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  1. Ability to dial out while there is an incoming call, after the latest update the ability to dial out while there is an incoming call is no longer available. You need to ignore the call first to be able to dial out which is inconvenient for customers that has a call queue and receiving a lot of calls.

    57 votes

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  2. Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.

    128 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  3. Users will be able to choose the password set on their deskphone and it will not go back to the default password if the phone reprovisioned

    19 votes

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    New  ·  2 comments  ·  General Phone  ·  Admin →
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  4. several customers are asking to have a longer wait time on queues.
    currently the max wait time that can be configured is 15 min, ideally having more options 20 , 30,45,60 min

    23 votes

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    New  ·  2 comments  ·  Call Queues  ·  Admin →
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  5. Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.

    23 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  6. We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…

    85 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  7. Problem Statement: Queue members are unable to decline calls for their queue. If your call queue is set to "Simultaneous Ringing" and you decline a call for that call queue, it will continue to ring until someone in the queue answers it.

    Feature request/proposed solution: Add an option for call queues along the lines of: "When user ignores a call, do not ring that user's device for the same call." (Would still want other user's devices to ring.)

    Looks like this was also requested elsewhere* but I wanted to articulate the problem further.

    *This was also requested here. ( https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48021281-i-want-the-ability-to-ignore-calls-coming-in-on-a

    14 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  8. Please add the special number feature to the new RC PC application. It works with the old RC PC app, but the prefix is missing in the new app. This is the feature: Add a special number to the beginning or end of the incoming caller ID to help identify the reason for the call.

    9 votes

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    New  ·  6 comments  ·  General Phone  ·  Admin →
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  9. Ability to have the ability to go back to Old RingCentral Layout

    39 votes

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  10. The customer would like to have Auto-Forwarding feature on his SMS/Text whenever he's out of office to make sure that the SMS will be handled perfectly by his assigned extension

    45 votes

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  11. It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.

    34 votes

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    5 comments  ·  SMS/Text  ·  Admin →
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  12. Ability to port and provision global mobile numbers

    14 votes

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    New  ·  3 comments  ·  International  ·  Admin →
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  13. add minimum of 3 number of callers allowed in queue, as requested by Josh for Calm Consultants

    16 votes

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    New  ·  1 comment  ·  Call Queues  ·  Admin →
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  14. Public instutions most often demand additional survivability - on top of already existing redundancy options. They most often run critical infrastructures in order to still serve citizens especially in natural catastrophes and escalations to keep life and security operatiing.

    Currently Germany is not supported by Persist but it should like currently France or Netherland. Please add this country extension.

    16 votes

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    New  ·  3 comments  ·  General Phone  ·  Admin →
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  15. currently we can add up to 25 callers in queue.
    Ideally it is important to have a max of 100 callers in queue, with extra multiple options like 30 -50-75-100.

    18 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  16. The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
    The salesforce ticket has been already opened 24162866.
    Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters

    18 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  17. Inqueue Callback: Changing Number Confirmation Prompt
    Our company would like the ability to change the caller ID confirmation message. Currently, it does not say to hit # to confirm the phone number, causing confusion for our clients. The number will confirm if you press # or wait, but because the prompt does not mention to press #, customers feel like they are getting ”stuck”.

    20 votes

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    New  ·  2 comments  ·  Call Queues  ·  Admin →
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  18. Unable to update/make custom voicemail greeting when Screening, Greeting & Hold Music is disabled for user roles.

    If we can include a separate permission for a role such as greeting, voicemail settings, ringback, screening and hold music restriction.

    The users are now restricted to update voicemail when they are assigned to a role that is restricted for Screening, Greeting & Hold Music.

    This is happening when updating through desktop, mobile and web application.

    35 votes

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  19. Benefits:

    1. Enhances value for paying customers by providing immediate access to new features and fixes.
    2. Allows early feedback on new functionalities.
    3. Improves user experience with up-to-date software.

    Implementation:

    1. Automate update rollout for paid accounts.
    2. Notify users of their priority status and upcoming updates.
    3. Collect feedback on new releases.
    4. Promote this feature through customer communication channels.
    11 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  20. current situation:
    The presence status automatically changes from "green" to "grey(offline)" after 15 minutes of inactivity, although the user is working on the PC (app in the background)

    Request:
    The change of the presence status in case of inactivity must be freely configurable (after time or no change) include the option to deactivate.

    44 votes

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    Under Review  ·  7 comments  ·  Application  ·  Admin →
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