1831 results found
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All audio sources not working in RingCentral app inside the Citrix
Currently, the Citrix SDK implementation does not allow for playing sound on specific local audio devices in the RingCentral app inside the Citrix environment/plugin. Please consider on adding this feature.
1 vote -
Remove some of the navigation items from the Ring Central for Salesforce Page
Option to remove some of the navigation items from the Ring Central for Salesforce Page but they are locked, since it is a managed application.
2 votes -
Add Text Option
Adding text option as it is requested by a lot of callers who call in to our tech sales support line. Other customizable options for user support.
1 vote -
SERA
Integration for SERA HVAC/Home service CRM to function and be fully integrated with RingCentral.
1 vote -
Add HouseCallPro
We are using HouseCallPro as a CRM system and want to have it integrated with RingCentral
1 vote -
Hubspot Click to SMS in contacts
click to SMS from contacts phone numbers
2 votes -
square
You should add so when a customer want to place a order over the phone AI Rep
1 vote -
Caller ID for Call Queue Pick up members
Call queue non-members and pickup members should have the option to use the call queue Caller ID, even if they are not part of the call queue.
4 votes -
Integrate sms with Halo
When a text comes into a specified number, a ticket could be created in Halo PSA. This could be restricted based on customers in Halo perhaps, or some other way to avoid spam tickets. Halo is already integrated with phone calls but not with SMS. Many of our customers text to notify us of issues, and if that generated a ticket it would be great.
1 vote -
RingCentral App connect (attendees)
Ability to remove/ delete attendees in a call Or do not associate attendees at all.
1 voteEva - I would love to better understand what you mean here. Could you post a comment explaining this in more detail. Do you mean add attendees to a call, or does this relate more to the logging of the call?
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Remove nonsense webpage when RC Desktop plugin fails
Whenever the Teams RC desktop plugin fails (far too regularly) our non-technical user base is thrown into panic.
Clicking 'open plugin' invokes the executable and 'should be' all it takes to resume service. See screenshot 1.
Instead, the ridiculous webpage is invoked (screenshot 2). Users either click 'launch now' (does NOTHING) or they click download.
Screenshot 3 shows a users download folder with 102 instances of the downloaded plugin. Approx 25GB.
We have a thousand non-technical users in this position.Please remove the webpage that is invoked when a user clicks 'open plugin' as it is completely unnecessary.
We are…
26 votes -
Data synchronization on BigQuery CRM
When I download a file and upload it on my database in BigQuery, the data should synch and have the same format from the original file so that it will copy all the information on my database.
2 votes -
Deals-Based Workflow Actions for RC SMS
Currently, RingCentral only supports sending SMS via a Contact-based workflow. I think sending SMS via Deal-based workflows or other objects (Appointments, Projects, etc) is equally as important. Few use cases:
- Pipeline Stage Triggers - We'd like to be able to send an SMS message to our customers after an appointment is resulted. This would be straightforward from a deal-based workflow. Deal stage changes and fire an automated SMS.
Currently, we would have to create a custom property to sync the deal stage to the contact record then fire automations at the contact level there.
- Personalized Sales SMS - Similarly our…
3 votes -
RingCentral Pop-up modification in Salesforce
Salesforce integration with RingCentral, they want to edit and modify the RingCentral pop-up softphone to have the same fields as the Log A Call option in Salesforce, wants to add Last Touchpoint and other customer details for more simpler use
5 votes -
BuilderPrime CRM
Customer wants BuilderPrime to have direct integration with RingCentral. Currently, there's none.
1 vote -
RingCentral for Salesforce - Marking the Required option for Call Logging field
We have installed the RingCentral for Salesforce app. When using RingCentral in Salesforce, is it possible to make any of the fields required on the web phone layout shown in the attached screenshot?
We know how to modify this layout by adding and removing fields , but it appears that we cannot mark any of the fields as required.
Could you please let us know whether it is possible to make fields required, or if this functionality does not exist yet?
1 vote -
The HUD functionality available in CRM integrations such as Salesforce or HubSpot
Option to have the Heads-up Display (HUD) feature within the RingCentral for HubSpot or feature.
Currently, the HUD is only available in the RingCentral Standalone application and RingCentral for Teams Embedded App
2 votes -
Enable 'Task' features from Hubspot to the native integrations
Enable 'Task' features from Hubspot to the native integrations
-allow schedule calls, emails, and general to-dos linked to contacts, companies, or deals1 vote -
SSO certificate
Ability to delete / remove the certificate on RC side by not going to Azure
1 vote -
Allow Contacts from Connected Accounts (M365, Outlook, Google) to be Added to Favorites
Currently, users cannot add contacts integrated via M365, Outlook, or Google to their Favorites within the RingCentral app. When these contacts are the source, the option to add to favorites (STAR button) is not available.
In contrast, contacts originating from RingCentral, TELUS, or AT&T can be added to Favorites without issue.
Users should be able to add contacts from connected accounts (M365, Outlook, Google) to their Favorites, provided the contact has a valid phone number. This aligns the behavior with contacts originating from RingCentral, TELUS, or AT&T.
Benefit / Business Justification:
- Improves user efficiency and contact accessibility.
- Provides…3 votes
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