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  1. We are migrating our email addresses to another domain. We have tried to access and change the email domain for users in the online account under User > Templates; however, there are no options for us to change the email domain for multiple users in bulk within the account. It would be very helpful if we are able to update the email addreses in bulk in the account

    1 vote

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  2. Customer would like to have an option to filter Filter reports calls came in to each individual numbers assigned to one specific call queue, the numbers assigned to one call queue should have the information as well showing in one report how many calls came in to each numbers assigned to one specifc call queue

    1 vote

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  3. Call # 1 should ring to # 1
    Call # 2 should ring to # 2

    Right now, if I do Fixed order. It rings to #1 , she answers, completes her call then the next call ring to her again, she answers then the next ect.

    When the next call comes in, weather it is answered by Member#1 or not, next call should go to Member #2.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  4. Problem statement
    In cross-language teams collaboration it is essential that everyone tries to keep the conversation accessible for everyone. Sometimes group chats start from one language and some time later others join the chat forcing already joined people to switch to language that's clear for everyone (English usually). Other cases could be defined as requiring participants to use the only allowed language for communication.

    To address those concerns I propose to have following improvements:

    1. If the discussion was happening for some time already, it requires newcomers to translate all the prior messages one by one. So, in this case it…

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  5. Changing the Mexico number format in RingCentral system as the current format shows as +52 (8) 992685423, this should be change to +52 (899) 2685432 to eliminate any potential confusion for your customers.

    2 votes

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  6. When a user setup a call forwarding on a deskphone, a call queue routing is affected if the user is a member of the call queue. There should be a way to prevent this or disable deskphone call forwarding.

    1 vote

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  7. We have set our call queue to 3 concurrency; however, when a call comes in with a simultaneous setting, the call queue shows 3 missed call instances while there is only 1 actual instance of a call. It would be better to have only 1 instance of a missed call per call that will show on the phone in a call queue with multiple concurrency.

    1 vote

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  8. We are looking for an option to embed an SMS Segment Calculator inside the RingCentral app so that we can see how the segments are being calculated for the SMS content we are trying to send. This will help us determine how many segments are counted and how much we are paying for each text we send.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. How to permanently delete a removed/deleted user account and call queue, so it won't populate in Call Reports? Is there any option to force delete and not have to wait 6 months for removal of deleted account? Please advise.

    2 votes

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  10. Timestamps in voicemail notification emails follow the Main site's regional settings. We would like to have an option to modify the time zone or have it follow the regional settings that are set up in the extension itself.

    1 vote

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  11. The customer requests a report feature that allows them to view a user's group memberships by clicking on the user's name. He wants it to be shown in excel format.
    Customer does not want to go to each user in the admin portal and check on the group membership.

    1 vote

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  12. Currently, Ringcentral doesnt have any support documentation for any Door Access device. We only have support documentation for Getting the SIP settings for manual provisioning
    https://support.ringcentral.com/article-v2/Manual-Provisioning-How-get-SIP-Settings.html?brand=RC_US&product=RingEX&language=en_US but this doesnt include the configuring the feature to the Door Access devices

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  13. Customer would like to have the option for Call recording to be saved automatically before the 90 day expiration

    2 votes

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  14. Add a search bar to the templates so we can easily find the one needed quickly.

    1 vote

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  15. I would like to have more than 25 templates, 50 would be ideal

    1 vote

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  16. UC Voicemail should have AI capabilities and features that allows you to:

    Filter out voicemails under a certain duration (e.g., less than 10 seconds)

    Automatically prevent multiple voicemails from going to the inbox

    6 votes

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  17. It will be more convinient if we have the option to change the notification settings of call queue through RingCentral Mobile Application

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  18. Currently, when on a call, if you press * it will then transfer you to the shortcut/extension of whatever number you dial next. However, our tech support often requires a passcode that starts with a *. We are unable to enter the passcode as it immediately starts to transfer the call. Please find a way to make this optional.

    1 vote

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  19. We would like the ability to disable or turn off the functionality where pressing the "" key during a call triggers call forwarding or other system commands. This would allow users to enter passcodes or navigate external phone menus (e.g., conference bridges or support lines that require a passkey starting with "") without interference from RingCentral's star code features.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  20. Prevent transcription of Credit Card numbers within RingCentral App. We have a KIOSK at our campground facility and on occasion the will have to accept a credit card number over the phone. Ideally we would like the call transcribed but no Credit Card numbers.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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