11904 results found

1. Missed Call behavior in Call Queues using Simultaneous Ring

   Hello! We would like to submit a feature request regarding the Missed Call behavior in Call Queues using Simultaneous Ring.

   Currently, when a call comes into a Call Queue, all agents receive the call at the same time. If one agent answers the call, the system automatically stops ringing for the others. However, for the agents who did not answer, the call appears as a "Missed Call" in the RingCentral App, even though the call was actually answered by another agent in the same queue, this is creating daily operational confusion for our team. Agents cannot determine if the call was truly missed or another agent already answered it.

   Because of this behavior, agents sometimes call customers back unnecessarily, thinking the call was missed. This behavior significantly impacts call tracking and internal workflow clarity.

   Do not mark the call as "Missed" for other agents if another member of the queue answered the call, please. Or introduce a different status such as:

   "Answered by another agent"

   "Handled by queue member"

   Thank you for considering this improvement.

   Hello! We would like to submit a feature request regarding the Missed Call behavior in Call Queues using Simultaneous Ring.

   Currently, when a call comes into a Call Queue, all agents receive the call at the same time. If one agent answers the call, the system automatically stops ringing for the others. However, for the agents who did not answer, the call appears as a "Missed Call" in the RingCentral App, even though the call was actually answered by another agent in the same queue, this is creating daily operational confusion for our team. Agents cannot determine if the call… more

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2. Feature Request: Admin Email Notifications for "Report Issue" Submissions

   Currently, when a user utilizes the "Report an Issue" feature within the RingCentral Desktop or Mobile app, the diagnostic logs and descriptions are sent directly to RingCentral Support. Company Administrators have no visibility into these reports unless the user manually notifies the IT team. We are requesting an automated notification system that alerts designated Admins whenever a user on their account submits a report.

   Problem Statement
   Lack of Visibility: Admins are often unaware of recurring user issues until they escalate, even if users have already "Reported an Issue" via the app multiple times.

   Redundant Support Efforts: Admins may spend time troubleshooting a local issue that has already been reported to RingCentral, or vice versa, leading to a "siloed" support experience.

   Delayed Response: Internal IT teams cannot provide immediate "concierge" support to users who are clearly struggling enough to use the reporting tool.

   Proposed Solution
   Add a toggle within the Admin Portal (under Notifications or Service Status) that allows Admins to:

   Enable/Disable Admin Notifications for the "Report an Issue" feature.

   Designate specific email addresses (or a distribution list) to receive a copy of the user's report summary.

   Receive a "Report ID": If possible, include the ticket or reference number generated by RingCentral so Admins can reference it if they need to call RingCentral Support on behalf of the user.

   Use Case / Business Value
   Proactive Management: Admins can reach out to users immediately to offer temporary workarounds (e.g., "I see you're having audio issues, use your desk phone while we check your headset").

   Improved User Experience: Users feel more supported when their internal IT team is "in the loop" with their technical difficulties.

   Currently, when a user utilizes the "Report an Issue" feature within the RingCentral Desktop or Mobile app, the diagnostic logs and descriptions are sent directly to RingCentral Support. Company Administrators have no visibility into these reports unless the user manually notifies the IT team. We are requesting an automated notification system that alerts designated Admins whenever a user on their account submits a report.

   Problem Statement
   Lack of Visibility: Admins are often unaware of recurring user issues until they escalate, even if users have already "Reported an Issue" via the app multiple times.

   Redundant Support Efforts: Admins may spend time… more

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3. Route all non-profit organization's TCR requests through Sinch

   Update the TCR process so all brands that identify as non-profit get routed through SINCH by default to allow for number pool increases. Bandwidth.com does not allow for non-profits to receive an increase in the approved phone numbers via the number pool request. Despite this limitation, RingCentral will still route TCR applications through bandwidth.com for customer brands that select non-profit as their business type resulting in a rejection for the number pool increase.

   This is causing non-profits to waste time and money by having to submit a new campaign (or multiple campaigns) to mitigate something that can be easily solved by RingCentral just automatically sending non-profit campaigns through SINCH.

   Update the TCR process so all brands that identify as non-profit get routed through SINCH by default to allow for number pool increases. Bandwidth.com does not allow for non-profits to receive an increase in the approved phone numbers via the number pool request. Despite this limitation, RingCentral will still route TCR applications through bandwidth.com for customer brands that select non-profit as their business type resulting in a rejection for the number pool increase.

   This is causing non-profits to waste time and money by having to submit a new campaign (or multiple campaigns) to mitigate something that can be easily solved… more

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4. add the teams as an option when starting a new message

   When drafting a new message, I prefer to click + > New Message (desktop or mobile). It does not allow me to type a team for my new message, only an individual. I hate having to search for the team before I can send a message in it.

