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1401 results found

  1. Leap legal software adapter for App Connect

    Please set up connector for Leap Legal Software

    2 votes
    New  ·  1 comment  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?

  2. Enable AI to become a Chat User

    Create a "gateway" or "connector" to allow for AI to become a user in our messaging, possibly even a call or video participant. This connector allows for conversational AI with EXTERNAL systems and services. As an example, to integrate automations in Jira. Allowing external automations written to search Jira, and initiate a conversation with the "Assignee" or the "Requestor" - AI then converses and returns results and makes adjustments or changes in Jira.
    Another example - integration with Monitoring or Incident Management tools - allowing external automation to trigger a conversation in Messaging with the on-call SRE member. In Incident…

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  3. MS Teams deployment confirmation/visibility

    Customers deploying the RingCentral embedded app for Microsoft Teams via the Teams Admin Center currently do not receive confirmation or visibility into which groups successfully received the deployment.

    Problem Statement
    When a customer uses the Teams Admin Center to deploy the MS Teams embedded app, the deployment process completes without any success message or indication of which groups have received the app. This lack of feedback makes it difficult to confirm whether the deployment was successful or to troubleshoot any issues.

    Requested Enhancement:
    Provide a way for admins to view the status of deployed app policies—either in the RingCentral Admin…

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  4. RingCentral for Teams Desktop Plugin integration with Zoho CRM

    We have setup RingCentral for Teams Desktop Plugin and the sync presence appears to work well, however we have found that if we uninstall RingCentral Desktop App (to just use RingCentral for Teams Desktop Plugin) , then click to dial from Zoho doesn't work.

    If we keep the RingCentral Desktop app installed (as well as RingCentral for Teams Desktop Plugin), then in bound calls cause two notifications to appears on our screen.

    Can this be fixed so that we can use RingCentral for Teams Desktop Plugin and still keep click to dial in Zoho?

    We have already tried different phone…

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  5. Salesforce Automation

    Flows in SF Jungo specifically for Automation should be available

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  6. Integrate Asana into Ring Central App Connect

    Integrate Asana into Ring Central App Connect. We use Asana as a CRM and as a customer support tickets with our customers and vendors, so integrating it with RC for the CRM use would speed up our operations.

    1 vote
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?

  7. RC for Google - Meeting feature

    Ability to use the Audio meeting only in the Google Workspace / RC for Google instead of Video Meeting. Not all clients are confident with Video Meeting.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  8. Workflow where your presence will auto-change in the RingCentral app based on your office hours or set hours. For example, if you don't work

    Could you create a Workflow template where your presence will auto-change in the RingCentral app based on your office hours or set hours? For example, if you don't work on weekends, your presence should auto-change to Invisible or DND.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminByrne Reese (Group PM, RingCentral) responded

    We love this idea. We are planning an upcoming feature called Scheduled workflows which should be the perfect way to help manage presence statuses. We will try to include this ability in that release in Q3 2025.

  9. ringcentral salesforce integration

    Call Log Association Issue: from SalesForce to RingCentral
    When initiating a "Click-To-Dial" call from a Person Account and associating the auto call log with a specific Case through the "Related To" field, the call log appears on the Person account but not in the associated Case feed. Please review to attached video for example.

    7 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  10. Limit access to contacts in HubSpot

    limit access to their CRM contacts, as the current settings allowed all users to see everyone in the CRM

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  11. FieldPulse adapter for App Connect

    They have an open API and are a CRM and field service software.

    1 vote
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?

  12. MS Teams presence status change in Audit Trail

    Currently, every time a user changes their status in MS Teams/Teams Embedded App, it shows in the Audit Trail in the Admin Portal, which causes the logs to become cluttered, making it difficult to track other important activities.

    We are looking for an option to prevent these status change logs from appearing in the audit trail.

    2 votes
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  13. Salesforce call queue calls

    Ability to remove or do not show the calls from call queuee under all calls tab of Rc for SF

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  14. Prevent Duplicate Call Logs in MS Teams When Landline is Busy

    Feature Enhancement Request: Prevent Duplicate Call Logs in MS Teams When Landline is Busy

    1. Summary of the Request: Customers using the RingCentral integration with Microsoft Teams have reported that when their landline is busy, incoming calls are logged three times in the MS Teams call history instead of once. If the landline is not busy, missed calls are logged correctly as a single entry.

    This issue affects call tracking, reporting accuracy, and overall user experience.

    1. Business Justification: This enhancement is critical for ensuring accurate call history records and preventing unnecessary confusion for users. The current behavior leads to:

    Operational inefficiencies…

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  15. Blocked numbers in the main super admin should not be blocked for other users.

    When the main super admin add a number in their blocked numbers it shouldn't be blocked to the other user extensions.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  16. RC for Salesforce - Customizing Type field on Task

    "Is it possible to adjust how the activity record is populated after a call is logged? We want to adjust things like what the “type” field on the activity populates with"

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  17. Live transcription support in Zendesk

    Live transcription to be automatically added to the selected ticket when answering a call from Ring Central from within Zendesk.

    Currently, this automatically inputs the call details (Time, Inbound/Outbound, Duration) but it would be great if it could input the call transcription or a summary of this.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  18. Distinct audio device for ringing in Zendesk

    The Ability to configure a dual ringer inside Zendesk when using RingCentral. Currently you can only specify the individual audio device.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  19. SMS/Voicemail/Fax notification on RC for Salesforce

    Currently, we only have a ringing tone for incoming calls on RC for Salesforce.

    It would be great if we had a notification/tone or flash app option whenever a user receives a text message, voicemail, or fax using RC for Salesforce.

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  20. LMN landscape software adapter for App Connect

    If ringcentral would communicate with the crm portion of LMN for landscape software to automatically add notes to customer profiles automatically.

    1 vote
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?
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