping up whenever starting the RC applications on the computer/desktop. We'd like to check if it's possible to incorporate the emergency location settings (like options to keep the address as is and won't be asking to confirm whenever opening the apps). This will lessen the hassle from the customers' part.
13 votes -
Keep view position in one chat when switching to another and come back
When you work simultaneously with multiple chats you often read conversations somewhere in the middle. Like searching for quotes in one chat and posting them into another. Each time when you return back to one of such chats you are in the end of conversation and have to scroll up to get to the place you have left. So the proposal is to keep chat positions as for instance Telegram messenger does.
This is for Desktop app, not sure how does mobile version work2 votes -
Schedule meeting using "Meeting Info"
I would like to request an enhancement for our meeting scheduling feature. Currently, when scheduling a meeting using "meeting info," the meeting does not appear on the "Upcoming Meetings" tab, making it challenging for users who do not utilize Microsoft or Google calendars.Adding this functionality would greatly improve the user experience by enabling easy tracking of meetings scheduled through "meeting info."Thank you for considering this request.
10 votes -
Forwarding call to other number that will allow both app and deskphone to ring or either application only.
Currently, it is normal behavior that if you forward the calls to other numbers ( 10 digits numbers) it will only ring the device that is online on the account (deskphone)It would be beneficial for us if there would be an option to make the application also ring if we forward the call to a different RingCentral number ( different account ).
8 votes -
Turn off RingCentral Extension and Notifications via Browser
RingCentral Extension in the Brave browser (based on Chromium/Chrome). Turn off the notifications generated by the extension, but every time I try to block them, it automatically selects Allow. Need to disable the notification via the browser and not from the Windows notification settings, because if it's disabled via Windows notification it will also disable all browser notifications from installed extensions on any browser.
9 votes -
Please add personalize able texting templates, so we could quickly respond to clients when we are already on the line with another client.
I would love to be able to send a text from a template. It is useful when I am introducing myself to new clients. It would also be helpful to be able to hit a button when you have a call waiting to let them know you saw their call and will touch base with them when you become available. Modern cell phones an even smart watches have this option. Even the Bluetooth option on my car has an option to auto respond to texts. I believe this would be a valuable tool for agencies. We currently have a different…
15 votes -
multiple conference group to dial in
ability to add another conference line for a different group and the ability to jump from one conference call to another without disconnecting .
1 vote -
Syncing Azure to Delete/Disable User
The customer is looking for a way to sync Azure to delete or disable terminated users.
1 vote -
custom role where a user extension can be assign a specific user to view and download analytics
Want to have a custom role where a user can be assigned to a specific users to view and download the anlytics/report.
1 vote -
Message data import feature
-Requesting a feature near as a message data import feature
- A feature in RC App so we can import the contents and histories of your users’ and groups’ conversations to RC App
Calendar events
Shared files
Task details
Lists of members and guests4 votes -
Changing the default name from being the main super admin/main extension
When an organization uses their main number as the fax caller ID or fax number as the sender, it would be beneficial if we could change the name from the default main super admin user. We had a ticket come in from a customer that was confused as to why a user who no longer works there is showing as the "From" user on faxes.
4 votes -
Bulk Notification for Voicemail (Voicemail to Text)
Bulk Notification for Voicemail (Voicemail to Text).
- We are using RingCentral's service only to receive Voicemail Messages from our Client. We would like to have an option to receive Voicemail Notification by bulk not per call. It would help us to get all the details that we need instead of clicking/checking emails per voicemail per call.4 votes -
Report - Phone System > Groups > All Email References
A report of all entries under the Phone System > Groups tab that includes any mention of email addresses including the Notifications tab for VoiceMail.So at a minimum:Name | Extension | TYPE | Email | Notification Email
9 votes -
Relocate the chat icon or save button - mobile device
When accessing the portal from a mobile device browser and making changes, we cannot save because the chat icon is in the way.
12 votes -
Ability to Edit external number under call forwarding
From the User's Ring Settings, we have an option to add an external phone number to forward the call and we have an option to edit the number to change to a different one instead of deleting it and adding a new number. Now it is not available and we only have the option to delete it. It would be helpful to add the option to edit the external number on a call forwarding of a user.
2 votes -
pick up options presence
Have the option to manage these buttons like a regular presence option
1 vote -
Wants to add an option on their IVR to ask their customer to record their call.
Wants to add an option on their IVR to ask their customer to record their call.
1 vote -
Leave notes for people when transferring calls
a feature added that allowed you to add notes to a call that is being forwarded to someone, so the client doesn't have to tell their story twice (or doesn't at least have to go through the whole story).
1 vote -
Ring Settings in Call Queue
When the call comes in the call queue, all extensions under the call queue will ring, but if the extension didn't answer, that's the only time the call will be routed to
the external number.1 vote -
sync MS teams status to RC - DND
I am trying to see if when I change my Teams status to do not disturb, Ring Central can also put me in Do not Disturb
7 votes
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