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  1. Please get an option to be available in the website to have a template and add multiple users per department and a bulk way to edit it if necessary. Also a filter in the reports tab would be beneficial for businesses that have different departments and filter those calls or logs by department instead of doing it per extension

    1 vote

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  2. Include an expanded view option under the detailed call log for call queues, similar to the one available when searching for a specific number.

    Please check comparison on the uploaded files.

    2 votes

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    0 comments  ·  Call Queues  ·  Admin →
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  3. Number of callers in queue should be changed so we can program any number in there as defaults of 5-10 -15 etc sometimes is not realistic

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  4. Need to be able to Limit the number of incoming calls a customer can receive from the outside world

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  5. We wanted to get an option to reduce the number of seconds for automatic routing to the operator, when a caller did nothing after listening to the company greeting. Right now the delay is around 6-8 seconds and that is crucial especially some customers are rushing or in a tight schedule as well.

    3 votes

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  6. Ability to identify if the call is from the Main number > IVR Menu by hearing the option to press 1 to answer

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  7. Hi

    Is there a way to remove the drop down menu form the My caller ID field in the RC app, so that it only shows the user's DDi?

    Thanks

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  8. Customer uses paging groups throughout their locations and they have programmed a softkey (with a custom config) on their hardphones to easily page the paging group at the location. They have some users at the locations that will use the RCApp and would like a way to easily access the paging group for the location as well. Currently, there is not a way to do this in the RCApp. Explored the possibility of creating a new contact and use the 84 plus the extension number of the paging group as the phone number. However, an error is generated because the

    2 votes

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  9. Details : Want to have the option to add/order Non Geographical Numbers on a BT account

    Current behavior : No option to add/order numbers

    Brand : BT Business

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  10. Is there a way for people answering calls in a RingCentral Call Queue see prior to answering the call who the call was originally for when a direct call to someone is forwarded to a Call Queue?
    Currently on our RingCentral the person in the Call Queue just sees it as a general call to the Call Queue and not as call originally for someone else's number which has been forwarded to the Call Queue

    1 vote

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    0 comments  ·  Call Queues  ·  Admin →
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  11. We want to get a report with the initial duration time before calls were transferred to external numbers.

    2 votes

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  12. Every time they receive an email form RingCentral, an embedded promotion is always included. Any option to opt out?

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  13. No voicemails coming in whatsoever no matter what extensions or buttons are pressed, no matter what number the person is in queue, no matter anything. We want absolutely no one to be able to ever reach us through the phone system and absolutely no voicemail messages to be able to be sent into our system.

    2 votes

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    1 comment  ·  Other  ·  Admin →
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  14. It would be better to increase the SMS recipient to 100 or more to maximize the SMS feature on the account.

    1 vote

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    0 comments  ·  SMS/Text  ·  Admin →
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  15. When adding people to a ring group under a users extension the HUD or Presence does not change to show them having incoming calls or on an active call when that extension is ringing.

    Example
    Extension 11111
    Under this extension you add extension 22222 to a ring group so they both ring together.

    When 11111 is dialed 22222 will not show they have an incoming call when it is ringing or busy if they answered that call.

    3 votes

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  16. Customer would like Hud to display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user extension.

    1 vote

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    0 comments  ·  HUD & Presence  ·  Admin →
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  17. a rule where the calling party is dialing the main company, calling party should hear an announcement (will go to play an announcement0 then forwards to an extension or anywhere.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  18. Want to have a feature to set the maximum caller wait time in queue for 5 seconds only because it is taking too long for the caller to be routed to voicemail.

    1 vote

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    0 comments  ·  Call Queues  ·  Admin →
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  19. Feature Request: Call Monitoring User Log

    Description:

    This feature request proposes the implementation of a call monitoring user log. This log will track and record instances where users access and listen to monitored calls.

    Functionality:

    The log will record the following information for each call monitoring event:
    Date and Time of access
    User who accessed the call (Username or ID)
    Call Details (Caller ID, Call Time, Direction - Inbound/Outbound)
    The log will allow for filtering and searching based on various criteria, such as:
    Date range:
    User:
    Call details (e.g., Caller ID, Call Direction):

    Benefits:

    Improved transparency: This log provides a…

    1 vote

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  20. Feature Request: Call Monitoring User Log

    Description:

    This feature request proposes the implementation of a call monitoring user log. This log will track and record instances where users access and listen to monitored calls.

    Functionality:

    The log will record the following information for each call monitoring event:
    Date and Time of access
    User who accessed the call (Username or ID)
    Call Details (Caller ID, Call Time, Direction - Inbound/Outbound)
    The log will allow for filtering and searching based on various criteria, such as:
    Date range:
    User:
    Call details (e.g., Caller ID, Call Direction):

    Benefits:

    Improved transparency: This log provides a…

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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