12191 results found
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TCR Sole Proprietorship Campaign Option
TCR has an option for submissions to be a Sole Proprietorship with an individual's social security number instead of requiring an EIN and registered company. The campaigns have a lower messaging volume (capped at 1.000 messages), but TCR does have a path for them to get texting approval. For some reason, RingCentral does not provide this option to customers despite selling to many franchisees and sole proprietorships for phone service with the reasonable expectation that they can also text with the service since it's advertised all over the site (and by their sellers) as included with the seat(s).
Twillio, OpenPhone,…1 vote -
Sync company directory with Mitel Desk Phones
Access ALL Company Directory on Mitel phones without limitations.
1 vote -
Fax message tagged as spam
Other carriers are unable to receive my fax messages because they are being flagged as spam.
1 vote -
Send missed call email notification as soon as the call was missed by a user regardless if the call was transferred after it was missed.
Currently a missed call notification is sent only to the final endpoint of the call.
If a call is offered to your extension and then forwarded to another extension (because you did not answer), the system waits to see if the second extension picks up.
If the second extension also misses the call, the email notification is sent to that last extension where the call was offered.Expected Behavior:
Send missed call email notification as soon as the call was missed by a user/extension regardless if the call was transferred to another extension after it was missed.2 votes -
Ability to have time filter under business analytics trends section
Business Analytics trends tab only has DAYS and WEEKS but it doesn't have an option for time, we wanted to specifically have an option to identify what time of the day we usually received a call received large call volume.
4 votes -
Teams-Add In not appearing on user details
The customer is requesting a setting that would allow users using the RingCentral Teams Add-in to show up in their user details.
1 vote -
Allow Paging Extension to be entered as an external contact
I am not sure the reason why you can't add paging devices to Company Contacts, or in the HUD. But since you can't, can you give the ability for us to add them as an other external contact? Currently we can't add a contact if the number starts with an *. That seems like a simple fix for the short term.
1 vote -
For Screen Callers Add an Option for Not in local or Global contact list
In Screen callers, add an option for Not in Local or Global Contact list. Presently, when Not in contact list is selected, interal callers are still screened and our users do not like this.
1 vote -
Delete the call recording only of a call queue call
The customer would like to have the option to delete the recordings only of the call queue call call not the entire call.
1 vote -
Option to remove the Pause feature showing on active call
The customer would like to have the option to remove the pause feature showing when a user is on active call to avoid them having the option to pause the call.
1 vote -
Call Received Email
Hi There, I want to know if have this feature
What we need is, and email to be sent as soon as a new call is received or answered by our team.
I want something like a live commentary
example, each time a call is missed, it can send an email1 vote -
Option to edit a past scheduled webinar to reschedule it and use the same webinar link.
This is for when the webinar was accidentally started, and the webinar link was already shared; we don't need to duplicate the past webinar or create a new one. We can just edit the past scheduled webinar to reschedule it and use the same webinar link.
1 vote -
Live Call Commentary via Email notifications
Hi There, I want to know if have this feature
What we need is, and email to be sent as soon as a new call is received or answered by our team.
I want something like a live commentary
example, each time a call is missed, it can send an emailBut i could not find anywhere, where in the settings, when to send an email each time a call is answered.
The call log is not helpful, because i have to keep checking and have to refresh it
Please let me know, how to do this
Thank you
1 vote -
"Send messages individually" instead of as "Create group text"
When sending text messages on the RingCentral App for End-Users desktop application, have it default to "Send messages individually" instead of "Create group text", like how it was for the RingCentral Phone desktop app that will be discontinued on 5/1/2026. It is rarely appropriate in a business setting to send a group text message. You would never want to text multiple customers and include other customers' phone numbers. It is a violation of privacy. In the RingCentral Phone desktop app, you could toggle the option to whichever you prefer, and it would stay that selection until you choose to change…
1 vote -
website form submitted by client converted to text sent out to team , who can help me with this
website form submitted by client converted to text sent out to team , who can help me with this
1 vote -
which user has call handling templates
to identify which users have the call handling templates applied on them so we can bulk disable the custom rule. the account has over 600 users and no idea among the users have the call handling templates - it will be time consuming to check over 600 extensions one by one just to identify which user has this applied on
1 vote -
wants the dialed number to show when receiving incoming calls from IVR
wants the dialed number or any number assigned to the auto receptionist to show when receiving incoming calls from IVR
3 votes -
Call recordings for Call logs delivery settings
Call Recordings should also be attached automatically to the file that will be send to our emails for Delivery settings in Call logs
1 vote -
Ability transfer a call on the same extension where the call is active
Both user's are using the same extension. If the caller requested to speak with the other user of the extension they want to transfer it to the same ext
1 vote -
It would be great if RingCentral was able to provide analytics of time spent on the app for each participant like a time on the app tracker
It would be great if RingCentral was able to provide analytics of time spent on the app for each participant like a time on the app tracker
1 vote
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