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5. Option to Disable RingCentral from Outlook Call Notification Pop-ups

   Option to Disable RingCentral from Outlook Call Notification Pop-ups

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6. Remove Admin option in the top-right menu of their user interface when logged in for non Super Admin users

   Remove Admin option in the top-right menu of their user interface when logged in for non Super Admin users

   5 votes

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7. Live Dashboard of Call queue's on RingEx side of the house

   Live Dashboard for Call queue's on the RingEx side. Would like to see a live dashboard that we can setup that shows the number of calls in the queue, abandoned, accepted, See all the agents and their status, Show if they are on call or available, the average wait time, etc. Really need something on the Ex side of the house

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8. verizon

   Ability to add the word VERIZON in SMS added to a verified campaign

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9. Configure Desk phone keys to dial extension directly

   Checking the ring central features there is a feature that allows the caller to press zero to connect to the operator, we want this feature to setup in our phones internally so when a client pick up the phone and press 0 in the desk phone keypad we want them to be connected directly to the receptionist, however checking this with support this is not configurable from Ring central admin portal

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10. RingCentral Appstream Support

    Requesting that RingCentral develop an official media optimization and redirection plugin specifically for Amazon AppStream 2.0 to parity the support currently offered for Citrix, VMware, and Azure Virtual Desktop. Currently, the lack of a dedicated plugin forces all audio and video processing to occur on the AWS server-side rather than the local endpoint, which frequently results in degraded call quality, high latency, and "robotic" voice issues for users. Furthermore, this architectural limitation compels customers to provision more expensive, compute-optimized AWS instances (such as c5 or g4dn types) to handle the heavy lifting of real-time media encoding, significantly driving up the total cost of ownership. By providing a certified deployment guide and a technical redirection solution, RingCentral would allow the application to offload media processing to the user's local hardware, ensuring high-performance communication and maintaining a competitive edge as more enterprise organizations transition to AWS-native End User Computing solutions.

    Requesting that RingCentral develop an official media optimization and redirection plugin specifically for Amazon AppStream 2.0 to parity the support currently offered for Citrix, VMware, and Azure Virtual Desktop. Currently, the lack of a dedicated plugin forces all audio and video processing to occur on the AWS server-side rather than the local endpoint, which frequently results in degraded call quality, high latency, and "robotic" voice issues for users. Furthermore, this architectural limitation compels customers to provision more expensive, compute-optimized AWS instances (such as c5 or g4dn types) to handle the heavy lifting of real-time media encoding, significantly driving up the… more

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11. I suggest you should change or unable the option for us and costumer not to hear "AI is taking notes" in every inbound.

    I suggest you should change or unable the option for us and costumer not to hear "AI is taking notes" in every inbound.

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12. Allow only specific phone numbers to call in Calling Rates instead of enabling the prefix

    Allow only specific phone numbers to call in Calling Rates instead of enabling the prefix

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13. Customer requested that when their fax number is dialed, callers should hear a busy tone instead of the standard fax tone.

    Customer requested that when their fax number is dialed, callers should hear a busy tone instead of the standard fax tone.

    3 votes

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14. send later

    just like on the Iphone sms -= for ringcentral messaging and teams and direct messaging etc - a SEND LATER FEATURE WOULD BE AMAZING !!!!!!!!

    I work with people all over the globe, and our time zones are a mess - but this would let me stack up my tasks etc and send them at an appropriate time - PLEASE HEAR ME _ THIS WOULD BE AMAZING FEATURE!!! low hanging fruit!!! grab it.. build it. .heck have Claude build it.. please!

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15. Original Caller ID Name of the caller should show up when they transfer/forward call to other extension

    Original Caller ID Name of the caller should show up when they transfer/forward call to other extension

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16. LLDP functionality for Mitel phones

    Mitel IP480g phone stuck at "Waiting for IP"/ I have reason to believe that LLDP is faulty on Mitel IP480g phones when updated to RingCentral firmware.

    LLDP worked in the legacy ShoreTel hardware so I presume it could be made to work if RC updated the firmware.

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17. Bulk Download Files and Documents sent in the RC App

    It would be very convenient if there will be an option to download the files or documents sent through the RC app in Bulk since the current option to download the files in Workspace is one at a time. It will be difficult to download all of them especially if the stored files were accumulated for 5 years or more.

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18. Calls placed on my new Yealink phones (that Ring Central recomended) does not leave notes

    Calls placed on my new Yealink phones (that Ring Central recommended) does not leave notes

    When a call is placed and or received that is answered or placed through a new Yealink phone that we purchased when we set up our RingCentral account. We do not receive notes. The only way we can get these nodes are through the mobile app on my cell phone or if I use the smartphone on my desktop.

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19. To be able to receive verification codes from Capital One and other banks

    To be able to receive verification codes from Capital One and other banks

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20. assigned user Admin will not see the call logs of other Super Admin

    Assigned user Admin will not see the call logs of other Super Admin should be limited for the other user's aside super admin

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