1459 results found
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Route RingCentral Voicemails to HubSpot via Email
Enable voicemail messages from RingCentral to be routed automatically to a HubSpot account via email, so they can be logged and associated with the relevant contact or deal.
Use Case:
Many teams use HubSpot as their primary CRM and communication log. While RingCentral currently offers call logging through its native integration, voicemail messages often remain siloed in RingCentral, leading to missed follow-ups and fragmented records.We would like to get this done without relying in Zapier since you can only connect accounts in Zap as a user-level.
1 vote -
Ringcentral voice announcing for outbound calls!!
Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user makes an outbound call the voice recording of the user could say, Hello, this is ______________ from XYZ company on a recorded line.... then the user would just take over the call seamlessly. Your current way of announcing causes everyone to hang up! This is super important in Florida as we are a two party consent state for call recording. This is critical, I basically won't allow outbound callers in my company to…
3 votes -
Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user m
Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user makes an outbound call the voice recording of the user could say, Hello, this is ______________ from XYZ company on a recorded line.... then the user would just take over the call seamlessly. Your current way of announcing causes everyone to hang up! This is super important in Florida as we are a two party consent state for call recording. This is critical, I basically won't allow outbound callers in my company to…
1 vote -
Pop up the app for inbound calls in RC for HubSpot CTI
Currently, when the calling option is set to Browser and the 'Pop up the app for inbound calls' is enabled, users will still need be on the HubSpot page to see the pop up window for inbound calls.
It would be great if we have an option for the pop up window to appear even if the end-user is not on the HubSpot page during the incoming call.
3 votes -
Add Website/URL Field When Adding New Contacts
Hi, I have integrated my google contacts with ring central. There are some fields missing. Every one of my contacts has a webpage / URL. In my ring central contacts I do not see this and I am unable to add webpage / URL for my contacts
3 votes -
Audit Trail search on how the user logged in? Was it SSO or native credentials?
Within the Audit Trail we would like additional login information on how the user logged in. Whether it was by SSO or native credentials.
1 vote -
Correct information logging for AppConnect (PipeDrive) for Beetexting SMS
The customer would like to be able to log the correct information (i.e., the correct senders) for shared SMS in Beetexting. This would be helpful for organization and data retrieval purposes. This can greatly contribute to internal workflow for companies that utilize the following CRMs and applications.
7 votes -
RingEX for HS | Enable Auto-log Calls only for calls made directly from the CTI
Is it possible to configure the system so that only calls made through the CTI are logged, and exclude calls made via other platforms (e.g., RingCentral desktop app, mobile app, RingCentral for Google, etc.)? Essentially, they are looking for the opposite behavior of the 'Activity Sync' feature.
They’ve already disabled Activity Sync. However, since they typically have HubSpot open the majority of the time (about 99%), calls placed from other endpoints are still being logged and new contacts are being created. Disabling the 'Auto Log Calls' setting is not an option for them since majority of the calls they place…
2 votes -
Change the number off repeating prompts in IVR before net action
We would like to have the option to change the number off repeating prompts before the next action
in our IVR menu
Min 1 repeat to max 101 vote -
RC App Connect
Best method to deploy the RC App connect to our current users in bulk.
Standardize the settings for deployment as I have them functioning in my current test environment.
4 votes -
option to log the call along with the voicemails in HubSpot
RingCentral integration with HubSpot. While calls and texts are syncing correctly, voicemails are not appearing or showing up in the system. All other aspects of the integration seem to be functioning properly, but the voicemail sync issue requires attention.
2 votes -
Ability to remove/modify options on Call logs on Salesforce CTI
Enable a feature wherein users are able to modify to remove/add options on call log
1 vote -
Bulk Edit of Users for Integrated Microsoft Teams
We'd like to request the ability to use the Bulk Edit feature for user management in environment integrated with Microsoft Teams. Currently, since SCIM is enabled, Bulk Edit is disabled, which significantly limits our ability to manage users efficiently.
Even with SCIM enabled, there should be an option for admins to perform bulk edits when needed. Introducing this capability would greatly improve administrative efficiency and enhance the overall user management experience.
2 votes -
Add an option for 'Browser' as a calling method under the RingEX for Dynamics 365 app
Add an option for 'Browser' as a calling method under the RingEX for Dynamics 365 app
2 votes -
Warm Transfer call for Yealink T4*U, T5*W and W7*P
Warm Transfer call for Yealink T46U, T48U, T57W and W76P
Feature Request : Warm Transfer call for Yealink T46U, T48U, T57W and W76PDetails : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U, T57W and W76P
Current behavior : blind transfer is set for the yealink transfer key
Brand : BT Business
1 vote -
To removed recruitment and staffing offers from Prohibited campaigns
Customer need to have sms feature for his recruitment and staffing business
1 vote -
auto reply sms for new customers
for the system to send automated text to customers once the system detects they are a new patient
1 vote -
Text message templates in RingCentral for HubSpot CTI
Looking for an option to have the 'Text message template' or 'Use template' when sending SMS using the RingCentral for HubSpot CTI.
Currently, this feature is not yet available in the integration. It is only visible in RingCentral standalone application.
2 votes -
Time Based Call Routing in Visual IVR editor
Please add date/time and formula based call routing in visual IVR setup.
1 vote -
Automatic resending of failed faxes
To have an option in RC app setting to enable - Automatic resending of failed faxes through RingCentral app and other devices associated with the account.
1 vote
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