1831 results found
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slack
Not sure if it already exists. if so, please do share. Is there an integration with Slack similar to email forwarding for text and voicemail? When a text or SMS activity happens, can it be forwarded to Slack as it does now to an email
1 vote -
Ability to use RingCentral as a Customer‑Managed Provider in the Microsoft Security Store
On behalf of PSP Industries, which is currently a RingCentral customer is looking to see if RingCentral can be their Customer‑Managed Provider in the Microsoft Security Store.
Microsoft plans to stop Voice MFA verification in February 2027 unless they have one setup so they are hoping they can do this with RingCentral.1 vote -
ability for a standard user to access all the user extensions call recordings
ability for a standard user to access all the user extensions call recordings
1 vote -
Enable Multi-Channel (Dual-Channel) Call Recordings via RingCentral API
Current Limitation:
Call recordings retrieved through the RingCentral API are only available in mono format. Multi-channel (participant-separated) recordings are not currently supported, and Solutions Engineering has confirmed there is no available workaround.Requested Enhancement:
Support multi-channel/dual-channel call recordings via the RingCentral API.
Provide separate audio channels for each call participant.
Allow customers to retrieve recordings in either mono or multi-channel format.Business Justification:
The customer utilizes API-accessed recordings for analytics and operational workflows. Mono recordings combine all participants into a single audio stream, making it difficult to distinguish speakers and reducing the effectiveness of call reviews, transcription accuracy, speech analytics,…3 votes -
Enable Multi-Channel Call Recordings via RingCentral API
Current Limitation:
Call recordings retrieved through the RingCentral API are only available in mono format. Multi-channel (participant-separated) recordings are not currently supported, and Solutions Engineering has confirmed there is no available workaround.Requested Enhancement:
Support multi-channel/dual-channel call recordings via the RingCentral API.
Provide separate audio channels for each call participant.
Allow customers to retrieve recordings in either mono or multi-channel format.Business Justification:
The customer utilizes API-accessed recordings for analytics and operational workflows. Mono recordings combine all participants into a single audio stream, making it difficult to distinguish speakers and reducing the effectiveness of call reviews, transcription accuracy, speech analytics,…1 vote -
Dynamics 365 Environment-Based Routing
Request
Enhance RingCentral for Dynamics 365 to support environment-specific telephony routing and data isolation when the same RingCentral user operates across multiple Dynamics 365 environments.
Requested Capabilities
Outbound dialing: Automatically select the appropriate caller ID/extension based on the active Dynamics 365 environment or market, instead of requiring users to manually select it.
Inbound calls: Ensure incoming calls and CTI pop-ups are delivered only to the appropriate Dynamics 365 environment, even when multiple environments are open under the same RingCentral session.
Call logging: Allow administrators to map users/extensions to a specific Dynamics 365 environment so call activities are logged only in…1 vote -
RingCentral for Google features
To be able to park calls using RC for Google extension like the RingCentral App calls.
1 vote -
MCP connection
MCP Connector and the authentication
2 votes -
ability to remove or hide the Text, Fax and Video Icon in RingCentral for salesforce
remove or hide the Text, Fax and Video Icon from Salesforce Agent Softphone since it may confuse some of agents
7 votes -
AI Receptionist - Zendesk Integration
Please add support for integrating RingCentral AI Receptionist with Zendesk, allowing the AI Receptionist to automatically create Zendesk tickets based on customer interactions.
This integration would enable the AI Receptionist to capture relevant customer information and conversation details and use them to create tickets directly in Zendesk, helping support teams streamline ticket creation and follow-up.
2 votes -
Improve SMS Threading in Zapier
When SMS is sent through Zapier using a Call Queue number, the outbound message is created under the Call Queue, but the customer's reply creates a new conversation under Shared Inbox instead of remaining in the same thread.
The newer Send SMS via Message Threads action can address this for main company numbers, but it currently does not support Call Queue or other non-main company numbers.
It would be helpful if the Zapier integration could support thread-based SMS for these numbers so customer replies remain within the original conversation and maintain consistent routing.
Engineering has confirmed this is a known…
1 vote -
Call queue status in hubspot
We would like to request that when a user changes their CQ status in HubSpot, the corresponding CQ status in the Admin Portal is updated as well, rather than changing the agent status.
This would ensure that the status remains consistent across both platforms and better reflects the user’s actual CQ availability.
1 vote -
Clover
It is a hot product and lot of restaurants are using it nowadays.
1 vote -
Intergrate with Valant
We request RingCentral integrate with Valant EHR. Valant is the world's biggest EHR company for mental health. After the integration, we will use your Ringcentral AI receptionist, and there will be many more psychiatrists and therapists using RingCentral AI receptionist.
8 votes -
Intergrate with Valant
We request RingCentral integrate with Valant EHR. Valant is the world's biggest EHR company for mental health. After the integration, we will use your Ringcentral AI receptionist, and there will be many more psychiatrists and therapists using RingCentral AI receptionist.
3 votes -
SCIM dummy account
Customer would like their dummy accounts to automatically disabled when they turn on SCIM provisioning.
1 vote -
RingSense Tracker values access via API
We have a priority question about API data. We want to access the RingSense Tracker data via the API to help enrich our call records. It is available via csv export, but I cannot find RingSense Trackers in your API documentation. From a business perspective, it addresses the following issues:
Lack of Automation: Without API endpoints for Tracker data, ODP cannot integrate conversation intelligence and tracker metrics directly into their automated call processing pipelines.
Manual Overhead: Relying on manual CSV exports is inefficient, prone to operational delay, and unscalable for enterprise sales operations.
Underutilized Data: The inability to extract tracker…2 votes -
SSO user and groups
Customer is looking for a feature to automatically add all new users to the users and groups assign to Microsoft SSO without them manually adding each new user on the groups
1 vote -
RC for Salesforce - CTI Utility
The Phone Utility width is too narrow in Salesforce. The width has been adjusted in both available Salesforce settings for the CTI window. However, when the window is opened, it initially expands to the configured width but then automatically reverts to the smaller default width. This suggests that another setting or process is overriding the width configured on the Salesforce side.
3 votes -
Allow RingCX Permanent Token to be usable in "Fetch recording data" endpoint
Enable RingCX Permanent Token compatibility with the "Fetch recording data" API endpoint
1 vote
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