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Developer Platform, APIs, & Integrations

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  1. We would like a walk through to describe how this can be accomplished.
    Need notifications for new web submissions. Preferably via in Salesforce SMS message through Ring Central.

    2 votes

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  2. It would be great if we had the option to increase the size of the CTI dialer using RingCentral for Salesforce. This way, we will be able to complete the notes while logging the call without scrolling up or down.

    It's very convenient if we can increase at least the height of the dialer.

    2 votes

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  3. How do we prevent tasks from being created for missed calls? We only want to create a task when a call is answered. In the Auto Save Setting, Pop matching Salesforce entity record on call is set to answered. Auto-create call log-on is not checked. What setting do we need to update to avoid creating Tasks for missed calls

    2 votes

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  4. Currently, it only shows the caller's name and number for incoming calls on RingCentral for Hubspot or any integrated applications.

    It would be great if we have an option to also display the dialed number/callee number if there's an incoming call to determine which phone number the customer is trying to reach if they have multiple numbers in the account.

    4 votes

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  5. It would be easier to log calls in duplicate contacts because not all users know how to check which contact was used

    2 votes

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  6. We need a separate cell phone app for Texting so our employees can click one button to text. Currently, they need to open the Ring App and then find the text sub application then open a new text..

    Make it more like a standard text app.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  7. There is currently no condition that can be set within our telephony integration to auto-create leads in Salesforce, unlike other competitors. Our workaround is to have them use Zapier which is not an ideal solution.

    2 votes

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  8. When an agent ends a call - tasks and call backs or other actions should be within the RC app and not external in HS. Ring central for Hubspot - app

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  9. The current user mappings only assign a phone number based on the country code, area code, state, city, and postal code., not by site or any other attribute. When they add the unassigned user extensions to the account, they must assign a device and phone number in the region they are provisioning for, and they must assign the unassigned user extension to the site they will be using for that license.

    It would be great if we had the option to provision users and assign them by 'Site.'

    Add the 'Site' option to the Attribute Mapping

    2 votes

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  10. Ability to assign an international number on a call queue to be answered by a user from another country.

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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  11. Want to have an option to remove links on the ringcentral app like Webinar

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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  12. I know that we can provision user accounts from Azure AD/Entra ID to RingCentral, but it would be great if there's any way to write back the phone numbers and extensions that get assigned in RingCentral back to Entra.

    User provisioning with the pre-configured RC App in Entra ID is a one-way sync only, from Azure to RC. We currently do not map back from RC to Azure AD.

    2 votes

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  13. Instead of using a third-party app/CRM, it would be great if we have an option to automatically create tickets for calls using RingCentral for Hubspot or other integrated applications.

    As of the moment, we do not support creating tickets directly for logging calls in HubSpot integration.

    2 votes

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  14. Create a plugin to be used with a Stream Deck.

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  15. Leads Module is not a part of current integration, please include the lead module as well so that those calls are also tracked/analyzed effectively.

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  16. I hope you will add RingCentral app in Apple Watch. Can answer calls, send a message, and send/reply to text messages.

    1 vote

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  17. To be able to create an automatic cases when the users received an email or voicemail from the callers, so the users can call the customer back based on the records.

    2 votes

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  18. To be able to log phone calls in RC Labs for Hubspot activity. Currently, this feature is only available on the official Hubspot integrations of RingCentral.

    2 votes

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  19. there should be an auto-log-in feature in Microsft Dynamics so we can easily sign into our accounts and not be disturbed of re-entering the details all over again

    2 votes

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  20. To add Missed as part of call result in Salesforce Activity. Currently, it only shows Inbound and Outbound

    2 votes

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