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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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862 results found

  1. To have an option to modify or change the label for Outbound Caller ID.

    4 votes

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  2. if there is a an option to install ms teams for bulk users in online admin portal, there should be an option as well to uninstall ms teams in bulk

    2 votes

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  3. Create a button in both the PC app and mobile phone app to easily flip calls between devices that are both signed into the same Ringcentral account

    1 vote

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  4. RingCentral users should have the option to modify user details in the online admin portal even though Active Directory is enabled.

    2 votes

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  5. Parked Call Visibility on RC or BT application

    It is more convenient for users to have visibility of parked calls using the desktop app.
    Sometimes, we tend to forget the location where we parked the call or we forget that we put the call on park. With this feature, we are aiming to reduce abandoned calls.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  6. BT Custom.net CRM Integration

    Please allow Custom.net CRM Integration on all BT accounts.

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  7. Using RingCentral for Salesforce integration, we are looking for an option to pull the contact page on the existing page instead of opening another tab/window after manually clicking the name of the contact on the CTI dialer.

    https://jira.ringcentral.com/browse/RCINT-37615

    2 votes

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  8. Incoming calls to launch known contacts in MyCase to allow entry of notes, etc

    2 votes

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  9. The customer wants to have the feature voice/language translator for Italian users

    2 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  10. A voice activated API.

    3 votes

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    0 comments  ·  APIs  ·  Admin →
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  11. Customers who have experienced legitimate links sent by SMS signalled by Spam as end users will like to know the numbers that reported the spam.
    This will help them edit their mailing list and avoid their SMS from being tagged as Spam.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  12. Add option to silent for incoming calls while you're on the phone

    2 votes

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  13. 1 vote

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  14. Wants to use main company number for outbound SMS using the workflow of RC Labs in Hubspot. No option to select the main number (TFN) and only works with RC Desktop / web app.

    2 votes

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  15. Automator is available for all users regardless of their role which is normally fine. However, there are instances that it would be favorable to allow admins to disable Automator since it it's configured incorrectly it can effectively cause more problems than help.

    There is no specific permission under Roles & Permissions that we can modify in order to achieve this and it will be helpful if we will be given the option.

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  16. User with Standard (international) access, not able to dial international call from call queue

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  17. Presence between RingCentral App and RC Embedded App in MS Teams should sync as expected. Wants to use also 3rd party app for Calling in RC for Salesforce,

    Available Presence Sync features reference:
    https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US#GUID-fc957152-15ba-48ab-800c-e92581c61a6c-en_us

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  18. Admins should have capability to make default company settings in Glip such as turn off all sound, email, direct message notifications, etc.

    1 vote

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  19. It would be better to have Epos Integration on BT Cloudwork. This integration is not supported on BT yet.

    13 votes

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  20. As your platform is used in many different countries would it be possible to have an option to change the date from month/day/year to day/month/year. When pulling off reports from the portal this makes things confusing and takes additional time to correct and sort the date

    1 vote

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