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1421 results found

  1. Integration with ManageEngine/ServiceDesk Plus

    RingCentral integration with ManageEngine/ServiceDesk Plus for robotics/automation

    3 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  2. RC widget to be able to warm transfer

    We use the RC widget inside of our programs, calls are answered via this widget, we are able to xfer a customer direct "cold" xfer, however; we are not able to "warm" xfer.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. App or Integration with Lead Docket and Filevine

    We currently use a lead software Lead Docket and Filevine is our case management software. It would be great if we can call from LD or FV and it be documented in the software for accountability.

    5 votes
    Under Review  ·  4 comments  ·  Integrations  ·  Admin →
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  4. Chrome Browser extension - separate click-to-dial and SMS toggles

    The request is for the click to dial/SMS toggle option to be separated into individual settings, giving the user to option to turn either of these on or off so that when the hover over a phone number only the call option is presented and not the SMS.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  5. Power Automate Integration

    Additional integration with Microsoft 365's Power Automate. I can envision small automatic scripts or larger applications leveraging the ability to send messages to individuals, groups, and teams via RC client or SMS. A PowerAutomate flow that monitors sales numbers in a database or Excel spreadsheet and generates a message to a team when they meet their numbers.Onboarding system that messages HR, IT, and a new hire's onboarding flow is in process and what state it is in.Maybe a flow that monitors events within the O365 ecosystem and texts or calls IT when some process errors out?There appear to be mechanisms…

    38 votes
    Under Review  ·  3 comments  ·  Integrations  ·  Admin →
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  6. API for Data feed for CQ data

    Request is for the ability to extract data from RC Call Quality to another system.

    1 vote
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  7. Add Contact to Ringcentral when added to CRM

    Currently, there is not a Zapier integration to add a contact to RingCentral. This would make it so much easier to add and updated contacts in Ring Central automatically.

    5 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  8. You guys should have a intergations with repairshopr

    This would intergrate our calling to go into ticket and also use to update text and call history

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  9. Elliot CRM integration

    Allow for in CRM soft phone, click to dial, sms or video call. https://bityl.co/692q

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  10. Integration for Voicemails to be added to CRM

    Setting up Zapier between our CRM and Ringcentral, I noticed it showed Voicemail: Available but not shown. I wonder if there would be a way to have the transcription to be available in order to write a note or log a call in our CRM with that text. We can log a missed call or that we have a voicemail but would love for it go ahead and put the transcription in the contact in our database. We use Followup Boss (a widely used CRM for real estate agents).

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  11. Better integrate with Microsoft FindTime

    We use FindTime a lot and when using RingCentral Video links with FindTime we run into a bunch of problems.I opened a ticket with support (12440948) and they suggested a feature request.They confirmed: I was not able to click the meeting invite to start the RCV meeting. I had to manually copy and paste the link into my Google Chrome Browser for it to work. What is also odd is that when I did that and put it into Chrome, it added a semi-colon which made the link invalid. Once I removed the semi-colon, it worked perfectly.

    6 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  12. Have text integration. We miss important texts that are only showing up in the app. We’re not able to see texts on the web application o...

    ...r on our cell phone via cell phone integration. Texts are only viewable on the app.. we miss important texts frequently 9 out of 10 times

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  13. Integration and/or App for SalesLoft

    SalesLoft has the ability to make calls from their website. It would be great to use RingCentral.

    6 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  14. RingCentral Sync with Salesforce Contacts

    I am requesting an option to sync RC with Salesforce so, that all of the contacts from Salesforce (Jungo) sync with RC automatically as added. To do this as an import periodically is timely but, if able to sync automatically just as you are able to call from RC via Jungo, it would only make sense that the contacts would automatically sync to RC app as well. Thank you Chris

    29 votes
    Under Review  ·  6 comments  ·  Integrations  ·  Admin →
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  15. Improve PagerDuty Integration By Including Incident Title in RC

    Currently, PagerDuty integration posts messages to RC that include only "Trigger Type", "Service", "Assigned To" and "Changed By". An incident identifier is also provided, but in our case is always "Incident: null"PagerDuty events contain a "Title" field which would be extremely useful if provided in RC. Right now, due to the limited information displayed, we have to go to PagerDuty to get details on every single event.Can the integration be updated to use the "title" or "description" in the display of the events?

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  16. Pass Caller ID (ANI) & Phone # Dialed (DNIS) data through CTI integration.

    Pass the Caller ID (ANI) & Phone # Dialed (DNIS) data through CTI integration.Specifically with Salesforce CTI integration & call logging, other RC data is passed into Salesforce task fields like call duration, call direction, call result & even a link to the call recording (if applicable). Currently, the Caller ID (ANI) is passed through to the Subject task field, but with other text included (i.e. “Inbound from +12223334444”). As with other RC data, the Caller ID (ANI) & Phone # Dialed (DNIS) should be passed to respective Salesforce task fields.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  17. Allow QoS Data to be pulled via API

    Customer would like to pull QoS details via API to go into same dashboard they created using call logs/analytics APIs.

    14 votes
    Under Review  ·  0 comments  ·  APIs  ·  Admin →
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  18. Integrate Rocket Matter

    Rocket Matter is a platform used by law firms to record time based on actions, invoice, attach documents. As the admin administrator, often I will get a request from an attorney regarding the length of a call.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  19. Allow Integration with Keap/Infusionsoft

    We would love to see a way for our RingCentral call/sms activity to be integrated with Infusionsoft. Specifically, if we can have the call logs be appended to infusionsoft contact notes, that'll be awesome!

    3 votes
    Under Review  ·  2 comments  ·  Integrations  ·  Admin →
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  20. Glip: Create task as Zapier action

    We can have messages post from Zapier but cannot get tasks to be created. It would be great to have a task generate automatically as a result of a form submission.

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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