9332 results found
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Disable cold transfer.
Disable cold transfer.
1 vote -
Call queue user IDLE time increase from 15 mins to more
we want to adjust the auto timeout setting. right now users get kicked out of their queue when they are idle for 15 mins
1 vote -
Add outbound caller ID on the report
Add outbound caller ID on the report when you download user list.
1 vote -
Callback ID appearance
Callback ID appearance
Automatically apply the caller ID that the caller used to reach me.
Please have this feature available on mobile apps as well.2 votes -
Exclude internal calls from block all numbers feature.
Exclude internal calls from block all numbers feature.
1 vote -
Call Incoming Rule
Call Routing Optimization: Ring Order Setup for 3-4 People
- Simultaneous Main Line Ringing: When the call is routed to the next-in-line number, the main line should continue ringing.
Current Issue: Once routed, the main line stops ringing.
- Immediate Routing on Engagement: If the main line is busy, incoming calls should route directly to the next-in-line number, bypassing the wait time. But the main line user must also be notified.
Current Issue: Calls keep ringing on the main line and are transferred only after the wait time protocol.
2 votes -
Option to deauthorize all softphone devices using the Admin portal instead of manually deauthorizing the device on the user's profile
Option to deauthorize all softphone devices using the Admin portal instead of manually deauthorizing the device on the user's profile
1 vote -
Contact Center Dashboards
The customer wants to display the supervisor dashboard or any dashboard on a TV display.
Is there a way to generate a TV display-friendly version that does not require a login and or maybe does not use embedded iFrames?1 vote -
Schedule Templates
Need to implement schedule templates that can be bulk applied to Call Queues (really anywhere that can use a schedule).
2 votes -
Personal Contacts Group Not showing in ring central app
This should be available so i can send text to a group i created on the web under contacts-personal-groups.
1 vote -
Presence - special characters for soft key on physical phones
Would like to be able to create a soft key on the phone for special characters such as *90. Would like to do this in the admin portal.
1 vote -
provide an option to send call queue voicemail notifications to GLIP.
Please provide an option to send call queue voicemail notifications to GLIP.
RIng Central and Glip ahave been integrated into 1 application for several year at this point, this seems like it would be trivial to implement
1 vote -
voicemail transcript
Enhance and improve voicemail transcript, as the ones currently received are of poor quality and in most cases make no sense.
Also, the current AI being used is via UK biased and needs improving, to take into account International names and accents.
1 vote -
Have option to access and delete AI Notes on Admin portal
The customer desires an option to access and delete AI Notes through the admin portal.
1 vote -
Site specific directory, Hide the company directory from specific users only
Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter…
29 votes -
Ability to Enter a Case ID
Problem Statement
Currently, call queue calls only display the call group and caller ID of the incoming call. This limits the ability of call handlers to quickly identify and address specific issues, particularly for complex or recurring cases.Proposed Solution
Implement a feature that prompts callers to enter a 5-digit numeric case ID during the call queue process. This case ID will then be displayed to the call handler who answers the call, providing additional context and facilitating efficient resolution of the issue.Expected Benefits
Faster Issue Resolution: Call handlers can quickly identify the nature of the issue and access…1 vote -
Limited Extension Addition feature
For Limited Extensions to have an option to set to Ring at Once like a standard user extension. Also, to have the option setup a ring group for limited extension.
2 votes -
Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates
As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.
USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…
3 votes -
Copy IVR Menu
Need the ability to copy IVR menus.
3 votes -
When hosting a meeting, guest should have an option not to register or create a profile when joining
When hosting a meeting, guests should have an option not to register or create a profile when joining
1 vote
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