11801 results found
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Custom filter for contacts
Custom filter for contacts where you can filter using custom 'notes' in the desktop/mobileapp
1 vote -
Automatic Deletion in Presence
When a super admin deletes a user extension in the presence, this change should automatically be applied to all user extension presences.
1 vote -
dial by name directory with same first name
"The dial-by-name directory is currently routing calls based on the oldest extension created rather than a true alphabetical sort. When multiple users share the same first name, the system should automatically use the last name alphabetically to differentiate them."
2 votes -
SMS Smart routing | RCX
Note : This is for RingCX
I don't know if this is possible. However, customer is looking for a SMS Smart routing.
For example, an existing customer already sent an SMS to a number and one of their agents already assisted that customer.
Customer request is when that same customer sends another SMS in the future it should be routed to the same agent that assisted that customer to continue the conversation. This is regardless of what number they send to. Cx request is to also keep the conversation like on hold if ever the same customer replies to them.
2 votes -
Outbound Caller ID
Customer wants to have the option to use the word "UNKNOWN" as an outbound caller ID that can be set up manually for each user.
1 vote -
Using Closed Caption in RingCX via SPOG
We need to implement closed caption in RingCX via SPOG. Currently only standard RingEX calls only has this.
4 votes -
Shared company contacts list
While we understand Admins have the ability to manually input contacts across the company by uploading a list to the "External Shared Contacts Directory", this solution is not scalable. When a user in our office creates a new contact in RingCentral, the contact should be added to all users in our company... not just one.
The solution of the manual import is not feasible long term.
1 vote -
Enable CNAM for New Zealand
Hi all, We would like to utilize the CNAM feature for outbound calls in New Zealand. Currently, this option is not available.
1 vote -
Enable External Shared Directory contact name resolution for inbound calls distributed through Call Queues.
Currently, External Shared Directory contacts do not resolve to caller names when inbound calls are routed through a Call Queue.
If a call is received directly by an extension, the External Shared Directory lookup functions as expected. However, when the same inbound call is distributed via a Call Queue, the caller name from the External Shared Directory does not persist to the receiving endpoint.
This significantly limits the utility of the External Shared Directory feature for organizations that rely on Call Queues for inbound call routing.
Most organizations that maintain a centralized main number route inbound calls through a Call…
1 vote -
self booking appointment with Microsoft, Smoke Ball and Ring Central
Want to know way round for self booking appointment with Ring Central and weblink for video conference for Microsoft outlook, Smoke Ball and Ring Central
1 vote -
Intelligent MMS Image/Video Compression
Request for Auto-Compression to Comply with 1.5MB MMS Limit
The Critical Issue
The RingCentral app currently enforces a strict 1.5MB combined limit for MMS attachments. In an era where a single smartphone photo is typically 3MB–8MB, almost every "untouched" photo upload results in a delivery failure. This creates a significant friction point for users in fields like construction, insurance, and healthcare who need to send visual proof quickly.Proposed Feature: "Smart-Fit" Compression
Implement a client-side compression tool within the RingCentral Desktop and Mobile apps that triggers when an attachment exceeds 1.5MB.
Logic: If Attachment_Size > 1.5MB, offer an "Auto-Resize for…
1 vote -
RingCentral official integration app with FreshService.
RingCentral official integration app with FreshService. The current options are a paid app by Loyally and Zapier,
1 vote -
Access SMS for Site Numbers
There should be an option to access SMS sent to site numbers.
1 vote -
Hide Guest and Teams on contacts on RC App
Hide Guest and Teams on contacts on RC App to avoid confusion to users
1 vote -
Export Call Queue Tree
Ability to have an option to export or download the call queue tree set up like IVR.
2 votes -
Segmentation of External Shared Contacts from Internal "Company" Directory
A feature is requested to separate externally shared contacts, such as vendors, clients, and partners, from the internal Company directory. Currently, all shared contacts appear alongside employees, creating clutter and making it difficult to quickly locate internal staff. The enhancement could include a dedicated Shared Contacts directory or customizable contact categories to improve organization, usability, and efficiency.
2 votes -
Additional Outbound Call Filters
It would be very helpful to have more filtering options for outbound calls, such as separating calls by status (Connected, Failed, No Answer etc.).
Adding more granular filters would make it easier to quickly track call performance, troubleshoot issues, and improve reporting efficiency without manually reviewing large call logs.
Thank you for considering this enhancement.
7 votes -
external directory numbers in dial by name directory
Have dial by name directory work with External Shared Contacts directory
2 votes -
Inherit Member "Ring Group" Settings for Call Queue Routing
Currently, when a call is routed through a Call Queue, RingCentral ignores the individual "Call Handling & Forwarding" (Ring Group) settings of the queue members. For users who utilize external AI assistants or automated answering services tied to their personal extension, this creates a major gap in coverage where queue calls go unanswered by the AI.
Proposed Functionality:
Provide a toggle within Call Queue settings (e.g., "Respect Member Forwarding Rules") that allows the queue to recognize and trigger external numbers or AI assistants added to a member's personal ring group.Use Case / Benefit:
Many businesses now use third-party AI…2 votes -
For BT : Customizable Softkey Layout for Cisco Phones
Feature Request: Customizable Softkey Layout for Cisco Phones
We would like to submit a feature request regarding the softkey configuration on Cisco phones.
Currently, the softkey layout is predefined and follows RingCentral’s standard design, with no option for customization. While this standardization ensures consistency, some customers have expressed a strong preference for the ability to modify the softkey layout according to their specific workflows and operational needs.
We request the introduction of a feature that would allow administrators (or users, where appropriate) to customize the softkey configuration on Cisco phones. This could include:
Reordering softkeys
Adding or removing specific softkey…
1 vote
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