13010 results found
-
MMS Feature for RingCentral AU
MMS Feature for RingCentral AU
1 vote -
Customer-Managed Hardware Provisioning Templates & Custom Configuration Access
Enable enterprise administrators to directly view, edit, and push custom provisioning templates for desk phones and conference units (e.g., Poly CCX, Poly Trio, Yealink, AudioCodes) directly via the Admin Portal. Currently, custom configuration changes (such as overriding default admin/user credentials or setting local TLS/HTTP security parameters) require back-end deployment by RingCentral engineering. When devices reboot, local manual changes revert to platform defaults. While specific model requests exist (such as Self Service Custom Configs (Poly) and Deskphone Management for AudioCodes/Yealink), this idea requests a unified, vendor-agnostic platform capability. Providing self-service template management allows regulated financial institutions to close penetration testing and…
1 vote -
Allow Call Forwarding to Any External Number (Mexico)
Product Area: PSTN Routing / Carrier Setup
Problem
When using Mexican Toll-Free (ITFS) numbers, users cannot forward calls to an external number unless that destination number is provided by Telefónica.Why it happens: ITFS traffic comes in through our NGN connection, but outbound forwarding uses our SIP Trunk connection—where Telefónica blocks non-Telefónica destination numbers.
Impact: Customers switching from legacy systems (like Avaya) expect to forward calls to any phone number. This restriction creates friction and risks lost deals during migration.
Requested Solution
Update our PSTN routing so Mexican Toll-Free calls can be forwarded to any external destination number, regardless of…4 votes -
Call Waiting Availability for Shared Lines
The ability to have a 'Call waiting" feature for Shared Lines extensions.
The Call Waiting feature for Shared Lines extensions would be needed to ensure that users do not miss incoming calls when the shared line is already being used.
Why it is needed:
Allows a second incoming call to be received while the shared line is already on another call.
Prevents callers from immediately receiving a busy signal or being unable to reach the team.
Gives the user the option to place the current call on hold and answer the incoming call.
Improves call handling for teams that share…4 votes -
Hot Desk Deskphone Pairing
Deskphone pairing in the RC app should work consistently for hot desk phones. Different users log in to different hot desk phones each day and are not always able to pair the deskphone to their app in the Deskphone Pairing setting. These users do not have specific deskphones assigned to them.
1 vote -
SMS to be sent via email consisting the whole SMS message
The customer would like to have the entire body/content of SMS messages sent automatically forwarded to her via email.
Currently, the customer is aware that SMS activity can be monitored through the SMS Logs and Analytics within the RingCentral Admin Portal. We have educated the customer on these available options for tracking SMS activity.
However, the customer's specific requirement is to receive the complete SMS message body/content via email, rather than having to access the SMS Logs or Analytics to review the message details.
Requested Enhancement:
Add an option to configure email notifications for SMS messages that includes:The complete…
1 vote -
Ability to Restore Deleted User Groups
Add the ability to restore deleted User Groups in the RingCentral Admin Portal through an Undo or Trash/Recycle Bin option, rather than requiring administrators to recreate the group and manually reassign members and settings.
1 vote -
Call rollover to short wait time
I have Ring now and have ext 102 as our main number when someone calls in. But when that person can't answer it rolls to ext 108. I have the number of rings set to 3 rings before it rolls to 108. I'm being told by tech support that I have to have it set to at least 4 rings before it rolls because your system thinks it's too short of a time period having it on 3 rings before it rolls. So now I have to have it ring 4 times on 102 and then 4 times on 108…
1 vote -
The intention is for the call to stop ringing for a user in the call queue group once the call is silenced.
The intention is for the call to stop ringing for a user in the call queue group once the call is silenced.
1 vote -
Option to Restrict the SMS Server for Metada, logs, and message content to be stored in US based servers only
Ensuring SMS metadata, logs, and message contents are stored physically on US-based servers only to comply with financial, healthcare, or government compliance
3 votes -
RingEX for Salesforce does not automatically handle the Lead-to-Person Account conversion transition
We wanted to have an options to automatically logs all of the Calls and Text to the persons accounts. Auto-linking works as expected while records are Leads, but stops after Lead conversion to Person Account.
4 votes -
Removal of site code from the main site
Removing the site code completely from the main site.
7 votes -
Send a text message to phone calls that do not leave a voicemail as a form to follow up on the miss call.
When you receive a phone call from a stranger and they DO NOT leave a Voicemail, it would be nice to have an automated system in place to text that number with a message like.
Hi, this is XXXXX with XXXXXXXX. I noticed I missed your call. If I can help, please reply to this text, give me a call back, or schedule a convenient time to meet through my website: www.XXXXXXXXXX.com. I look forward to speaking with you!
Essentially creating a rule for missed calls using text.
1 vote -
use company greeting on in all site and not just the main site
use company greeting on in all site and not just the main site
1 vote -
Call hunting
But the customer said that's not what they want. What they want is for calls to the main company number to ring ext 103 six times, then go to voicemail. The only time they want ext 102 to ring is if ext 103 is already on an active call. They don't want ext 103 to be skipped just because it was recently in use or just hung up — only when it's actually busy. And if ext 103 simply doesn't answer, it should go straight to voicemail, not ring ext 102.
1 vote -
Immediate Busy Signal in a Call Queue
We would like to request a call queue feature that automatically plays a busy signal to any subsequent incoming caller once the first caller has been answered and the line is in use. These additional calls should immediately bypass voicemail, call queueing, and forwarding options, ensuring callers clearly understand that the line is currently busy.
1 vote -
Enable press 1 to answer call when a call is routed to a coworker with an external number as routing from a direct phone number.
We need to have press 1 to answer calls on multiple extensions (co-worker extensions) when calls are routed to our direct lines.
For example: A caller calls ext 103 via direct number the call is routed to 103's personal number but the routing also has 102 as a co worker ext call routing, 102 has an external number. The problem starts when it routes the calls to 102's external phone number as it doesn't prompt press 1 to answer the call.
2 votes -
Enable call recording for the whole company not just per sites
Enable call recording for the whole company not just per sites
1 vote -
Option to remove the required timestamp and comment with ACE Scorecards
Option to remove the required timestamp and comment with ACE Scorecards
1 vote -
Allow managers the ability to sort call recording library by extension (and/or user) who answered the call.
Allow managers the ability to sort call recording library by extension (and/or user) who answered the call.
1 vote
- Don't see your idea?