10589 results found
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Allow for all fuctionalities to work the same universally (Desktop App vs Web vs Physical Phone).
I am currently using the RingCentral Desktop Application for training a remote worker. I can utilize the Whisper, Barge and Take Over keys but I cannot disable access once I am done. I was told it could only be done on a deskphone. If I can use a portion of the functionality through the app, why not allow for full access?
1 vote -
Internal Direct Calls to Bypass Ring Group Settings
The customer is requesting a setup where internal calls are routed solely to the user's desk phone, mobile, or desktop application—excluding any additional users defined in their ring group settings. These ring group settings should only be applied to external or client calls received through the direct number shared with clients.
2 votes -
Feature Enhancement Request – Support for "Call Answered Elsewhere" on Poly Edge E100 and E550
Product(s):
Poly Edge E100
Poly Edge E550
Feature Requested:
Support for "Call Answered Elsewhere" notification/handlingDescription:
We are requesting the addition of support for the "Call Answered Elsewhere" feature on the Poly Edge E100 and E550 IP phones. This feature is increasingly important in environments where users are assigned to multiple queues, or where simultaneous ring or shared line appearances are in use.Current Behavior:
When a call is answered on another device, it displays a missed call on the Poly Edge E100/E550 phone. This can cause confusion for users, as the call was not actually missed, but handled on…2 votes -
RE: Google Voice Numbers
RE: Google Voice Numbers
When a google voice number is forwarded to a Call Queue WITH A CALL GREETING, the call does not come thru to us because the google system wants the #1 to be pressed.
The suggestion is that the RC system has a preference that can be toggled on that would press #1 automatically when a call comes in so that it can continue thru the system, ring our phones and we can pick up.
I tested extensively with Ellie and with Sinch your provider. Please look up those notes.
I am available for any necessary testing.…1 vote -
Marking calls in the "Missed" section read so we don't have to delete them to clear the log.
here should be an option to mark "Missed" calls as called back or read or something similar. We need to clear our missed call log and it used to stay on the all call log but it doesn't anymore unless we call out. There should be something that allows us to clear missed calls from that log without having to resort to deleting them. Thank you
1 vote -
markdown support
Implement Markdown support within the corporate messenger to enable richer text formatting and improved readability of messages.
Current Problem:
Currently, the messenger lacks robust formatting options, limiting users to plain text or basic styling options (if any). This makes it difficult to emphasize important information, structure long messages, and share code snippets effectively. This can lead to miscommunication and reduced readability.
Proposed Solution:
Integrate Markdown support into the message composition and display functionalities of the corporate messenger.
3 votes -
select multiple messages
mplement the ability for users to select and forward multiple messages simultaneously within the corporate messenger. This will significantly improve user experience and productivity, especially when sharing context or important information from a chat.
Current Problem:
Currently, users can only forward messages individually. This process is time-consuming and cumbersome, particularly when needing to forward a series of related messages to another user or group. This leads to frustration and decreased efficiency.
Proposed Solution:
Introduce a multi-select functionality that allows users to select multiple messages within a chat and then forward them as a single unit to another chat or contact.
1 vote -
Create a rule to only accept company contacts
To have the ability to create a custom rule that only accepts listed company contacts (landline and mobile numbers)
2 votes -
blacklist outgoing calls
Currently, with RingCentral, we can blacklist incoming calls but not outgoing calls (like premium-rate numbers for example).
1 vote -
Call on mobile phone say they are from RingCentral
Currently when RingCentral forwards a call it does not distinguish on my mobile whether it is a personal call to my cell or a forwarded call from work. The ability to distinguish whether it’s a call from my vet vs a patient call would be very helpful.
1 vote -
Custom Themes in RC App
Add more themes to the whole thing, pink, hot pink, make it more girly
3 votes -
"Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled
"Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled
25 votes -
Audit Trail should show RingCentral App login of users
Audit Trail should show RingCentral App login of users. This is powerful for us to see if our agents are logging in.
1 vote -
receive incoming calls from 2 seprate RingCentral account using 1 RingCentral Application
We would like to have the ability to sign in to 2 different RingCentral accounts on the RC app and receive incoming calls from both accounts using only 1 RingCentral application.
2 votes -
While waiting options
Create options while customer is waiting in queue:
Thank you for your patience.
If you would like to continue holding, please press 1.
If you prefer to receive a call back without losing your place in line, please press 2.
You will be called back in the order your call was received.1 vote -
Keep file name of attachment on SMS instead of renaming the upload
Users receive uploaded attachments on SMS messages renamed to a random string of numbers that look suspicious and unrelated to the SMS message that was sent as part of the campaign/message that was sent and may not open the file that has the information that they need to review. It would be better if the attached file retained the file name that it was uploaded with so they know it is intended to go along with the text message.
1 vote -
Allow attachments to be included as part of SMS templates.
Allow inclusion of file attachments when creating personal and company SMS templates.
1 vote -
Automatically sync Ringcentral app contact to any Deskphone
Contact should automatically sync from RingCentral app to any Deskphone that customer wish to. This will save time and effort on doing it manually especially for big companies.
1 vote -
play greeting before forwarding to the external number
currently when the call queue is forwarded to the external number it doesn't play the call queue greeting. please allow the call queue greeting to play before forwarding the call to the external number
1 vote -
Export file for error for call queue
Customer is requesting a database for us to export why call queues have bugs, or the queue is not working properly for them to check the errors.
1 vote
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