1666 results found
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RingCentral for Hubspot (Chrome extension): Transfer live call to RingCentral Co-worker (warm, blind, to VM)
Transfer live call to RingCentral Co-worker (warm, blind, to VM)
7 votesSo this is a little tricky to answer. The idea is specifically for our Hubspot Chrome extension, which we are in the long process of retiring. But it has been replaced by a much more modern and all together better integration: our new Hubspot native integration. This new integration does support call transfers.
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Need to remove "Share Code Snippet" in Glip when file sharing is disabled
For security reasons, the customer SFIL MUST disable file sharing in Glip to avoid propagation of viruses.When disabling file sharing in Glip Admin, users can still exchange Code Snippet.Customer demonstrated that they were able to share EICAR virus using this feature.They consider this as a security threat and want to disable that capability of sharing code snippet when file sharing is disabled.
7 votes -
To removed Debt relief offers from Prohibited campaigns
To removed Debt relief offers from Prohibited campaigns
7 votes -
Can Ringcentral integrate a process where the system will also be able to send email notification from the IVR when the call is missed e...
...ven if the customer doesn't connect to an extension?. Apparently the system will only send an email notification once the call is missed from an actual extension, but we want the system to be able to send email notification when missed from the IVR itself. Alot of our customers don't have the patience so they hang up immediately without connecting to an extension. We want to be able to get these missed call notification sent to the email so we can call them back. Thanks
7 votes -
Permit Retroactive Archiving of Data in the Archiver
I assumed the Archiver would permit me to save the past 90 days of data residing in RingCentral. This does not appear to be the case, though. The Archiver only allows me to save data going forward. So I must watch helplessly as my last 90 days of SMS messages disappear. I can save a lifetime of SMS/MMMS in my cell phone for no additional cost. I have to pay RingCentral extra to save the same type of data in THIRD PARTY CLOUD STORAGE.When I originally signed up for RingCentral, I had no idea of the minimal data retention limitations.…
7 votes -
Auto-login to RingCentral every time we are logged into Saleforce
When I log into Salesforce, I need to re-login into Ring Central. Need to auto log into Ring Central every time we are logged into Saleforce
7 votes -
MS Teams integration cannot search keywords in SMS & phone directory excludes phone numbers
As of 6/14/22, my entire company has abandoned the MS Teams and RingCentral integration for the Ring Central Desktop App because (1) we cannot search for keywords in SMS messages in the integration and (2) the phone directory only displays active RC members and excludes personal contact phone numbers or any contacts other than Ring Central members. Its frustrating for my users to have to go back and forth between the RC Desktop App and the MS Teams integration to do searches, when the point of an integration is to have everything centralized in one place. I called support and…
7 votes -
Add the option to use SFDC mobile to call in Ringcentral
There is a quick action in the mobile app to call with Ringcentral. It doesn't work. The call should be logged to SFDC after the call complete, with the same functionality as the desktop browser version.
7 votes -
Generate a report that shows received and missed calls while the user is on a live call.
Have the system generate a report that shows received and missed calls while the user is on a live call.
7 votes -
RingCentral for Salesforce: Auto Log Notes - enabled by System Admin
Auto log calls' is able to be enabled at a system level by the admin. We have found that 'Auto log notes' is also a very useful feature. However, users must be aware/activate this themselves. If possible, providing the same admin level control over 'Auto log notes' as 'Auto log calls' (i.e. enable/disable for everyone by default) would be helpful
7 votes -
Automatic Task creation on Salesforce from incoming calls
Requesting to have a feature for both salesforce and Ringcentral to have an Automatic Task Creation per every call that comes into their system and company.
7 votes -
Warm Transfer for RingCentral for Microsoft 365 Integration
Without warm transfer, the integration is useless for our company. We need to ability to call our coworkers before sending calls over.
7 votes -
Archiver - 30 Day Search Limit
Archiver has come out of beta and a new 30 day search limit has been applied. I now cannot determain quickly how many recordings are in my recording solution (prior was no limit)I cannot do a single SAR searches via the archiver tool, It has to be done in batches. 2 telephone numbers over 1 year means 24 unique searches and a lot of wasted time.:/
7 votes -
Zoom Integration
It would be great that RingCentral had some sort of integration with Zoom and other similar companies like zoom. So that we could provide a link or meeting code to people that use Zoom. Not everyone wants to join using RingCentral or have had issues with it in the past, so they are reluctant to get on a call or video call unless they use their platform. Having an option to provide them a link so they can connect to a RC call via Zoom would be great. This integration would be good for the app, RC video and RC…
7 votes -
Desktop to Handset
We need to be able to dial on the desktop app or click "return call" and then pick up the phone and it be ringing. In general you desktop app and physical phone need to work seamlessly. Currently its about as broken as something can be.
7 votes -
Send Read Receipts
Send Read Receipts
7 votes -
7 votes
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Screen Pop Question for Dynamics integration
We have implemented the integration between RingCentral and Dynamics 365, and it is working. Our user base has asked us if we can change the screen pop to open in a new tab, as if they are working on in a Dynamics screen and they receive an incoming call the screen pop in the current tab overrides what they are currently working on and they are losing work.I cannot see a setting that request the pop open in a new tab, are we able to do this, and if so can you point me in the direction of the setting…
7 votes -
Add an attachment (files, images, etc.) using HVSMS
To be able to add attachments like files or images using the High Volume SMS.
7 votes -
Log RingCentral videos/meetings to my CRM
A common customer request is to enable the tracking and memorialization of video meetings in their CRM. This capabiity would monitor past meetings, and upload a recording if it exists, a transcript if it exists, and record all other meta data in the CRM about the meeting - automatically associating it with the right contact.
6 votes
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