12662 results found
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Allow Singapore Number as Caller ID for UK Account
RingCentral has a current restriction for using a Singapore Number as a caller ID for a UK Account.
Allow Singapore Number as Caller ID for UK Account1 vote -
Enabled CNAM for UK Account
Enabled CNAM for UK Account. No option to add or update CNAM for RingCentral UK Account.
1 vote -
Double Auto-Response For Clients
When someone send text message to the specific number they wanted to have a two Auto Response. 1st is the Name and Email of the customer then after they response there should be another auto-Response abot the document.
1 vote -
Eliminate duplicate notifications for Call Queue missed calls when a voicemail is left.
Call Queue missed call notifications should be suppressed if the caller leaves a voicemail. Currently, users are receiving duplicate emails because both the missed call and voicemail notifications are triggering for the same event.
1 vote -
Ability to increase the maximum date range displayed under the upcoming meetings tab beyond two weeks
Ability to increase the maximum date range displayed under the upcoming meetings tab beyond two weeks
1 vote -
Ability to view the key presses made by the caller in the performance report
Ability to view the key presses made by the caller in the performance report.
Currently, customers must contact us to determine what occurred during a call and why it was routed to a different extension.
This process would be simplified if there were an option to view this information in the performance report or detailed call logs.
For example, a caller contacts a call queue number and while waiting accidentally presses a key such as #2, resulting in the call being routed to that extension. Currently, to determine why this occurred, then trace the call using Internal tool. However, if…
1 vote -
Ability to fix the text wrapping bug when sending SMS to iOS
Ability to fix the text wrapping bug when sending SMS to iOS
1 vote -
VTECH Phones can provisioned RingCentral
Hope there is a possibility to connect VTECH phones via manual Provisioning in RingCentral.
1 vote -
Bulk Upload Contacts to Desk Phones via CSV File
Request Description:
Customer would like the ability to upload a CSV file containing contact information and have the contacts automatically added to a user's desk phone.Current Limitation:
Currently, there is no available option to upload a CSV file of contacts and automatically provision those contacts to a specific user's desk phone.Requested Enhancement:
Add functionality that allows administrators to upload a CSV file containing company and external contacts, then automatically sync or deploy those contacts to a selected user's desk phone.Business Impact:
This feature would simplify contact management for organizations with large contact lists and reduce the manual…6 votes -
Filter Landline Number for SMS
It would be helpful to have an option to automatically filter out landline numbers or other non-SMS-capable recipients when sending individual or bulk text messages.
This feature would help ensure that text messages are sent only to SMS-enabled numbers, improving delivery success rates, reducing failed messages, and providing a better overall messaging experience.
2 votes -
Lower the memory and bandwidth that RingCentral App takes
Lower the memory and bandwidth that RingCentral App takes
1 vote -
log in and out report
Ability to report when someone logs into RingEX and when they log off from RingEX for the day. Ability to provide a report on how long they were available opposed to away, invisible, or off.
1 vote -
log in and out report
Ability to report when someone logs into RingEX and when they log off from RingEX for the day. Ability to provide a report on how long they were available opposed to away, invisible, or off.
1 vote -
RC APP Keybad
Allow the keypad to stay connected instead of always having the pop-out version.
1 vote -
1 vote
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Read-Only SMS Access for Call Queue Members
Request the ability for Super Admins to configure SMS permissions for Call Queue members, allowing them to view SMS conversations in the RingCentral app while preventing them from sending or replying to text messages.
Business Need:
The customer uses a separate third-party application for SMS communication, tracking, and reporting. However, Call Queue members still need visibility into incoming SMS messages associated with the queue for awareness and reference.Currently, there is no option to grant read-only SMS access specifically for Call Queue members. Users who have SMS access can also send and reply to messages, which may cause communication to…
2 votes -
Display Full Date (MM/DD/YYYY) for Current-Year Text Messages on the Desktop App
Currently, the RC desktop app displays only the time for text messages received today (e.g., 6:32 AM) and only the month, day, and time for messages received earlier in the current year (e.g., 7/9 3:00 PM). The year is omitted from the timestamp.
The RC mobile app is working fine with the MM/DD/YY format. Please do this on the RC desktop app as well.
Requested Enhancement:
Add an option or update the default behavior so that text messages on the desktop app display the full date and time using the MM/DD/YYYY format (for example, 07/09/2026 3:00 PM), including for messages…1 vote -
RingCentral AIR User Roles for Stand Alone accounts
Stand-alone AIR Accounts must have a user role access creation option. We're trying to add a user who can manage AIR Billing access.
1 vote -
Enable Call Flip to RingCentral Desktop
Please add support for Call Flip from a desk phone to the RingCentral desktop app while preserving all call features, including automatic call recording.
Currently, I am unable to:
Perform a Call Flip from my desk phone to the RingCentral desktop app.
Continue automatic call recording after a call has been flipped. Features such as pausing and resuming automatic call recording also do not work once Call Flip is used.This limitation affects users who start calls on a desk phone and need to continue the conversation on the desktop app without losing recording functionality.
Requested Enhancement:
Enable Call Flip…
1 vote -
Feature Suggestion: Prevent Editing of Quoted Messages in Team Messages
I suggest changing the behavior of quoted messages in Team Messages so that when you quote someone's message, the quoted content cannot be edited.
Currently, if you edit the quoted text, it can appear as though the original sender wrote the modified content, which may cause confusion or misrepresent what they actually said.
Instead, the quoted message should remain read-only, preserving the original text exactly as it was sent. Users should only be able to edit the text they add around the quote, not the quoted content itself.
This would improve message integrity, prevent accidental or intentional misrepresentation, and make…
9 votes
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