1562 results found
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Improve Real-Time Call Sync for Co-Recipient Voicemail and CRM Dialer Events
Currently, when calls are received via RingCentral Phone or other RingCentral apps (outside of App Connect), the Name/Number and associated call events are delayed by approximately 5 minutes before appearing in CRM call logs. This delay affects all CRMs integrated via App Connect, including Redtail.
Expected Behavior / Feature Request:
Enable real-time syncing of all call events (including co-recipient voicemails) across all CRM integrations.1 vote -
1 vote
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Sync Hubspot contacts with RingCentral
Sync Hubspot contacts with RingCentral to display them under 'Contacts'
https://ecosystem.hubspot.com/marketplace/listing/ringcentral-data-sync is available but the customer would prefer an easier way similar to how we support them for Google and MS365
4 votes -
SSO
Use SSO through Azure > MyApps > RingCentral
1 vote -
Request for Integration with Orange CRM
Request for Integration with Orange CRM
We would like to request integration with Orange CRM. Our goal is to leverage your AI capabilities not only for customer service tasks—such as accessing customer account information, processing cancellations, and issuing refunds—but also for onboarding new customers.
Specifically, we’d like your AI agents to be able to collect and process new customer information and complete sign-ups directly through the system. By combining this functionality with RingCentral for call handling, we can create a comprehensive, end-to-end solution for both customer service and sales. This would make RingCentral a true one-stop shop for our business…
1 vote -
RingCentral for Salesforce - Cadence SMS features
Automated SMS Sales Cadence and Text Blast feature in RC for Salesforce app
1 vote -
"Every 3 days" option in Customized workflow
The Customer wants to have a specific option in the recurring setting in the Customized Workflow (Scheduled). Right now, it's only limited to "Every day" then "Every week". They also want an option when a certain keyword is sent through text that would disable the recurring feature in the same Workflow.
They don't want to create multiple workflows per patient.1 vote -
LeadPerfection
Integrate with the LeadPerfection CRM for next to dial ease of use
1 vote -
Tenfold
The partnership with Tenfold seems to have ended. Is there anyway this can be connected again so that I can use the dashboard and the browser extention?
1 vote -
New template for Workflow Builder
we need the ability to have more than just 25 templates. Our business uses templates to make the systems efficient. Just 25 sms is not enough. Also please allow us to organize templates alphabetically . Please have the ability to translate text messages from english to spanish.
1 vote -
buy back phones
If a customer decides to close their account or move to Desktop/Phone app, it would be nice if Ring Central can take the phone back from us and we can trade it in for bill credits? If we are no longer using it because we switched to desktop app, then credits will be great but if it is no longer being used because of account closure, then a credit to the card on file would be good.
1 vote -
RC for MS Dynamics - SMS features
Need to have an autoMark Complete within 24 for the Activies in the Timeline and Regarding disposition for SMS
2 votes -
Cochlear implant to Voip bluetooth
request to connect Cochlear implant to Yealink bluetooth or other Voip Phone
1 vote -
Hubspot Integrations on Phone
Enable the native integrations through Cell phones as well when using Hubspot
1 vote -
Allow to block any international number so the client does not get a $20 charge every time an international call is received
Allow to block any international number so the client does not get a $20 charge every time an international call is received
1 vote -
Filter specific calls of external numbers on the account
To have a feature in the account where, when they download the call log from Performance Reports, it is already filtered to show only the numbers included in the IVR menu. Especially external numbers.
1 vote -
Voicemail recording and IVR selections
Enable to log voicemail recording and IVR selections in Hubspot
2 votes -
Support for Voicemail Co-Recipient in HubSpot Integration
Description:
Currently, RingCentral allows selecting a voicemail co-recipient, enabling voicemail from one extension to be shared with multiple users’ mailboxes. The HubSpot integration does not support this functionality.Use Case:
Users want voicemails from a single RingCentral extension to appear in multiple HubSpot user mailboxes, improving visibility and collaboration across teams.Current Behavior:
Voicemails can only be logged or delivered to a single user within HubSpot, limiting shared access and requiring manual forwarding or additional workarounds.Expected Behavior:
The HubSpot integration should allow voicemails to be shared with multiple users, similar to the native RingCentral feature.Impact:
Improved team efficiency…3 votes -
Improve Contact Selection for Accounts with Multiple Contacts Sharing the Same Number
escription:
Currently, the system displays only the first 5 contacts associated with an account when searching for contacts within the application. This behavior requires users to manually log calls to the correct contact when there are more than 5 contacts sharing the same phone number.Current Behavior:
Application shows only the first 5 contacts for an account when multiple contacts share the same phone number.
Users must manually select or log calls to the appropriate contact if the intended contact is not within the first 5 displayed.
Expected Behavior / Enhancement:
Allow users to view all contacts associated with an…
2 votes -
2 Factor Authentication Via SMS on Fax Accounts and RingEX Accounts
I would like to have an option to send the verification code when logging in to RingCentral to my non RingCentral number for Fax Accounts.
1 vote
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