1666 results found

1. Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.

   Issue:
   When users send SMS messages via the Dynamics integration, selected contact names revert to displaying only phone numbers after the message is sent. This occurs across all users and contradicts documented expected behavior.

   Requested Enhancement:
   Ensure Dynamics contact names persist across SMS conversations, conversation lists, and logged records for the full SMS lifecycle.

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2. Hubspot Voicemail Integration

   HubSpot integration with Ring Central should provide voicemail logging. All businesses want to know if their customer leaves a voicemail. The HubSpot native caller has this integration and the system natively supports recording voicemails, so there should be a means to do similar with the Ring Central integrations.

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   Future Consideration  ·  2 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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3. Automatic contact sync between RingCentral, BeeTexting and Google

   Ability to keep live(auto) syncing with ring central and beetexting contacts, using google contacts as default

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   2 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminByrne (Group PM, RingCentral) responded

   We are in fact looking into a contact synchronization solution for App Connect, but in truth, it is not likely to involve BeeTexting. Our solution is likely to sync contacts from your CRM into your RIngCentral address book.

4. RingOut

   Use Ringout for deskphones and other devices

   6 votes

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   Under Review  ·  2 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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5. HubSpot Inbox Feature

   Utilize RingCentral for HubSpot with the HubSpot inbox feature

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6. RingCentral for Salesforce - Call Transcription

   Requesting to add the option for Call Transcription for this particular RingEX integration:
   https://www.ringcentral.com/apps/salesforce

   The other option is to currently use the RingSense integration, but it is preferred to have the call transcription added to the package we currently have installed instead of opting for RingSense.

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   New  ·  0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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7. Additional SCIM Field Mappings

   Currently fields such as Role, Site, template are not available via the SCIM API for user provisioning. Being able to map these would add fluidity to the provisioning process and eliminate some double handling.

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   New  ·  0 comments  ·  APIs  ·  Delete…  ·  Admin →
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8. SMS Feature Integrated to Salesforce

   SMS Feature Integrated to Salesforce
   -> an option to have the sms feature and all its activities integrated and synced to Salesforce

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   New  ·  0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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9. WhatsApp Business X Ring Central

   Please integrate all direct numbers with WhatsApp business. Only the main number has access to WhatsApp business. All numbers on an account should have WhatsApp business access.

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10. Call forwarding in RingCentral for Outlook

    I’d like to suggest a new feature for the RingCentral integration with Microsoft Outlook. It would be incredibly helpful if users could manage their call forwarding settings directly within the Outlook interface.

    Right now, managing call forwarding requires switching back and forth between RingCentral and Outlook, which can disrupt workflow. If we could set up and adjust call forwarding settings right from Outlook, it would make the process much easier and more efficient.

    The idea is to have an intuitive interface for call forwarding settings within the RingCentral tab in Outlook, similar to what’s available in the RingCentral app. It would also be great if these settings were synchronized between both platforms to ensure everything is consistent.

    This feature would be a big time-saver and improve efficiency for many users who rely on both RingCentral and Outlook for their communications.

    I’d like to suggest a new feature for the RingCentral integration with Microsoft Outlook. It would be incredibly helpful if users could manage their call forwarding settings directly within the Outlook interface.

    Right now, managing call forwarding requires switching back and forth between RingCentral and Outlook, which can disrupt workflow. If we could set up and adjust call forwarding settings right from Outlook, it would make the process much easier and more efficient.

    The idea is to have an intuitive interface for call forwarding settings within the RingCentral tab in Outlook, similar to what’s available in the RingCentral app. It… more

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11. Ability to answer Google Verification Calls

    We have identified an issue where our system does not fully support call validation from Google. The problem occurs because Google begins playing the validation code before the call is actually answered. This happens due to the greeting that RingCentral plays before the app or phone starts ringing, leading to the code being provided before the call is picked up.

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12. RC App - Export Data Custom Date

    I can only export data up to 180 days from the RC App, I need to make it more than 180 days.

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13. Sync deskphone corporate directory with that of the Admin Portal's external shared contacts directory

    Due to area code, phones don't match numbers calling with numbers in the Corporate Directory. We have a corporate directory set up, but any entries there don't match the numbers that call us, and the names from the directory aren't displayed. I've done some testing with the local directory; I'm very sure this is because it sees the number with an area code as different from the same number without it (For example, it would see 01234 567890 and +441234 567890 as two different numbers and not match them) But attempting to edit the corporate directory with 0's instead of +44s results in an error, so we're a bit stuck at the moment.

    On the deskphone,
    Directory -> Local Directory -> All Contacts -> Add
    Entered my phone under "Richard Mobile" with the +44 area code.
    I attempted to ring it, and the number displayed was a 0, but it didn't display my name.
    I went back into the directory and changed it from +44 to 0
    If you attempt to ring it again, "Richard Mobile" will be displayed alongside my number.

    This means that, in theory, I could sort it by accessing each phone's web API and uploading a CSV I've made with 0s instead of area codes. I've tried this with one or two phones already, and it has sorted it.

    The issue with doing it this way is that if we have any changes to staff, such as new starters or leavers, I would have to manually access every phone to make the changes rather than simply editing the corporate directory one time. So it's very much a bandaid solution, and I'd prefer to have the corporate directory sorted and working, as that would make it much easier down the line.

    Due to area code, phones don't match numbers calling with numbers in the Corporate Directory. We have a corporate directory set up, but any entries there don't match the numbers that call us, and the names from the directory aren't displayed. I've done some testing with the local directory; I'm very sure this is because it sees the number with an area code as different from the same number without it (For example, it would see 01234 567890 and +441234 567890 as two different numbers and not match them) But attempting to edit the corporate directory with 0's instead of… more

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14. Provide features to personalize the default logging of a subject line.

    I would love to be able to personalize the default subject line logged for an SMS in Salesforce. Notably, if I could make it "SMS with <name>" or--even better--"SMS about <x>" from the first line in my notes or something of the like.

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15. Disconnect "MS Teams Connection" with API

    I would like the capability of toggling the "MS Teams Connection" off for users in MVP with the API. Currently this is not supported.

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    0 comments  ·  APIs  ·  Delete…  ·  Admin →
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16. No pop-up recommendation to send an invite to download and use RingCentral to Contacts that are non-RingCentral users

    When RingCentral App detects that a Contact is not using RingCentral App, the customer doesn't want any pop-up recommendation to send an invite to the Contact to download and use RingCentral.

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    1 comment  ·  Developer Console  ·  Delete…  ·  Admin →
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17. RingCentral Webinar for HubSpot

    It would be great if we had an option to use RingCentral Central for Hubspot, just like with Salesforce. https://www.ringcentral.com/apps/office-at-hand/ringcentral-webinar-for-salesforce

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    0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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18. Bring back RingCentral Voicemail that works with Teams

    RingCentral voicemail used to work the Microsoft Teams direct routing. It recently stopped to do so with no warning. This has strained the ease of using RingCentral calling queues with Microsoft Teams. Please bring back the ability to pick and choose between RingCentral voicemail and Teams voicemail.

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    0 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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19. Messaging interconnection between MS teams and MVP

    We are getting more request for combined environment with customers with MS Teams and MVP/RC Apps and they want to be able to message cross platform

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    Under Review  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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20. Call forwarding in RingCentral for Chrome plugin

    Add to the RingCentral for Google Chrome plugin the ability for end users to configure call forwarding: call forward no answer (Same configuration available on RC App, Settings > Phone > Inbound calls > Call Forwarding).

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    Under Review  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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