1282 results found

1. Call forwarding in RingCentral for Outlook

   I’d like to suggest a new feature for the RingCentral integration with Microsoft Outlook. It would be incredibly helpful if users could manage their call forwarding settings directly within the Outlook interface.

   Right now, managing call forwarding requires switching back and forth between RingCentral and Outlook, which can disrupt workflow. If we could set up and adjust call forwarding settings right from Outlook, it would make the process much easier and more efficient.

   The idea is to have an intuitive interface for call forwarding settings within the RingCentral tab in Outlook, similar to what’s available in the RingCentral app. It would also be great if these settings were synchronized between both platforms to ensure everything is consistent.

   This feature would be a big time-saver and improve efficiency for many users who rely on both RingCentral and Outlook for their communications.

   I’d like to suggest a new feature for the RingCentral integration with Microsoft Outlook. It would be incredibly helpful if users could manage their call forwarding settings directly within the Outlook interface.

   Right now, managing call forwarding requires switching back and forth between RingCentral and Outlook, which can disrupt workflow. If we could set up and adjust call forwarding settings right from Outlook, it would make the process much easier and more efficient.

   The idea is to have an intuitive interface for call forwarding settings within the RingCentral tab in Outlook, similar to what’s available in the RingCentral app. It… more

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2. RC App - Export Data Custom Date

   I can only export data up to 180 days from the RC App, I need to make it more than 180 days.

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3. caller id info in the call queue pick up member is not showing

   caller id info in the call queue pick up member is not showing

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4. Screenpop on a New browser window or tab | RC for Salesforce

   Currently, the screen pop settings in RingCentral for Salesforce in lightning mode has the same behavior (Existing browser window).

   It would be great if had an option for 'New browser window or tab' to work on Lightning mode.

   This way, the screen pop will appear on a new window or tab whenever there's an incoming call.

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5. super admin can get access to the voicemail of her user's extension member.

   super admin can get access to the voicemail of her user's extension member.

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6. Create a single task for queue calls | RingCentral for Salesforce

   Currently, Salesforce creates multiple tasks if the call is from a call queue. It would be great if we had the option to filter those calls and only create a task for the answered calls. This way, it will be easier to understand the created tasks.

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7. RingCentral for Hubspot call log in Notes

   The customer wanted to save the call logs in Notes in Hubspot.

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8. Sync RC contacts to Hubspot contacs

   The customer wants to sync the RingCentral app contacts to Hubspot contacts

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9. Need a click to dial feature for the RC for Google Chrome Extension

   The request is for a click to dial feature for the RC for Google Chrome extension.

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10. Messaging interconnection between MS teams and MVP

    We are getting more request for combined environment with customers with MS Teams and MVP/RC Apps and they want to be able to message cross platform

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11. Teams dial pad integration (Non Direct routing)

    Ability to have a dial pad within Teams without the use of Direct routing and Phone system/E5 license.

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12. Call forwarding in RingCentral for Chrome plugin

    Add to the RingCentral for Google Chrome plugin the ability for end users to configure call forwarding: call forward no answer (Same configuration available on RC App, Settings > Phone > Inbound calls > Call Forwarding).

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13. MS Teams embedded app to include chat and video

    Some customers would like to use MS Teams RC embedded app within teams but continue to be able to utilize RC chat and video.

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14. Teams 2.0 dialler option for CRM integrations

    Ability to use the Teams 2.0 dialler with any of the Chrome extension based integrations for CRM's

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15. Salesforce: Make calls using Teams Embedded App
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16. RingCentral for Salesforce: Ability to Customize RingCentral's CTI Session Timeout Setting

    The request is to change the setting from 7 days to Custom.

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17. MS Teams analytics not available

    The Analytics Reports tab is not available on the new MS Teams. The new update does not include the Analytics Tab

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18. Permit Retroactive Archiving of Data in the Archiver

    I assumed the Archiver would permit me to save the past 90 days of data residing in RingCentral. This does not appear to be the case, though. The Archiver only allows me to save data going forward. So I must watch helplessly as my last 90 days of SMS messages disappear. I can save a lifetime of SMS/MMMS in my cell phone for no additional cost. I have to pay RingCentral extra to save the same type of data in THIRD PARTY CLOUD STORAGE.When I originally signed up for RingCentral, I had no idea of the minimal data retention limitations. Had I known, I probably would have retained a more robust VOIP provider.

    I assumed the Archiver would permit me to save the past 90 days of data residing in RingCentral. This does not appear to be the case, though. The Archiver only allows me to save data going forward. So I must watch helplessly as my last 90 days of SMS messages disappear. I can save a lifetime of SMS/MMMS in my cell phone for no additional cost. I have to pay RingCentral extra to save the same type of data in THIRD PARTY CLOUD STORAGE.When I originally signed up for RingCentral, I had no idea of the minimal data retention limitations.… more

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19. Auto Text from IVR menu

    I would love to have a feature where a customer of mine can call the main menu and receive an info text from our number. Example: "Thank you for calling Company, please press 2 to receive a text message with a link to our information booklet."

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20. Auto log into Ring Central every time we are logged into Saleforce

    When I log into Salesforce, I need to re-login into Ring Central. Need to auto log into Ring Central every time we are logged into Saleforce

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