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  1. I am currently using the RingCentral Desktop Application for training a remote worker. I can utilize the Whisper, Barge and Take Over keys but I cannot disable access once I am done. I was told it could only be done on a deskphone. If I can use a portion of the functionality through the app, why not allow for full access?

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  2. The customer is requesting a setup where internal calls are routed solely to the user's desk phone, mobile, or desktop application—excluding any additional users defined in their ring group settings. These ring group settings should only be applied to external or client calls received through the direct number shared with clients.

    2 votes
    New  ·  1 comment  ·  IVR and call handling  ·  Admin →
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  3. Product(s):

    Poly Edge E100

    Poly Edge E550

    Feature Requested:
    Support for "Call Answered Elsewhere" notification/handling

    Description:
    We are requesting the addition of support for the "Call Answered Elsewhere" feature on the Poly Edge E100 and E550 IP phones. This feature is increasingly important in environments where users are assigned to multiple queues, or where simultaneous ring or shared line appearances are in use.

    Current Behavior:
    When a call is answered on another device, it displays a missed call on the Poly Edge E100/E550 phone. This can cause confusion for users, as the call was not actually missed, but handled on…

    2 votes
    New  ·  0 comments  ·  Hardware  ·  Admin →
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  4. RE: Google Voice Numbers
    When a google voice number is forwarded to a Call Queue WITH A CALL GREETING, the call does not come thru to us because the google system wants the #1 to be pressed.
    The suggestion is that the RC system has a preference that can be toggled on that would press #1 automatically when a call comes in so that it can continue thru the system, ring our phones and we can pick up.
    I tested extensively with Ellie and with Sinch your provider. Please look up those notes.
    I am available for any necessary testing.…

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  5. here should be an option to mark "Missed" calls as called back or read or something similar. We need to clear our missed call log and it used to stay on the all call log but it doesn't anymore unless we call out. There should be something that allows us to clear missed calls from that log without having to resort to deleting them. Thank you

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  6. Implement Markdown support within the corporate messenger to enable richer text formatting and improved readability of messages.

    Current Problem:

    Currently, the messenger lacks robust formatting options, limiting users to plain text or basic styling options (if any). This makes it difficult to emphasize important information, structure long messages, and share code snippets effectively. This can lead to miscommunication and reduced readability.

    Proposed Solution:

    Integrate Markdown support into the message composition and display functionalities of the corporate messenger.

    3 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  7. mplement the ability for users to select and forward multiple messages simultaneously within the corporate messenger. This will significantly improve user experience and productivity, especially when sharing context or important information from a chat.

    Current Problem:

    Currently, users can only forward messages individually. This process is time-consuming and cumbersome, particularly when needing to forward a series of related messages to another user or group. This leads to frustration and decreased efficiency.

    Proposed Solution:

    Introduce a multi-select functionality that allows users to select multiple messages within a chat and then forward them as a single unit to another chat or contact.

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  8. To have the ability to create a custom rule that only accepts listed company contacts (landline and mobile numbers)

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  9. Currently, with RingCentral, we can blacklist incoming calls but not outgoing calls (like premium-rate numbers for example).

    1 vote
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?
  10. Currently when RingCentral forwards a call it does not distinguish on my mobile whether it is a personal call to my cell or a forwarded call from work. The ability to distinguish whether it’s a call from my vet vs a patient call would be very helpful.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  11. Add more themes to the whole thing, pink, hot pink, make it more girly

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  12. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    25 votes
    New  ·  2 comments  ·  Application  ·  Admin →
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  13. Audit Trail should show RingCentral App login of users. This is powerful for us to see if our agents are logging in.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
  14. We would like to have the ability to sign in to 2 different RingCentral accounts on the RC app and receive incoming calls from both accounts using only 1 RingCentral application.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  15. Create options while customer is waiting in queue:
    Thank you for your patience.
    If you would like to continue holding, please press 1.
    If you prefer to receive a call back without losing your place in line, please press 2.
    You will be called back in the order your call was received.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
  16. Users receive uploaded attachments on SMS messages renamed to a random string of numbers that look suspicious and unrelated to the SMS message that was sent as part of the campaign/message that was sent and may not open the file that has the information that they need to review. It would be better if the attached file retained the file name that it was uploaded with so they know it is intended to go along with the text message.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Allow inclusion of file attachments when creating personal and company SMS templates.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
  18. Contact should automatically sync from RingCentral app to any Deskphone that customer wish to. This will save time and effort on doing it manually especially for big companies.

    1 vote
    New  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?
  19. currently when the call queue is forwarded to the external number it doesn't play the call queue greeting. please allow the call queue greeting to play before forwarding the call to the external number

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
  20. Customer is requesting a database for us to export why call queues have bugs, or the queue is not working properly for them to check the errors.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
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