1831 results found
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Option to Customize or Suppress Default Task Subject in RingCentral for Salesforce Integration
Currently, the RingCentral for Salesforce integration automatically injects hardcoded text—specifically "Inbound from [Phone Number]" or "Outbound to [Phone Number]"—into the Salesforce Task Subject field upon call creation.
While the integration allows admins to configure options for the Subject picklist, it does not allow setting a true default Subject or leaving the field unpopulated for automated mapping. Setting default values directly on the Salesforce Task record type or object field gets overwritten by the CTI adapter's hardcoded payload. This forces end users to manually select a Subject from the dropdown on every call to override the string, creating unnecessary clicks and…
14 votes -
Enable Presence Sync to New Provisioned Users
Enable a feature to allow or toggle on Presence Sync to be automatically be sync'd to newly provisioned Users via SCIM
2 votes -
AI Receptionist to provide a ticket/task-based workflow and management dashboard without requiring a CRM.
Enhance RingCentral AI Receptionist to support a native ticket/case management workflow, allowing AI-handled calls to create actionable tickets that can be assigned to salespeople, tracked by managers, monitored for status and ownership, and closed upon resolution. Managers should have visibility into open/unassigned tickets, ticket ownership, activity/resolution history, and outstanding work without requiring a third-party CRM.
2 votes -
MS Teams AVD
Ability to use MS Teams EA within AVD without downloading any plug ins like (RingCentral App VDI Universal Plugin and RingCentral App VDI Universal Service) . Downloading a lot of plug ins is a a lot of work for their organization
1 vote -
Ability to Monitor Live Calls via Desktop App while the Active Call is on Deskphone
Customer has a new trainee and would like to grant them permission to listen to live calls handled through a desk phone for training purposes.
The trainee should have listen-only access, with no options to Whisper, Barge, or Take Over the call.
1 vote -
SMS caller ID dropdown in RingEX for Google
Option to toggle/select SMS caller ID in RingEX for Google
2 votes -
Enable 3 way call through native integrations with Hubspot
Enable 3 way call through native integrations with Hubspot; not using RC app as extension
1 vote -
New template for Workflow Builder
The option to send SMS via Workflow to multiple numbers, rather than just one.
2 votes -
SCIM email notification
Customer would like to stop all the notifications whne there is a changes on SCIM (AD).
1 vote -
SCIM headshot
Ability to map or sync the headshot of eah users from AD to RingCentral .
1 vote -
Salesforce stereo
For RingEx for Salesforce please support a recording calls in stereo/dual-channel format (separate
channel per party)1 vote -
Allow Salesforce Call Logs Without Post-Call Notification Pop-Up
Option in the RingCentral for Salesforce integration to disable the post-call notification bubble/pop-up that appears when a call log is submitted, while retaining the call log functionality.
Currently, the available settings for disabling the pop-up also disable the call log screen-pop/logging behavior. We would like to continue having calls automatically logged in Salesforce but prevent the notification bubble from appearing after the call is logged.
15 votes -
New template for Workflow Builder
The ability to send recurring messages is nice to remind my employees to submit their timecards, for example, except there is no way to make it repeat biweekly or customize the duration. It is not functional without this capability.
1 vote -
Create New Contact - ACE with Hubspot
Enhance the ACE–HubSpot integration so that when a call is made or received from a phone number that does not exist in HubSpot, ACE can automatically create a new HubSpot contact using the available caller information.
1 vote -
request for dedicated/static ip ranges for ringcx microsoft teams integration
description:
customers integrating ringcx with microsoft teams, particularly in environments utilizing microsoft entra (azure ad) conditional access policies, require more granular and specific network configuration options. currently, available documentation only provides general ip supernets for ringcx services, which are too broad for organizations that enforce strict security controls such as ip-based allowlisting.business need:
many enterprise customers implementing conditional access policies prefer or require the use of specific, static ip addresses or smaller ip ranges to restrict access. the lack of dedicated ip ranges for ringcx integrations with microsoft teams (including teams chat functionality) creates challenges in meeting internal security…1 vote -
New template for Workflow Builder
Allow scheduling group text and increase size of group
1 vote -
template size limit
applying the template to more than 400 extensions in a single transaction exceeds the background system process size limit, preventing the changes from saving and stopping the confirmation emails from triggering. can we get thos process size limited higher to all more than 1,000 extensions
2 votes -
Increase the number of days for the authentication provider and named credential for automating SMS workflows in RingCentral for Salesforce.
We have an integration configured in our Salesforce tenant that references salesforce-sms@lendinggroupco.com. We have observed that, similar to other accounts, the OAuth record expires approximately every 31 days. We would appreciate guidance on implementing a service account configuration that would eliminate the need to re-authenticate the named credential every 31 days.
2 votes -
RingCentral Scheduler for Outlook (1808, build 10417.20176)
Currently, the integration's requirement is Windows: Microsoft 365 subscription, 2019. Outlook version 1910 (build 12130.20272).
1 vote -
control over automatic record creation in microsoft dynamics 365 integration
overview
customers using microsoft dynamics 365 integration have reported challenges with automatic creation of contact or lead records when interactions such as calls or emails are not associated with an existing record. while this behavior ensures activity tracking, it may result in unintended or incomplete records being created in dynamics 365.problem statement
the current behavior automatically generates new contact or lead records when no matching entity is linked during interaction logging. this leads to:- creation of blank or incomplete records
- data clutter and duplicate entries in dynamics 365
- increased manual effort for cleanup and maintenance
- lack of administrative control…
2 votes
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