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10827 results found

  1. Firmware version 8.1.2 is the latest available with RingCentral and automatically picks up. We wish to have the option to push the firmware upgrade to 8.1.5 and bypass the 8.1.2 RingCentral offers and use it together with the custom configuration.

    1 vote
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  2. Customer is loking for a way to add bulk numbers and area code in adding as their trusted number.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Voicemails transcripts and AI summaries should automatically recognize English and Spanish

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  4. We currently operate a parent/sister company relationship and have two separate Microsoft Office 365 tenants, our parent tenant is configured to use SSO for RingCentral but our sister company is not able to be configured due to the limitation within the RC Admin portal.

    We would like to be able to include more than one tenant so that our sister company can utilise SSO for their authentication against RC applications.

    Thanks

    99 votes
    New  ·  9 comments  ·  Admin Portal  ·  Admin →
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  5. The RingCentral desktop app in Hyper-v virtual desktop. microsoft hyper-v virtual desktop at windows 2019 server environment has no option to use the headset control; like the RingCentral web app.

    1 vote
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  6. Right now the SMS / TEXT id shows only the phone number. So people opt-in for SMS / TEXT messages and then they see a number that they don't remember. If you ask for my CALLER ID to show what I type, then it should apply to the SMS / TEXT as well if I desire it. This feature works on your personal phone when SMS / TEXTing.... also works on WhatsApp and other texting apps, why not here?

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. In Australia, where standard Caller ID features are not implemented yet, we implement the shared external directory to identify phone numbers manually as a temporary fix. This feature works on the inbound and outbound calls via the Ringcentral apps but not on Yealink phones.

    We need this feature to be implemented on all Ringcentral physical phone models without making changes on the phone’s internal settings.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  8. I would like the ability to ban certain users from posting GIFs in the messaging section of RingCentral Video. Thanks

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  9. Set up auto responses on SMS when the number is from outside Ring Central numbers

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. Currently, in RingCentral user ring settings, each “ring” is defined as 5 seconds of ring time. However, the audible ringtone pattern differs by device (e.g., desktop app, desk phones, mobile apps). For example, when a user sets their ring setting to 3 rings (15 seconds), they may hear 6 audible rings on the desktop app instead of 3. This inconsistency causes confusion for users who expect the audible ringtone count to match the configured ring count.

    2 votes
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  11. Currently, in RingCentral user ring settings, each “ring” is defined as 5 seconds of ring time. However, the audible ringtone pattern differs by device (e.g., desktop app, desk phones, mobile apps). For example, when a user sets their ring setting to 3 rings (15 seconds), they may hear 6 audible rings on the desktop app instead of 3. This inconsistency causes confusion for users who expect the audible ringtone count to match the configured ring count.

    1 vote
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  12. Please enable one-touch call answering functionality for the Plantronics CS540 headset across all Poly desk phones without requiring third-party accessories. This integration would streamline headset use, reduce support issues, and improve overall satisfaction with RingCentral and Poly solutions.

    Description:
    We request the addition of native support for one-touch call answering when using the Plantronics CS540 wireless headset with all Poly desk phone models, including the Poly Edge series. At present, users must rely on additional accessories such as the HL10 handset lifter or specific EHS cables to enable remote call control, and compatibility often varies depending on the phone model.…

    4 votes
    New  ·  0 comments  ·  Hardware  ·  Admin →
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  13. use the AI Assistant but have it answer only if no one answer calls in a call queue or after a few rings

    1 vote
    New  ·  0 comments  ·  IVR and call handling  ·  Admin →
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  14. I would like to make a suggestion of a new feature to add to ring central. When entering a name to send a text it would be good to add a button to create a new contact if that person is not already in your contact list so you do not have to go to contacts and retype the name again to create a new contact.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. BT feature request: Ability to receive a Notification if a Specific phone number calls their system

    Details : Want to have the option to set up a notification for specific phone numbers that call their members and alert a specific user

    Current behavior : No option for the notification to alert if a specific phone number calls their system

    Expected Behavior: To have option for select or enter a specific number that calls them to notify one of the users

    Brand : BT Business

    1 vote
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  16. They’re requesting the option to update the contact phone number on the fax cover page so it shows their fax number instead. She mentioned that when she handled it, she used to upload a custom cover page, but now that someone else manages it, they rely on the default system cover page since the new user isn’t familiar with custom uploads. They also attempted to use a dummy phone number, but that could create future issues with account access. The best solution would be to have a dedicated field where they can set the phone number displayed on the fax…

    2 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  17. Use case: Employee unable to provide notice to their company that they could not report to work and unable to access their apps would result to automatic voicemail without making any changes to his/her extension's settings or status.

    Current behavior: Inbound call results to a ringing behavior from the caller side even user is actually logged out and already out of office.

    This applies to user extensions set for 24/7 schedule and no active custom rules. User was able to log out of his/her app previously

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  18. The record button to be invisible to the users, all calls are still recorded though

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  19. Upgrade Text Messaging Features to the RCS protocol in RingCentral.

    "The latest major standard for text messaging is Rich Communication Services (RCS), which provides modern features like high-resolution media sharing and improved group chats, as an upgrade to SMS/MMS."

    This request has been made before and has been "Under Review" since April 2022. It does not take over 3 years to upgrade an app to the latest feature especially when it is widespread. RingCentral risks becoming outdated and obsolete as competitors are already using the protocol. If it's difficult to implement in the RingCentral app then perhaps consider creating a…

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. If the phone number is assigned to the auto-receptionist and that number is used by the operator extension to send SMS or fax, it should show the operator extension name instead of the main super admin's name in the email notification as the sender.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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