12731 results found
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Block SMS from International Numbers
When an international SMS is received it triggers a purchase of calling credit that is not intended by the account. It is tedious to block international numbers one by one and charges already happened.
3 votes -
Option to upload a new greeting/prompt by dialing in/calling in
Right now, we can only manually change a greeting of an IVR menu via the Prompts library (Record prompt > Call me *on your preferred number) and assign it to the prompt of the IVR menu. The same goes for the call queue.It would be great if we could have a feature/option to just dial in to upload a new prompt or greeting for an IVR or call queue.
3 votes -
Add a textbox to User Phone Details for Custom Configuration Script
Phones configure themselves by accessing plain text configuration files hosted at a certain, RingCentral-provided URL. For instance, Yealink phones download their configuration from yp.ringcentral.com/provisioning/yealink/$PN .It would be great if there was a textbox in the "user phone details" page ( service.ringcentral.com/application/company/phones/XXXXXXXXXXXX/details ), where we could specify some extra text to be appended to the end of RingCentral's provisioning text.For instance, if I had a Yealink phone, and in this hypothetical textbox I typed the following:wallpaperupload.url = https://i.imgur.com/lGYkhyP.jpgphonesetting.backgrounds = Config:lGYkhyP.jpgThen it would be rendered on RingCentral's provisioning server at URL yp.ringcentral.com/provisioning/yealink/custom/$PN/$MAC/device.cfg something like:#!version:1.0.0.1wallpaperupload.url = https://i.imgur.com/lGYkhyP.jpgphonesetting.backgrounds = Config:lGYkhyP.jpgThis…
4 votes -
Add Voicemail Feature to Limited Extensions
This will benefit customers who runs business with multiple Limited Extensions assigned to their stores, or branches.
4 votes -
Ability to change the outbound number when sending text message from Missed Call
When sending new text messages the option to select an outbound SMS number from the main number or the direct number is available. However, when there is a missed call and I opt to click the text option under the missed call it allows me to text the missed call number but no option to change sms outbound number it defaults to the direct line and we would like the option to default it to the company number or have the dropdown option.
5 votes -
Allow the use of ≈ in desktop RC app.
The desktop app (at least on macOS) seems to ignore the ≈ character (U+2248 aka ALMOST EQUAL TO). On Mac you type this with option + x, but the RC desktop app types nothing.
1 vote -
When you select Forward All Calls to voicemail to have both calls and video calls all route to voicemail without having to set yourself to D
In MVP, when you select Forward All Calls to voicemail I suggest to have both calls and video calls all route to voicemail without having to set yourself to Do Not Disturb
1 vote -
Wants to have the option to Re-arrange the caller outbound number.
Wants to have the option to Re-arrange the caller's outbound number.
1 vote -
free phone upgrade for out of warranty phones
So far ring central cannot upgrade phone for out of warranty device even the equipment is purchase from them. I (the customer )will appreciate if this is an option without extra cost. case id 21865730
1 vote -
Disable fax feature on RC mobile app
Hello, We would like to be able to turn off the fax feature on our mobile apps.We are encouraging all our employees to use the mobile app on their cell phones but we do not want them to have access to our clients medical records (they are usually sent by fax).
11 votes -
Call handling directly ringing the next extension.
Allowing the other forwarding set up of an extension to ring directly to an incoming call to the same extension when the owner of it is currently in line. No longer ringing or notifying again the extension that there's another incoming call but jumping right to the next ring extension added on the forwarding.
8 votes -
have a voicemail icon on the left side of the apps
PLEASE add a separate icon for voicemail on the left where you can customize tabs. The one for Phone the alert number includes missed calls and voicemails. There really really needs to be one just for voicemails.
1 vote -
Text messages scrambling/getting jumbled - Fix
Texts are often scrambled when received through ring central. For example, someone will send a longer, singular, text message. It will then be received as multiple texts that are out of order. Makes it really difficult to read the message.
21 votes -
Ability to install RingCentral desktop app on a different drive or folder.
Please add the ability to install the RingCentral desktop app for Windows to be installed to a different drive or folder.
2 votes -
give caller information from voicemail emails
Have an option in voicemail notification via email where instead of the sender being ringcentral, it can be changed to the caller; or at least have the caller info on the email
4 votes -
Desktop app version report with station ID
It would be nice to add the station id associated with the user that shows on the report so you can determine if the computer is still active with that user. Also it would be good to add a refresh button or put a timeline on when the report will when it will update next.
3 votes -
International Faxing
It would be useful if our customers will also be able to use their Ringcentral account to send faxes whichever part of the world.
2 votes -
Ability to customize password for Poly phones without reverting it to the default.
Due to configuration via assisted provisioning, whenever the customer is changing the password of the phones, it just reverts back to the default password. Customer would like more customization power.
13 votes -
Key Templates for Poly VVX450
Please add a key template for the Poly VVX450 so we can centrally manage speed dials and the function of the softkeys.
21 votes -
Fax Usage By Line
We're wondering if it's possible to create or utilize an existing report that we can send out via email on regular intervals that will show us the Fax usage by line? We're trying to decide if we need to keep all the Fax lines, and this data would be incredibly helpful in narrowing down the list.
3 votes
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