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1452 results found

  1. Integration and/or App for SalesLoft

    SalesLoft has the ability to make calls from their website. It would be great to use RingCentral.

    6 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  2. Better integrate with Microsoft FindTime

    We use FindTime a lot and when using RingCentral Video links with FindTime we run into a bunch of problems.I opened a ticket with support (12440948) and they suggested a feature request.They confirmed: I was not able to click the meeting invite to start the RCV meeting. I had to manually copy and paste the link into my Google Chrome Browser for it to work. What is also odd is that when I did that and put it into Chrome, it added a semi-colon which made the link invalid. Once I removed the semi-colon, it worked perfectly.

    6 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  3. Salesforce Plugin - Improved error handling messages would help users to better understand what has gone wrong

    When users receive an error with RC component in Salesforce this is a very generic display message; it would help if this could display the actual salesforce error message rather than "Sorry, we’ve failed to log your call. Please try again later’"

    6 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  4. QR Code authenticator app

    In the past few years the security community has stated that two-factor-autentication via SMS and phone call, are no longer secure and can easily be intercepted. Scanning a QR Code and usin a rotating 6 digit code that changes every 30 seconds should have been added 5-10 years ago and without it, companies aren't compliant with some security rules.

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Auto Replies, Scheduled text messages and Templates

    We have been paying another company ZipWhip to handle texts for us because RingCentral doesn't do Auto Replies (vacation, message received will reply soon etc). We also use scheduled reminder texts and Ring doesn't do that either. Lastly, templates. I don't see a place to save templates to reply with. It sure would be nice if we didn't have to pay two companies instead of one to handle texting and voice calls since we only get a couple of calls a day, but probably 30 text messages. ZipWhip is going out of business at the end of 2022 and you…

    6 votes
    0 comments  ·  Other  ·  Admin →
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    Implemented  ·  AdminByrne (Group PM, RingCentral) responded

    Since this idea was posted, I believe we have implemented much of what is being asked for:

    • Workflow Builder can help with SMS auto-replies
    • Workflow Builder will soon support scheduled workflows
    • SMS templates have been shipped and are now available

  6. Add an AgencyZoom integration

    add agencyzoom as an integrated app.

    6 votes
    2 comments  ·  Integrations: Other  ·  Admin →
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  7. We need a custom fillable Fax cover page to be added right onto ring central.

    We need to have quick easy access to a custom, FILLABLE, fax cover page. We send out faxes all day and each fax is different. We need to be able to fill in the cover page right on ring central. I spoke with one of your technicians and he said if we wanted a fillable fax cover page than we can add it as a word document. That does not work for us as we do not have word access. We need to be able to click on our own fax cover page and be able to add in the…

    6 votes
    Under Review  ·  3 comments  ·  Other  ·  Admin →
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  8. Get pickup members of a call queue via API

    If you attempt to de-queue a call off of a call queue, and the person doing so is not a pickup member of the queue, then the platform will return a 403 error (which is by design). However, this is an error state easily avoided if developers has a way to determine whether someone is a pickup member of a queue. Therefore, we need an API we could query for this information.

    6 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  9. Realtime dashboard IVR widget

    For the IVR widget we can see live calls being in the dashboard but we can not click into the IVR to see the UII and the routing it takes. I think it would be beneficial to see the routing of a call in the IVR widget like how you can see on the other widgets. This way we can see if a call comes in where the call routed to and see where the calls get stuck at and possibly add in at which node.

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. Integrate Ringcentral Tasks into Google Calendar for google workspace

    You should be able to create a task in a ringcentral team and have it appear in the google calendar. For example, if there is a team called "daily tasks" it would create a "daily tasks" google calendar and any tasks assigned through ringcentral in that team would also appear in google. Or if there is already a calendar created in google, be able to connect it to a new or existing ringcentral team.

    6 votes
    Under Review  ·  2 comments  ·  Integrations: Other  ·  Admin →
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  11. Elevate Your Offering with RingCentral + Calendly Integration

    Dear RingCentral Team,In today's evolving landscape, seamless integration is key. RingCentral's current lack of API connectivity with Calendly and other popular applications hinders our ability to cater to clients who favor streamlined scheduling.We are currently employing a marketing strategy that relies on Calendly to schedule meetings. It presents a challenging situation when promoting UCaaS to prospects while relying on a competitor for video conferencing meetings scheduled through Calendy. Due to RingCentral's lack of an API for Calendly integration, we've had to resort to using Zoom or MS Teams. This incongruence raises the question of how we can expect potential customers…

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Have 2 options for voice message, One for daily use, and 2nd to change to holiday, out of office etc.

    It is rather a pain having to change the voice mail message when out of the office and then have to change it back to the daily message when returning to the office. It would be great to have the option to have 2 message recordings, one for daily message and one for when out of office and just simply and quickly change the message back to the daily recording. The default recording in the app is not usable as it does not meet the requirements that our management wants in our messages. Would be great if we could change…

    6 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  13. Option to turn off Citrix Optimization by Default

    Option to turn off Citrix Optimization by Default

    6 votes
    Under Review  ·  0 comments  ·  Accessibility  ·  Admin →
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  14. Full plugin capabilities of RingCentral Teams' embedded dialer app inside of the VDI (Azure VDI) session.

    RingCentral dialing features are not available to the users from within TEAMS and will not move past the SIGN IN display
    Software Engineer from MS Teams confirmed that the plugin does not support multiple sessions or the full functionality is not yet supported in VDI

    6 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  15. MS Teams Embedded App Contact list

    It would be great if we had the ability to select between which contacts to be displayed in the embedded app (RingCentral contacts/Partner brands or Microsoft Teams contacts).

    Some users prefer RingCentral/Partner brands Contacts to appear on MS Teams Embedded App or the other way around.

    6 votes
    1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
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  16. Only Offer Teams Plugin Download After Unable to Detect Plugin

    Users who click the "Open plugin" button are redirected to a website (https://teams.ringcentral.com/assets/tab/rc/_beta/plugin-download.html?locale=en-US#/) where the most predominant button is the "download" button. The website should instead try to detect and launch the plugin, and if it is not detected, then offer to download and install the plugin.Citrix already does this with Citrix Reciever, so there's no reason that RingCentral couldn't adopt this.Alternatively, RingCentral could make the "Launch" button the predominant button and make the "Download" button smaller.The EXE installer should detect the presence of the MSI and not allow installation to continue. Right now, if the MSI version…

    6 votes
    0 comments  ·  Integrations: Other  ·  Admin →
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  17. RingOut

    Use Ringout for deskphones and other devices

    5 votes
    Under Review  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
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  18. HubSpot Inbox Feature

    Utilize RingCentral for HubSpot with the HubSpot inbox feature

    5 votes
    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
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  19. RingCX HubSpot Extension Ability to send SMS

    While using the RingCX HubSpot extenstion you should be able to send SMS by hovering over the contact records phone number just like you can with the EX extension. You should also be able to send SMS through the workflows with the CX extension. It is inefficient to have agents go back and forth between EX and CX so they they can do SMS.

    5 votes
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  20. Integration with Smart Funnels Pro

    Add Smartfunnelspro to your approved apps: https://smartfunnelspro.com/

    5 votes
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
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