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  1. A way to audit timestamp of when a received fax was opened.

    2 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  2. for the user to be on available status in the queue without needing to log in to the app/deskphone so we can forward the call to the external number; right now, it doesnt forward the call to the external number because the system detects that the extension is unavailable and it doesnt forward the call to the external number.

    3 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. Download Ring Central app on my Samsung Galaxy Watch.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  4. Currently for and end user it is quite cumbersome to change the caller id of the desktphone. Unlike for the desktop app you cannot do this directly in the application and instead need to switch in the preference menu.

    This is not a good user experience when you are using especially a paired phone.

    Please add another row to allow a user to change the caller id of the deskphone more comfortably for the configured deskphone.

    Or automatically adjust the own caller ID in the phone when pairing the phone?

    2 votes

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    New  ·  2 comments  ·  Application  ·  Admin →
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  5. Current issue:
    When a number is pending porting if that currently external number calls someone it shows the Caller ID name as the Super Admin name. This leads to a lot of confusion as we move large sites into our system as people will call the super admin asking why they called a person if the call was missed.

    What needs to happen:
    Until a port request is completed the Caller ID should pass thru as the original received CID from the external caller Phone company. OR have the caller ID show up with whatever user account the port request…

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  6. A setting to not allow employees to delete phone calls. This should be a setting in the admin portal. We had an employee that wanted to share a good phone call and accidentally deleted it and we have no way of recovering that. So, one, stop the ability of deleting phone calls and two, if deleted, give admin the ability to recover that phone call.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  7. Problem Statement
    While the majority of inbound faxes are successfully received via T.38, isolated instances occur where certain senders transmit faxes using non-T.38 formats (typically voice/G.711). In these cases:

    The system does not identify the call as a fax, treating it as a voice call.

    The fax fails to be processed, and no fallback handling is in place.

    The burden of resolution falls entirely on the sender, who may not have technical control over their fax equipment or carrier routing.

    This results in negative customer impact, particularly when:

    The sender is a critical third-party (e.g., government or financial institutions).

    The…

    2 votes

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    New  ·  1 comment  ·  Fax  ·  Admin →
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  8. Allow IVR menu to forward the call to a paging group

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. የአንድነት መረዳጃ እድር የተቋቋመው ኢትዮጵያውያንን ለመርዳት በመሆኑ አባል ለመሆን እየፈለጉ የመመዝገቢያ $525 ዶላር በአንድ ጊዜ መክፈል ለማይችሉ ቅድሚያ $225 ዶላር በመክፈል፤ ቀሪውን $300 ዶላር ከጁላይ ጀምሮ በየወሩ $100 ዶላር በመክፈል ሰፕቴምበር ላይ ከፍለው እንዲጨርሱ ቦርዱ ወስኗል።

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. አንድነት መረዳጃ እድር የተቋቋመው ኢትዮጵያውያንን ለመርዳት በመሆኑ አባል ለመሆን እየፈለጉ
    የመመዝገቢያ $525።00 ዶላር በአንድ ጊዜ መክፈል ለማይችሉ ቅድሚያ $225 ዶላር በመክፈል፤ ቀሪውን $300 ዶላር ከጁላይ ጀምሮ በየወሩ $100 ዶላር በመክፈል ሰፕቴምበር ላይ ከፍለው እንዲጨርሱ ቦርዱ ወስኗል።

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. AI receptionist for call routing in the admin portal

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Custom Tag Creation: Allow admins to create and manage a set of tags specific to their business (e.g., “VIP Client,” “Billing Issue,” “Demo Request,” “Tier 1 Support”).

    Tag Assignment: During or after a call, users can assign one or multiple tags to the call. This can be done via the app or softphone interface.

    Search & Filter: Tags can be used to filter call logs and analytics, improving reporting and insights across departments.

    Integration Potential: Tags could be synced or pushed to integrated CRMs (like Salesforce or HubSpot) for deeper customer context and automation.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  13. Customer would like to have the "Call waiting" feature to be available with Physical phones. This feature is currently available with RC Desktop/Mobile app only

    2 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  14. We want voicemails to be accessible by multiple user extensions, but once that voicemail has been heard, we want to be able to flag it (with "done"..."needs attention"...etc) or delete it and have that action apply to all users. This way, if user A picks up a message, takes action, and deletes it....user B won't see that voicemail when they log in. What would be most useful is if a voicemail is not deleted, but is heard by one user, they can attach a note to that voicemail for other users to see what next steps need to be taken…

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. "Follow-Up" option in RingSense is missing Ringsense. This feature is only available for RingSense for Sales and not for RingSense for RingCX. Customer would like to request this as a feature they can use.

    8 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  16. This feature refers to a system functionality where any incoming phone call received by the company is automatically analyzed, and if the caller’s phone number is not already saved in the company’s contact database, it will be automatically added to the system

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  17. The size of the app is rather large. When you update the app version, the system keeps the previous version of the app which adds to the issue. Would like the system to automatically uninstall the old version of the app or override the old version so there are not multiple instances.

    3 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  18. When faxing out, after selecting personal contacts and sending it, the cover page should include the contact's company information and phone number.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  19. Ability to change the Email address from the RingCentral University when it has a different email address. Customer was able to login using the email address associated on their user ext. but on the Profile, it has a different email.

    2 votes

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  20. I want to send text with automated RoboSMS to bulk numbers.

    3 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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