1167 results found
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Integrate with CRM Entresoft Connect with Leadconnector
Entresoft is a CRMLeadConnector as well
1 vote -
Vmix
intergradtion of vmix application/software
1 vote -
RingCentral Automator on Call Queue
RingCentral Automator is working perfectly fine if a call comes in to user extension directly. Feature isn't working if call gets routed to a call queue with the even if it routes to the same user.
1 vote -
Extend new Deskphone Pairing feature into MS Teams Embedded App "Ghost App"
The MS Teams Embedded App and its associated "Ghost App" are very useful. However, enhancing it even further by extending the new "Deskphone Pairing" feature into the Ghost App can extend the usefulness even further when it comes to MS Teams integrations.
8 votes -
Add specific device to call queues instead of user extensions/lines only
It would be nice for a user with a desk phone and the RingCentral app to separate call queue calls from their mobile phone. (Desk phone rings for direct calls and queues, only mobile phone rings for direct calls)
1 vote -
Sending unlimited SMS to TMobile users
Some of our users are experiencing problems with sending SMS to T-Mobile Users. We would like to have the ability to send unlimited SMS to Tmobile Users
2 votes -
Integrate RC with Siri
This idea is suggested by one of our customers when I spoke with him over the phone. He said it would be easier to make a call using RC app especially when hes driving.
1 vote -
Bulk SMS for Dynamic 365
We are looking to be able to send bulk texts from within Dynamics 365 (preferably the Advanced Find) to Contacts that have opted-in to SMS texts.
4 votes -
disable of early/double SIP 200 OK (False Answer Supervision)
RingCentral Cloud PBX MS teams account would like to have the option to disable False Answer Supervision. current behavior: When a call is received in RingCentral Cloud PBX MS teams, the call gets automatically answered as SIP 200 OK (False Answer Supervision) is being sent right awat. expected behavior: While SIP 200 OK (False Answer Supervision) is disabled.If a call is received in RingCentral Cloud PBX MS teams, an MFA will be sent to the user. The call will only connect when the user authenticates using the code.
1 vote -
Automatic CRM-to-RingCentral Contact Synchronization for Enhanced Customer Recognition
One groundbreaking feature we propose is the automatic synchronization of new contacts between various CRMs, including Jobber, and RingCentral. This would eliminate the manual process of updating contact databases in multiple platforms, saving time and reducing the risk of human error. More importantly, it would allow for immediate customer recognition when a call comes in, thereby elevating the service experience to a new level of personalization and efficiency.
3 votes -
m trying to backup my chat from ringcentral application,the file which I'm getting in json format.so i can't read those chats in json fo...
...rmat .please give me the solution to read my chats when i downloaded backup as file.. Please add chat backup different formats other than json format.
2 votes -
Shared Voicemail with external email
It would be nice to share voicemail with external emails like (Outlook, and Microsoft) shared voicemail box for a seamless service.
1 vote -
Family First Life CRM
Intergration Family First Life CRM
1 vote -
RingCentral for Salesforce: Ringtone settings
The request is for the ability to change ringtone settings: off/on, change ringtone, adjust volume. The current ringtone is very loud and sounds like old-school landline.
11 votes -
Enable Hot-Desk on all Phones
Having designated "Hot-Desk" phones is not an appropriate use of a license. IN many instances there is not enough designed visitor workstations to accommodate everyone. Yet, an employee with an assigned office / workspace may be out or traveling leaving an open workspace that can be utilized. Since the phone is permanently assigned a user profile the visiting employee cannot sign into the phone for their use. Eliminate the need to designate "Hot-Desk" phones and enable this feature on all phones.
2 votes -
add HUD feature to apple iphone app.
currently HUD is unavailable on the iphone app, only androids. Nextiva and other cloud based systems have this feature available for iphone users.
18 votes -
RingCentral for MS Teams 2.0 Embedded Dialer: limit RingCentral communication to RingCentral users
RingCentral for MS Teams 2.0 Embedded Dialer: limit RingCentral communication to RingCentral users.(ware malcomb UID:63084070023)During a recent MS Teams Embedded dialer POC, it seems RingCentral communication was sent to non RingCentral users via MS Teams. (see attached image 1)
per prospect: "Our users continue to get unwanted alerts from RingCentral that some are reporting as phishing or scams. Perhaps it’s time for us to create a group to control the communication?"
RC SE installed MS Teams embedded for 6 users (see image 2)
Kibana research shows notification to potentially possibly 427 different users: https://kibana.int.ringcentral.com/s/default/goto/95c73d594999fbe5d7feed1e9abb81c
Scott Jiang What is the criteria…1 vote -
Updates to Quote feature for Replies
I'd love the "quote" feature to only include the first line of the message and link back to the original message to see the full content. The log gets pretty clogged up when a message is very long, and people keep quoting multiple quotes after the original message. It would be great if you had a "reply" feature in addition to "quote" (or instead of it) that allowed you to respond within a message in a conversation style, similar to Facebook. This would allow you to collapse messages with many responses and expand when needed. Active conversations with new replies…
1 vote -
User wants to have an API which allows him to make an outbound call to a certain number and recipient will hear a custom message
User wants to have an API which allows him to make an outbound call to a certain number and recipient will hear a custom message
1 vote -
Video Calls/Meeting for Microsoft Teams Integration
In really like the current integration with Teams and how it integrates with scheduling perfectly, but I was a bit disappointed to find out that you can't make a video call, only audio. Teams call quality is generally pretty bad and I was hoping to utilize the power of RingCentral.Also I think this would be a big selling point for you guys, if video meetings were possible through the Teams app, this would eliminate the need to have Zoom for this kind of use case.
1 vote
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