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1401 results found

  1. Enable SSO for Users with Shared Email Addresses Across Multiple RingCentral Accounts

    Currently, RingCentral requires each user to have a unique email address in order to enable Single Sign-On (SSO). This limitation prevents SSO from being enabled for users who are associated with multiple RingCentral accounts using the same email address.

    This is a common scenario in organizations where:

    A single user may manage or participate in multiple departments or subsidiaries.
    Shared service accounts are used across different teams or regions.
    Impact:

    Prevents seamless authentication for users with legitimate multi-account access.
    Increases friction and administrative overhead.
    Limits the flexibility of enterprise SSO deployments.
    Proposed Solution:
    Allow SSO to be enabled for users…

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Mangomint integration for App Connect

    This is to request an adapter for Mangomint to be used with RingCentral App Connect.

    1 vote
    New  ·  1 comment  ·  Integrations: App Connect  ·  Admin →
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  3. RingCX SFDC Embedded Agent -doesn't auto remember the previous call and not showing a match

    Issue: When a customer calls in and their phone number is associated with multiple Salesforce accounts, the system does not automatically recall the account from the previous interaction. As a result, it fails to show a match or defaults to presenting multiple matches.

    Expected Fix:

    The system should automatically associate the incoming call with the same account that was used in the most recent interaction. For example, if the last call was matched to Account 1, the system should prioritize and automatically match the incoming call to Account 1 instead of prompting for selection among all associated accounts.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  4. Outbound call direct from salesforce

    Summary:
    We would like to enhance the integration between CX and Salesforce to allow outbound calls initiated by clicking customer numbers to be placed via the appropriate queue, rather than defaulting to the company number.

    Requested Improvement:
    We request that when an agent clicks on a customer number in Salesforce:

    The call is initiated via the appropriate queue automatically, based on the customer’s associated school.

    The system intelligently maps the contact to the correct outbound number or queue, eliminating the need for manual number pasting and queue selection.

    Benefit:
    This enhancement would significantly streamline the calling process, reduce agent frustration,…

    1 vote
    New  ·  1 comment  ·  Integrations: Salesforce  ·  Admin →
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  5. RingCentral & Optus should have AI to RingCentral and optus partner

    is optus getting AI integrated also

    1 vote
    1 comment  ·  Integrations: Other  ·  Admin →
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  6. Scrape Missed Call Email to Match Contact for New Case

    The aim is to have the RingCX Salesforce integration scrape missed call emails for phone numbers, so when a new case is created, the integration will match the phone number against an existing contact record in SFDC and map to the new case.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  7. Allow admins to send SMS on behalf of others

    Right now, using the API, one can only send an SMS from the phone numbers associated with the credentials used to authenticate to the API. This is limiting because it requires implementers to manage a large set of credentials and use different credentials depending on the phone numbers they want to send SMS from.

    This idea would introduce the ability/permission for a RingCentral user with the SuperAdmin role to invoke the send SMS API to send messages from any phone number in the company (assuming that phone number is enabled for SMS via TCR).

    4 votes
    New  ·  0 comments  ·  APIs  ·  Admin →
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  8. Multi-UID Support for RingEX ↔ HubSpot Integration

    Enable support for linking multiple RingEX UIDs to a single HubSpot CRM instance using the native integration.

    This would allow organizations operating multiple RingCentral tenants to log calls and SMS into one centralized HubSpot environment. Current limitations result in missing logs, contact errors, and data loss during number migrations. Native multi-UID support would solve this for enterprise customers with distributed account structures.

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  9. RC for Hubspot - Call Logs automatically populated in Deals

    We have people saving calls on the RC for hubspot app, the call appears in Hubspot and then appears to vanish for Deals, with us being unable to access it. This is happening across the business for multiple accounts.

    1 vote
    0 comments  ·  Integrations: HubSpot  ·  Admin →
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  10. Access to Company Call History from Zapier integrations

    When I connect my ringcentral account to zapier, I can only see my call history, and I need to see call history for my whole team.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  11. Integration with Smart Funnels Pro

    Add Smartfunnelspro to your approved apps: https://smartfunnelspro.com/

    5 votes
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
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  12. Jobber integration for App Connect

    We've heard from several customers who use Jobber, a leading field service CRM, and are interested in a native integration with RingCentral through the App Connect framework. Jobber helps service-based businesses manage scheduling, client communication, invoicing, and job tracking—often in the field and on the go. A RingCentral integration could unlock powerful workflow automations, such as sending SMS appointment reminders, logging call activities directly into Jobber, or triggering follow-up tasks based on missed calls or voicemails.

    We recognize the value this could bring to field service teams looking to streamline operations and improve customer responsiveness. If you're a Jobber customer…

    24 votes
    New  ·  7 comments  ·  Integrations: App Connect  ·  Admin →
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  13. Dynamics

    Ability to use the RingCentral account in a different organization

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  14. automatically sync RingCentral contacts to Google Workspace

    automatically sync RingCentral contacts to Google Workspace

    I want to sync RingCentral contacts to Google Workspace without changing our current SCIM setup.
    I have some teams on Google Voice that need to be able to see our other teams on RingCentral for call handling.

    Importing via a .csv file is not effective as the file will need to be periodically downloaded from RingCentral, and then imported into Google Workspace.

    3 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  15. SMS Template in RingCentral for HubSpot

    SMS Template in RingCentral for HubSpot

    We need templated text messaging so opt out/help, etc, can be automated to ensure TCR compliance.

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  16. Too many active phones when using HubSpot

    Using the Ring/HubSpot extension for all calls using the browser, and only having the desktop program open to view the HUD. Setting the Ring/HubSpot extension for all calls to go through the RingCentral app rather than the browser resolves all of the above issues, but then he will have two apps side by side that he needs to jump between to do different functions and it introduces a couple extra button presses.

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  17. RC for Zapier - API Creating shared contact

    They have a Zapier integration that creates a contact in RingCentral with information linking back to JobNimbus, such as Email and Jnid. They have another Zapier integration which takes transcripts of recordings from RingCentral and posts them as documents or notes in JobNimbus. According to the output of the latter Zapier integration, the contact was successfully found in RingCentral, and the document was correctly posted to JobNimbus.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  18. Integrate Salesforce within the RC App

    The more our customers leverage RingCX, they need a way to avoid web page refreshes disconnecting calls. Salesforce (SFDC) encounters a lot of random refreshes that are impacting the SFDC Agent widget when on calls (since it's just the RCX native with a skin on it). If the agent can use the embedded RCX within the desktop version of RingEX, and they can access SFDC content in-app, that would be a solid workaround for the refresh issue.

    SFDC content to access in-app includes: customer profiles, records, accounts, opportunities, etc.

    4 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  19. HHA Exchange

    HHA Exchange is the biggest Web-based system to manage homecare in more than 15 states of USA . There are more than a million patients' and over 2.5 million caregivers' are being processed through HHA Exchange. The agencies that uses HHA exchange, has a very high call volume to maintain the process. Integrating Ring Central with HHA Exchange will make the job easier for the users to maintain the workflow very well. Please look into it.

    1 vote
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
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  20. Integration Console - Salesforce connect

    Connect the Salesforce to the integration console for enhanced integration features with RingCentral

    11 votes
    New  ·  2 comments  ·  Integrations: Salesforce  ·  Admin →
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