11790 results found
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Customer would like to have an option where in under Auto receptionist it will be forwarded to two different extensions then if they did...
... not answer it will be forwarded to a company greeting where in the caller will have the option to dial another specific Extension. Customer would like to have an option where in under Auto receptionist it will be forwarded to two different extensions then if they did not answer it will be forwarded to a company greeting where in the caller will have the option to dial another specific Extension
1 vote -
Paging Group Device to Receive Page increase to 65 Devices
On the Admin Portal for Paging Group when they selected all device under Device to Receive Page he system give them an Alert
You've reached the limit of 25 paging devices. To add new device to the group please deselect one of the already added devices first.They would like to have up to 65 Paging Devices added on Device to Receive Page.45 votes -
Texting Inactive Numbers Should Have Error
I tested the texting service to one of the numbers on our inventory( inactive), but it looks like it just goes through with no error message letting the customer know that we would be able to receive their text. I think it'd be helpful to get a text back with an error message.
1 vote -
Specify account phone number
Allow super admin to specify the RingCentral account phone instead of forcing a bogus temp phone number that no one can remember. Allow assignment of a company number.
1 vote -
Put my User Management settings back
Please reinstate my user management settings. Ring Central has made them very complicated, and now I have to relearn it all to use it. I want to cry. I dont have the hours needed to relearn how to do everything. WHY on earth did Ring Central change everything?????????
1 vote -
ability to identify what version of RC app installed on each user from admin portal
customer would like to have access to the version of RC app installed on each user from admin portal
1 vote -
Allow Editing the name on the "From" field for Faxes
-This is useful in a way that users does not have to get in their service web accounts to edit their names every time they send a Fax-Would give users security and privacy as they don't want their last names to appear on the Fax Message
1 vote -
Feature Request Recommendation: Visibility of Inbound Calls Trying to Reach RingCentral Server but Failed
Problem:Currently, there is no way to view a log of inbound calls that have tried to reach the RingCentral server but have failed. This can be problematic for troubleshooting call delivery issues and identifying potential problems with the RingCentral service.Proposed Solution:Implement a new feature that provides visibility of inbound calls that have tried to reach the RingCentral server but have failed. This feature could include the following information:The date and time of the callThe caller's IDThe destination numberThe reason for the failureThis information could be displayed in a log that is accessible to RingCentral administrators. Additionally, administrators could be notified…
1 vote -
Disable wait time in queue when user is on DND
lowering the wait time only lowers the amount of time our admin is able to get to the phone and since she is sometimes not right at the desk she needs a bit of time. 20 seconds is what we need for that. Do not wait doesn't work either because it can't be routed immediately to customer service. and she should have to login to ring central and change her maximum wait time to do not wait every time she is away from her desk or goes on break. Some kind of programmable key, or when she is shown as…
2 votes -
Dial by Name Directory - Allow custom voice recording & disable it confirming extension number
Allow the recording in the dial by name directory to be customized.Also allowing to disable the confirmation of the users extension, as they might not want to give out their extension number
2 votes -
Analytics Reporting- Add # of calls the roll over from one call queue to the other
Analytics Reporting- Add # of calls the roll over from one call queue to the other.This will help identify how many calls are not being answered on the original call queue before it gets transfer to the overflow call queue.
5 votes -
Capability to give access to SMS that the SMS recipient is receiving from the Auto-Receptionist number to other users in the account
This is beneficial if the recipient is not available, other users can reply to customer's inquiry without logging in to the SMS recipients extension in the RC App/online account.
4 votes -
to be able to transfer call from user assigned in call handling and forwarding of another user
User (A) with call handling incoming calls to another user (B) cannot receive transferred call from that user (B). User (A) sees "currently on an active call on another device"
1 vote -
Make Play Button more obvious in RingCental Inbox for Voicemail
Please make the play button in the Inbox for the Voicemail much larger, as large at the phone and text buttons. I cant tell you how many times I have gone to this Inbox to LISTEN to a voicemail and I end up calling the number instead because I assume the phone icon plays the message. Having to search for the play button under the phone number doesnt make sense.
1 vote -
log in on 2 devices with the same user with different roles.
log in on 2 devices with the same user with different roles.
1 vote -
Add a (?) that tells you what each number actually means
Add a (?) that tells you what each number actually means
1 vote -
Email to Fax service - allowing to use an email associated to a 3rd party reporting apps when sending fax
The customer is using their billing email address in sending faxes however this email is also associated with their 3rd party reporting apps. When they send a fax the disclaimer that was entered in their email body is not showing on the cover page notes. They are using it for reporting purposes.
1 vote -
Count times a recorded call is listened to
Just checking if there is way to see how many times a recorded call was listened to.
1 vote -
remove the option "Last year" on the download SMSlogs
customer is requesting to remove the option "Last year" from the download SMS logs as the option is giving confusion between the data retention policy and the option showing on the interface for downloading SMS logs which only allows for the past 60-90 days
1 vote -
Adding notes to phone numbers
It'll be nice to be able to add notes to incoming / outgoing calls and voicemail as well.
9 votes
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