12060 results found
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Call forwarding allows the use of star codes
We would like to request a feature that allows the use of star codes for call forwarding. Specifically, we need the ability to activate call forwarding using a code such as *72 followed by the desired forwarding number (e.g., *72 XXXXXXXXX). This is important because calls are forwarded to mobile numbers during after-hours, and the forwarding number may change daily. Having a simple and quick method to enable call forwarding would greatly improve usability for our users.
1 vote -
Instant Teleconsult Scheduling & One-Click Join App
patient-facing mobile/web application that allows Instant appointment booking,patients can schedule teleconsults with available doctors in real-time. One-click video call join — at the scheduled time, patients can join the consult via a single button
Optional reminders — automated email/SMS notifications to reduce missed appointments.
Provider backend integration — syncs with existing RingCentral/telehealth system for scheduling and call management.
Simplifies the teleconsult experience for patients, reducing friction from links or downloads
Speeds up appointment scheduling. Improves patient engagement1 vote -
Accurate Call Answer Attribution in Ring Group Routing
Call logs should reflect the actual extension that answered the call, not just the initial extension that received or routed it.
In the current behavior, when a call is routed to an extension and then distributed to another extension through a ring group or similar routing mechanism, the system logs show that the parent extension (where the call was originally offered) accepted the call, and not the extension that actually answered it.
4 votes -
forward call queue calls to another call queue with same members if not answered or busy
request to forward call queue calls to another call queue with same members if not answered or busy
1 vote -
AI receptionist checks availability of user extension before transfer
We need AI receptionist to check the availability of a user extension. Currently AI receptionist with proactively say "I could not check the person’s availability" and offers to cold transfer immediately. It would better that AIR could check the availability first and if not available then take a message specific to that user.
1 vote -
Endpoint Visibility for Admins in the Admin Portal
Admins need an easier way to identify users on hardphones or the RC App. There should be an indicator in the admin portal.
2 votes -
Allow direct number assignment for an ATA device
I want to use my direct number for my ATA device for faxing.
5 votes -
Feature Request: Dynamic Call Whisper / Greeting Based on Dialed Number
We currently use multiple phone numbers for different functions and marketing channels (e.g., Google Ads, website, mails, acquisition, disposition, buyer inquiries, etc.).
We would like the ability to automatically trigger a unique call whisper or greeting based on the number the caller dialed. For example:
Calls to our Google Ads number → “Google Ads lead”
Calls to our direct mail number → “Direct mail lead”
Calls to our website number → “Website inquiry”Ideally, this would be a call whisper (heard only by the receiver before connecting) rather than a message played to the caller.
This feature would allow our…
1 vote -
Per-User Customization for AI Note-Taking Announcements
Overview
Current State: Admins can only set a single "AI is taking notes" announcement for an entire site or account.
Requested Feature: Enable individual users to upload or record their own custom audio announcements that play when they initiate AI Note-taking on a call.4 votes -
ability to unsent sent SMS
wanted to have an option to unsent a sent SMS.
6 votes -
Denote a call is a transferred call in the screen when answering call
Ability to see if a call was being transferred. Would be nice to see if it is a warm or blind transfer if the call as it is ringing for the recipient of the transfer.
1 vote -
Voice Type selection in Prompt Library
Option to change the voice type aside the option to record using their own voice. Customer looking for option lie selection of voice like Female Voice 1, Female Voice 2 or Male Voice 1, and Male Voice 2.
1 vote -
AI-driven front line for incoming support calls sync with Zendesk
I've been having a look at your AI Receptionist feature. I wanted to get in touch to see if the workflow we have in mind is doable, and if so, how we'd go about setting it up.
Essentially, what we're after is an AI-driven front line for incoming support calls that can:
- Greet the caller and let them know they're speaking with an AI assistant
- Ask them to describe their issue
- Capture key details like customer name, issue type, and device (e.g., laptop or tablet)
- Automatically create a support ticket in Zendesk with that information, including priority and full call…
1 vote -
Chat Summarization
A way to summarize chat messages received over the course of a day for people too busy to read each message that gets sent to them.
1 vote -
Option to disable Auto-Hold when answering 2nd call with 5 call queue concurrency
While Maximum Concurrency allows agents to receive multiple queue calls, answering a second call currently forces the first caller onto hold automatically. We need a toggle to disable this Auto-Hold behavior. This would allow an agent to answer a second concurrent call and keep both audio paths active simultaneously (Instant Merge), eliminating the manual "Hold then Merge" steps and providing a seamless experience for high-volume dispatchers and receptionists.
2 votes -
Persistent Wallboard Access for Performance Dashboards
I am writing to submit a feature request regarding the accessibility of the Performance Reports (specifically: https://analytics.ringcentral.ca/performance-report/default/users)
The Problem:
Currently, the customer wants to display this dashboard on a wall-mounted monitor for their technicians to monitor real-time KPIs. However, the URL requires a manual login every time a session expires or a browser restarts. This is not feasible for a headless display or a shared office screen, as it requires an admin to manually enter credentials on a public-facing device.The Request:
We need a way to generate a Secure Public URL or a "Wallboard Mode" Token. Specifically:Persistent…
1 vote -
Workflow Builder on RingCentral Mobile App
Be able to create workflows from the RingCentral Mobile app.
1 vote -
move direct message to shared inbox
Move messages from direct tab to shared inbox
1 vote -
volume enhancer for polycom phones
volume enhancer for polycom phones
We have a customer working on a loud environment factor/warehouse
Issue is that default audio from handset is not loud enough considering the environment
Headset is not an option as they are mandatory to use hard hat
Do we have a custom config to adjust the volume aside from the current 100% volume set?1 vote -
when call enters user extension, pressing zero should go to voicemail of the extension
when call enters user extension, pressing zero should go to voicemail of the extension
1 vote
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