1658 results found

1. RC for Hubspot Native App using Safari browser

   Mac OS 15.7.4 Safari browser 26.3
   Unable to get HubSpot app to connect with Ringcentral. After logging in to both platforms and attempting to connect them, fail/error message in Hubspot app:
   "You're missing necessary parameters The following parameters are missing and are needed to continue with the integration process:
   -clientid
   -redirecturi
   Please contact the integrator

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2. Hubspot Integration SMS retention policy

   Extend retention of SMS just like RC app

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3. User Provisioning feature inquiry

   Users provisioned with the EntraID integration are not showing as active on the RingCentral platform, how do we remedy that problem?

   Users automatically provisioned are being created with default RingCentral extension numbers, does the EntraID SCIM integration have the ability to update that extension number after the user is created?
   We will have numerous spare DID's on our account when this process is fully complete, can the Entra integration correct the DID selection?

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4. Call Queue Option for Integrations Console - Hubspot

   Enable admin to setup and select Call Queues for Call Log Inclusion/Exclusion List

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5. Add details to the To and From field in RIngCX for Zoho

   Add details to the To and From field in RIngCX for Zoho as currently it is only reserved for ZOHO.

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6. MS Teams plug in

   Custmer request:
   If two versions of the application are present in the system, doesn’t the RC plugin choose to run the latest version?

   Is there any way to control which version is run when two version of the application are present?

   Your development team need to make sure the plugin app checks if another version of the RC application installed, and uninstall it or upgrade.

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7. DocketWise

   AI notes from calls posted to the client account associated with the phone number the call came from and tagged RingCentral or Phone Call.

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8. Salesforce call routing settings

   Customer wants to directly route the call of the existing clients within their Salesforce environment to the Salesforce case owner

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9. Multiple Company Greeting

   Customer want to set up a different greeting for the number assigned to an Auto-Receptionist and different greeting for the Company Main Number.

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10. Rearrange contacts not in alphabetical order in Beetexting app

    Ability to rearrange contacts not in alphabetical order in Beetexting app will be a great help, like arranging from main number to users

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11. Hubspot should not show SMS delivered if it's blocked by RingCentral

    Currently, SMS that are blocked by RingCentral, for example using link shortener are still showing as sent in Hubspot. We think that if the SMS is blocked then it should not show up on the record or should show up with some indication it was blocked and not received if this is possible.

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12. Integrate with Smokeball

    Integrate with Smokeball (legal law practice software)

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13. More options on syncing Contacts on RingCentral App

    Enable users/admin to have an option to allow them to sync specific groups from MS Entra or other providers when users are provisioned

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14. More options on syncing Contacts on MS Teams EA

    Enable users/admin to have an option to allow them to sync specific groups from MS Entra

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15. It'd be great if there are default status options in RC(e,g; lunch, break, system issue(s), etc...) and a timer for the saud statuses

    It'd be great if there are default status options in RC(e,g; lunch, break, system issue(s), etc...) and a timer for the said statuses

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16. RC for Hubspot SMS features

    Question 1 - I see that we can set up templates and we can attach small files. Is it possible to same a template with a file attachment?

    Question 2 - When RingCentral logs an SMS activity in HubSpot, it does not attribute that activity to the person that sends the email. This means that our reports that track salesperson activities does not include the number of SMS messages they send as they are not attributed to them.

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17. Log tasks under the actual user who performed the action

    1. Currently this is a known limitation to the SF connection in integration console.
    2. Once a sf env is connected in the integration console, the CTI apps will use the integration console backend to proxy the sf requests. This makes all these requests use the admin's token that was used to connect the env to the integration console.
    3. Because now all requests are using the admin's tokne, the tasks created are all created by the admin. Although the service makes an effort make the owner the user who handled the call, but not sure if that works for all cases, especially if the call was logged with AAL instead of with CTI app.

    If the customer absolutely needs the tasks to be created by the users, then disconnect the sf env from integration console. That will force the CTI apps to use native CTI interface to create tasks, which will be using each user's session instead. However, that will block them from using AAL.

    1. Currently this is a known limitation to the SF connection in integration console.
    2. Once a sf env is connected in the integration console, the CTI apps will use the integration console backend to proxy the sf requests. This makes all these requests use the admin's token that was used to connect the env to the integration console.
    3. Because now all requests are using the admin's tokne, the tasks created are all created by the admin. Although the service makes an effort make the owner the user who handled the call, but not sure if that works for all cases, especially… more
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18. Increased Detail in SMS Logging

    Just now starting to integrate SMS into our workflow/processes and into our HubSpot portal. I would like to see multiple things added into the body of the "Logged SMS" that the integration creates.

    Currently the log is just this: "[Inbound] SMS from {Contact A} (Contact A Phone) to {Contact B} (Contact B Phone)"

    I believe that the actual content/body of the text is vital to these logs. Without that context, a logged SMS is not helpful except to know that communication is happening. But from a full activity timeline and for transparency, I believe that the body of those messages should be available.

    This would allow other users to pick up conversations on the behalf of other users and quickly gather context about the customer experience for quality and assurance purposes. Especially with the lack of shared inboxes for a phone number, this is the only way for multiple users to communicate with customers.

    Just now starting to integrate SMS into our workflow/processes and into our HubSpot portal. I would like to see multiple things added into the body of the "Logged SMS" that the integration creates.

    Currently the log is just this: "[Inbound] SMS from {Contact A} (Contact A Phone) to {Contact B} (Contact B Phone)"

    I believe that the actual content/body of the text is vital to these logs. Without that context, a logged SMS is not helpful except to know that communication is happening. But from a full activity timeline and for transparency, I believe that the body of those messages… more

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19. Phone rotation for a campaign

    Customer is a BPO whereby have a lot of customers with different requirements. Additionally RC has an oppty to upsell 20K seats if we an get these requests solved for

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20. View the SMS complete conversation once archived

    Currently, SMS messages are archived individually.

    It would be beneficial to have an option to archive the entire SMS conversation instead of each message separately.

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