11444 results found
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SMS Attachment Compression Outbound
When a user attempts to send an attachment (photo, video, or document) that surpasses a predefined limit—for example, 1–2 MB—the RingCentral app would automatically compress the file before sending, or give the option to the user - "In order to send this attachment, please compress. Small, Medium, and Large compression". The user could optionally be notified that compression occurred, but the process should remain seamless and require no extra steps.
How It Would Function
The user adds an attachment to an SMS/MMS.
The system detects file size.
If the file is above the configured threshold, RingCentral automatically compresses it to…
1 vote -
Business SMS Booster (Shared SMS Inbox) Functionality on RingCentral Mobile App
Our organization actively uses the Business SMS Booster feature, and it works well within the RingCentral Desktop App, where the Shared SMS Inbox is fully accessible.
However, the Shared SMS tab does not appear on the RingCentral Mobile App, preventing users from accessing or responding to shared SMS messages while away from their computer.Please enable full support for the Business SMS Booster / Shared SMS Inbox on the RingCentral Mobile
1 vote -
Business SMS Booster (Shared SMS Inbox) Functionality on RingCentral Mobile App
Our organization actively uses the Business SMS Booster feature, and it works well within the RingCentral Desktop App, where the Shared SMS Inbox is fully accessible.
However, the Shared SMS tab does not appear on the RingCentral Mobile App, preventing users from accessing or responding to shared SMS messages while away from their computer.Please enable full support for the Business SMS Booster / Shared SMS Inbox on the RingCentral Mobile
1 vote -
Shorter data retention periods
Ability to have messages and voicemails deleted after a short amount of time for companies that fall under the Public Records Act.
1 vote -
Option to Permanently Enable “Opt-Out” Message for Texts on RC app
Requesting the ability to permanently enable or turn on the “Opt-Out” message for SMS/Text within the RingCentral app. This feature would allow users to ensure that all outbound text messages automatically include the opt-out information, improving compliance with messaging regulations and reducing the need to manually add the opt-out message for each conversation.
Benefits of this feature:
Ensures consistent compliance with SMS opt-out regulations.
Saves time by eliminating the need to manually include the opt-out message.
Improves customer experience by clearly providing opt-out instructions in every message.
1 vote -
For user voicemail, please add the following: bulk message download and page navigation at the top and bottom of the message table
For user voicemail, please add the following: bulk message download and page navigation at the top and bottom of the message table
1 vote -
one user to receive SMS for multiple extension in Beetexting
request one user to receive SMS for multiple extension in Beetexting and manage all other Users using one extension
1 vote -
BT feature request: Ability to Block Robo Calls
BT feature request: Ability to Block Robo Calls
Details : wants to have the option to block Robo Calls from calling their number at the moment feature is only available for RCNA accounts and not RCUK, BTCW and RCEU
Current behavior : currently no option to set up call blocking for robo calls and only specific phone numbers
Expected Behavior: To have the option to block suspected robo calls
Brand : BT Business1 vote -
Push Call Recording Link and Transcript as Variables in Workflows
I need the ability to create Workflows where the RingCentral call recording link and the call transcript can be sent as variables to our application. This would enable smoother integration with our systems and allow us to automate processes using call data more efficiently.
Currently, this functionality is not available, and having it implemented would greatly enhance the flexibility and utility of RingCentral Workflows for developers and users.
1 vote -
Unsent email
To have the option to retract or unsend the email notifications that send webinar recording links to attendees.
2 votes -
Outbound Call Prefix For Select Extensions
For Admins to be able to have an option to turn on outbound call prefix not just account wide, but just for certain phones if they want to.
1 vote -
External Shared Directory Template
when exporting a contacts on a user extension, the template of the exported CSV file should be the same with the template for external shared directory, because it is time consuming if you need to manually type the contacts instead of using the exported CSV file directly.
2 votes -
Provide Admin/User Access to a Comprehensive List of Callable Countries and Whitelisted Numbers
We are requesting a feature that allows admins (and optionally end-users) to view a real-time, exportable list of all countries and specific phone numbers that can be dialed from our RingCentral account. This list must include standard allowed international destinations as well as specific numbers added via the Whitelist-Customer-Agreement.
2 votes -
External number transfer option on site level call routing
Some of our sites use an answering service for after hours and would like to be able to manage that from the site level instead of having to do it from the call queue for those sites and auto-receptionist for others. This would make scheduling the holidays easier as well.
1 vote -
The current behavior of a delayed, passive visual alert (the red '!') upon text message failure is easily missed by users who immediately cl
Request: Implement an immediate, high-priority, system-level notification (pop-up/push notification) for failed text message delivery, replacing the current delayed and passive red '!' icon.
1 vote -
Update 411 directory assistance to all carrier database
It would be helpful that once we update and published our 411 directory assistance it would also sync with other carriers. This would also improve customer experience that they don't need to reach other carriers just to inform them to update their 411 directory assistance
1 vote -
ability to filter users that doesn't have desk phone
For a company that has more than 500 users. It is useful that we have an option to filter those users who don't have a desk phone assigned.
1 vote -
Customer wants to customize the number label on the contact details on RC Phone app
Customer wants to customize the number label on the contact details on RC Phone app
1 vote -
Shared External Contacts Limits
Please increase the Setup limited of 50,000 contacts at one time for Shared External Contacts Limits and have some other options aside from automatically deleting the previous uploaded Shared External Contacts.
1 vote -
Department IVR Voicemail Broadcast & Acknowledgment System
Implement a specialized Department Voicemail Broadcast IVR that allows a manager to record a message and instantly broadcast it to a specific department's members. The recipients should then be able to easily acknowledge the message or immediately call the manager back.
The manager calls a dedicated Department Broadcast IVR (e.g., a specific extension or phone number).
Recording: After selecting a department, the manager is prompted to record a message.
Broadcast: Upon hanging up (or confirming the message), the recorded message is immediately distributed to all members of the selected department/group.
The agent receives the recorded message via their RingCentral extension/phone.…
2 votes
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