1281 results found
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Create a link to Hubspot contacts when hovering on contacts from RC Mobile App
Create a link that will forward you to Hubspot contacts from the RC mobile app when you hover over the contacts on the app
1 vote -
Automatically Disable RC Embedded App Notifications During an Ongoing MS Teams Meeting
When an MS Teams meeting is ongoing, the RingCentral Embedded App should either turn itself to DND automatically or disable the call notification popup to avoid interrupting the ongoing meeting.
1 vote -
Intergrate with crm OODO
Do you intergate with OODO
1 vote -
RingCentral for Salesforce - Call Transfer / Call Leg
We receive the original Caller ID (Client phone number) and we have the Destination Caller ID (Agent number) but we don't have the forwarding phone number if the Client dial on our General line. Is there a way for us, using RingCentral for Salesforce to receive all the call legs and the associated call legs phone numbers so we can display and store them in Salesforce?
2 votes -
to add more custom fields in RingCentral App Workspace Task
Please give us option to add custom field in Workspace task
2 votes -
RC for Salesforce - Mobile App SMS
Wants to log the SMS in the Salesforce when using RC for Salesforce - Mobile even if the user is not in front of their pc to login their accounts
2 votes -
AAD Attribute mapping to License type for user accounts when auto provisioning with Azure
When auto provisioning users, it would be helpful to be able to select the type of licensing you are providing to the accounts based off of the group they are added to in AAD. For example:
- Create Security Groups "RingCentralVideoPro" and "RingCentralDigitalAdvanced" in Azure/MS365.
For users in "RingCentral_VideoPro" AD group, Azure will provision an account based off of AD Attributes and assign a Video Pro license.
For users in "RingCentral_DigitalAdvanced" AD group, Azure will provision an account based off of AD Attributes and assign a Digital Advanced license, including assigning an extension and number to the account.
This…
2 votes -
Enable MFA for super admin only
Enable MFA for super admin only
1 vote -
Enable MFA for super admin only
Enable MFA for super admin only
1 vote -
Salesforce call quality improvement
Ability to have an option to improve the quality of post call.
1 vote -
Show RingCX UII in Ringsense
Having the Unique Identifier of a call (UII) from RingCX integrated into RingSense enables us to seamlessly track recordings in RingSense that correspond to the data in RingCX. This linkage is crucial for call audits and plays a vital role in improving call quality, ultimately enhancing the overall customer experience.
1 vote -
Real "Hot Desking" - Enable temporary use of any phone hardware by any extension
RC has a frustrating limitation:
When configuring phone hardware, Phone must be set up as EITHER a "User Phone" or a "Common Area Phone".
-The only way "hot desking" login is possible is to configure device as a "Common Area Phone".
-"Hot desking" login by other users is impossible on any "User Phone" devices.
-Fun fact: Every night any users signed into a "Common Area" type phone are forcibly logged out, necessitating the login process EVERY MORNING for the phone to work.Consider this case:
'Employee A' works in a busy lobby 95% of the time.
Due to sickness or…1 vote -
Do Not Disturb
RingCentral should automatically switch to “Do Not Disturb” mode when a user is attending a Microsoft Teams meeting or call
1 vote -
1 vote
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Notes summary automatically uploaded to Bullhorn CRM
We want to have the AI notes summary and tasks automatically uploaded into Bullhorn CRM
3 votes -
Avaya Cloud Office App version for ARM system
Can we request for ACO App version for Windows ARM system?
3 votes -
Ability to assign an activity to a user in HubSpot reports
Currently, we don't have an option to assign an activity to a user in HubSpot reports.
After creating a report to view the total number of SMS/Calls using RingCentral for HubSpot in HubSpot, it will show under the Unassigned section.
2 votes -
RC for Salesforce - Auto-login to the CTI Adapter
Is there a way to automatically be logged into RingCentral Softphone after logging in to Salesforce? Every time I click the Softphone popup, I'm required to sign-in every time.
We currently do not have Single Sign-On set up for our RingCentral account as not all Users are provisioned with a phone number.
2 votes -
clickup
Can you please create a native integration with Clickup for notifications of calls, voicemails, recordings, ai transcribed notes, SMS messages etc.
1 vote -
Unified CRM contacts sync to RingCentral contacts
Does the extension connect to both candidate and contact records in Bullhorn? I only see a section called “Contacts” in the extension settings.
1 vote
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