1715 results found
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See users who have used the RingCentral Integration for HubSpot
Ability to get a list of users who have signed into the RingCentral Integration for HubSpot
3 votes -
Provisioning
We are having issues provisioning new users into Ring Central from Okta, we were getting an error related to insufficient licenses. I saw that new users are automatically being provisioned with RingEX licenses that have numbers which we do NOT want to happen.
We are hoping to find a solution where automated user creation automatically assigns a free/mobile license (extension only), and we can manually assign a number if needed.
1 vote -
Add proper support for RingCentral for Google in Edge
Please add proper support for Edge browsers. The RingCentral for Google extension can be installed and it works; but it consistently times out compared to when used in Chrome. We found that from the product page (https://www.ringcentral.com/apps/google-chrome) Edge is not listed a supported browser.
1 vote -
"Draft for me": AI-Assisted, Conversational Workflow Creation
We are proposing a transformative enhancement to the Workflow Builder with our new 'Draft for me' initiative. Despite our best efforts, building complex workflows remains a significant challenge, especially for non-technical users. Current methods require numerous clicks and detailed manual configuration, making intricate agentic AI flows, error handling, and third-party integrations time-consuming and out of reach for many.
The 'Draft for me' feature aims to drastically reduce this friction by introducing an AI-assisted, conversational approach inspired by 'vibe-coding'. This will become the primary modality for workflow creation and editing.
Here's how it works:
* Natural Language Creation: When creating a…2 votes -
Allow Admins to Disable Logging for Internal Calls in RingEx for Dynamics
RingEx for Dynamics does not expose a separate “Log extension calls” (or similar) option in settings the way some other integrations (for example Zendesk) do. So, there is no in-app switch for agents or admins to exclude extension-to-extension or internal calls from logging in Dynamics.
2 votes -
report that will generate the deleted number
The customer would like to have a report that will generate the deleted numbers from the admin portal.
1 vote -
archiver automatically categorized
The customer requested their archiver file recording automatically categorized according to where the site belongs.
1 vote -
moego
Integration with MoeGo.pet
1 vote -
Log RingCentral videos/meetings to my CRM
A common customer request is to enable the tracking and memorialization of video meetings in their CRM. This capabiity would monitor past meetings, and upload a recording if it exists, a transcript if it exists, and record all other meta data in the CRM about the meeting - automatically associating it with the right contact.
6 votes -
AI Notes/Transcript send to the email not in the form of a link but as readable text
"We would like to have the Transcripts of our call sent to our email directly, not in the form of a link but as readable text. We are able to receive AI summaries via email already but the call transcript is being sent as a link. We want the transcript to be received as readable text in our email."
2 votes -
provide integration to Verint Call Recording systems
Integrating Verint Call Recording with RingCentralCX & EX subscribers. This would create a powerful synergy, allowing Verint’s extensive customer base to leverage its advanced WFO and AI features. By enabling Verint to either capture unencrypted audio via RTP or directly ingest recordings from RingCentral, the two platforms can work together seamlessly. This integration ensures that high-quality audio data remains the foundation for the sophisticated insights and tools Verint provides.
1 vote -
extend the number of days available for downloading the audit trail.
Ability to extend the number of days available for downloading the audit trail.
1 vote -
Integrations Console - SMS messages link to users in Hubspot
Enable to auto-log/link SMS messages to Hubspot. Filling out the 'Activity Assigned To' field/category
1 vote -
Salesforce connector for App Connect
App Connect is a CRM integration framework by RingCentral that connects numerous CRMs to RingCentral and enables a wide variety of use cases: click to dial, call pop, and memorialization to name the obvious one. But App Connect brings to the table so much more, including:
* MCP server for LLM consumption
* Voicemail drop
* Reporting
* Admin managed settings
* Server side call logging
And more. See: https://appconnect.labs.ringcentral.com1 vote -
RC for google
For Rc for google 2.0 version they do not want to ring both RC for google and RC desktop app. On the old version it is not happening so they are hoping that it is the same on the new version.
1 vote -
Ability to download older version of RingCentral for Teams Desktop Plugin for MAC
Ability to download older version of RingCentral for Teams Desktop Plugin for MAC
1 vote -
Be able to Filter Agent APIs by email address, etc.
In scenarios we are given email addresses of the agent, and don't know the actual agent id, it would be helpful for APIs like
/v1/admin/accounts/{accountId}/realTimeData/agentwhere we can pass a filter value, i.e.emailthat will return a subset.2 votes -
paycom
Paycom integration for clocking in and out, tracking tasks
1 vote -
restapi/v1.0/account/accountId/call-log -- Add call status (Active vs completed) as a parameter
restapi/v1.0/account/accountId/call-log doesn't appear to have call status as a parameter nor is it indicated in the response.
This would be very useful when pulling this data, as I am currently using the Active-Calls api to exclude the active calls so I don't ingest incomplete data.
1 vote -
Option to Stop Automated Replies for Emojis/Reaction
RingCentral would benefit from adding a conditional function in its Workflow Builder that detects when a customer reply consists solely of an emoji or a reaction to a previous SMS. In such cases, the workflow should have the option to suppress or halt automated responses, preventing unnecessary or repetitive messaging. This enhancement would improve customer experience by ensuring that automation remains context-aware and avoids responding inappropriately to non-textual interactions
2 votes
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