1075 results found
-
Uninstall from all user profiles
Current methods allow for IT to uninstall the RingCentral EXE app from one user/profile (ie the logged in user) but there should be a method to allow IT to uninstall/remove the EXE from all users/profiles that could exist on a machine.
The new MSI deployment tool allows IT to centrally deploy the EXE so it would be preferred to enhance this same tool vs a separate tool for uninstalls.
4 votes -
RC for Zendesk - On Call Notification
We are using RingCentral along with Zendesk for our support helpdesk. We would like to know if there is a way to use RingCentral for notifications for all tickets raised in Zendesk afterhours to our on-call staff. Note, this would apply to email and portal raised tickets and not only to calls through RC.
On-call will have a dedicated extension. Is there a way for us to automate a call to a certain extension when new tickets come into Zendesk? If not but there are any similar notification options possible, please let me know.2 votes -
SMS Public Chat Box
Customer wanted to enable a public SMS chat box in Salesforce for their team to update or see the messages made by their customers with their agents
3 votes -
Option to add supported Cities for AD/SCIM provisioning
When provisioning users via AD/SCIM, the City attribute, if not matching with RC's existing query list, it will pull up a random city or the capital of that country which can be confusing.
To battle that limitation, it will be great to either update the query list, or allow customers to submit a request in order to add additional cities (if not detected by the database) since it will be inconvenient for the admin to adapt and change the cities listed just in order for them to match.
1 vote -
Active Directory (SCIM) - Option to assign phone numbers based on the user's location
Active Directory (SCIM) - Option to assign phone numbers based on the user's location
1 vote -
Ability to access MS Teams and MS Dymanics 365 using Safari browser
On behalf of our client, we would like to inquire about the accessibility and compatibility of Microsoft Teams and Microsoft Dynamics 365 when utilizing the Safari web browser. We kindly request information regarding the level of support and functionality offered for these applications on the Safari platform.
2 votes -
Email template
Have an automatic template when sending the initial email to customer and replying to support subject and description of case will be included.
2 votes -
Account Federation: Access
Super admin shoud be able to add a member to a User group without switching/logging on a different user
1 vote -
1 vote
-
RC for Hubspot calls not creating Hubspot activity for non-existing contacts
Hello, we are using RingCentral through our Hubspot CRM. Calls made using RingCentral are not being registered in Hubspot. As we track call volumes, we need to make sure all RC activity is logged in our Hubspot app.
2 votes -
1 vote
-
MS Teams Powershell script
Ability to have an optional powershell script in our installer (MS Teams) to automatically add program path-based rule when the installer is being run by the admin.
1 vote -
Ability for Super Admin to remove or hide Fax, Video, Messages and Text feature for standard users
"Fax", "Video", "Message" and "Text" feature turned off or hide it from the standard user's view in RingCentral.
6 votes -
RC for Slack CRM integrations
Need assistance to show the RC Phone icon to Slack CRM Integrations. Also, RC Phone call commands are not working and only show a white page to open a new tab on the browser.
2 votes -
Regional settings in RC App
calendar for events still shows a 12 hr format but after creating a task/events it shows 24 hr format as what is set up in user details, it could have been better if creating a task will mirror the regional settings in user details. Even on the calendar it shows 12hr format and much better if it has an option to be change into 24 hr format.
1 vote -
SMS Analytics in Salesforce
Currently, only the calls are being shown in Salesforce Analytics. It would be best if SMS logs will also show in Salesforce Analytics to see the number of sent/received SMS
3 votes -
SSO reference
Have an option to reference the SSO to UPN and not primary email address in IDP
1 vote -
RC for Hubspot - Ticketing System
Can we have someone try to set up a time with our group to walk through the steps in setting up auto-create ticketing for our RC and HubSpot integration? We are looking to auto-create a ticket within HubSpot once one of our agents has initiated a call with a customer.
2 votes -
barging in mobile EA app
When trying the same feature on MS Teams in iOS - you cannot barge. If you try to dial *82 + Extension instead of barging into a call, a regular extension to extension phone call is made to the person whom you were trying to barge.
It would be great if this feature is available in mobile EA app (iOS and Android)
2 votes -
RingCentral for Salesforce ability to track activity
Ability to track activities for emails via RC for SF
1 vote
- Don't see your idea?