1808 results found
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Open the contact in outlook
Partner want to know if we have a feature when someone calls in and the caller ID is saved in outlook he can tap the number and let the number get pulled up in outlook
2 votes -
Project management and time tracker
Project management- better functionality to track users tasks and workflows - look at Monday.com clickup or Trello as examples Need a time tracking feature to manage tasks of staff
2 votes -
Fax with disclaimer
Attach disclaimer in sending fax
2 votes -
To be able to receive forwarded calls from another user in MS Teams.
To be able to receive forwarded calls from another user in MS Teams.
2 votes -
SSO duplicate email
bility to received the duplicate email file on the other super admin on the account and not just on the main super admin
2 votes -
RingCentral App Live File Editor
When you share a file in RingCentral applications, the link or file will also update without reposting the same link or file. Please check the first 5 minutes of this youtube link :
2 votes -
Allow for Company name to be displayed on SMS
When sending out SMS display company name instead of just phone number.
2 votes -
RC for Salesforce - Auto Log Calls
if there is a caller can they create a new contact/automatic lead or call log? we would like each call to create task / logs even if the User is not logged into CTI
2 votes -
Edit RingCentral Custom Fields in SF
We do not use all the Custom Objects that are installed with the managed package, so the Custom Objects are taking up valuable resources. It would great if the we have the option to delete/remove the Custom Objects that are not needed, especially Custom Objects for Activities.
2 votes -
Salesforce Flow Builder
Option to create a salesforce flow to send a text using Ring Central.
2 votes -
RC for Zendesk - Customizable Ticket Creation Feature
Allow user to customize or auto-assign to the agent who took the call on Zendesk
2 votes -
Group text capability in Dynamics 365
In the RingCentral Dynamics 365 integration, we can only send SMS messages to contacts. If you add more than one destination phone number, the system sends the message as individual SMS'. Instead, we would like a group message to be created. This is possible in the RC mobile and desktop apps.
2 votes -
RC for Teams installer
Hello,
I'm trying to install the RingCentral for Teams Desktop Plugin for about 80 users (I'm a RingCentral Partner). I see that there's an EXE and an MSI for IT, but the MSI says "Non Auto Update." Can I deploy the EXE Silently since that auto-updates? If so, how?Or can I add a switch to the MSI to allow it to auto-update?
2 votes -
Ringsense and salesforce sync
The ability to sync "all" interactions with a salesforce contract record whether the call was taken from the mobile, desktop or originated through Salesforce.
2 votes -
Archiver
Ability to archive the previous recording prior to connecting the archiver
2 votes -
Kipu CRM Integration
We need a way to merge our RingCentral interactions and AI call transcriptions into our Kipu CRM system. We need to be able to log vital call metrics and information with our prospective, current, and prior clients within Kipu. At the moment there is no way to get these two platforms working together.
2 votes -
Add, remove, or cancel services without needing to talk to Retention
Customers should be able to add, remove, or cancel service completely without needing to call "Retention". I understand that security is a concern but if you are validating admins that login then allow them to make changes without having to jump through hoops or dark patterns to make changes.
2 votes -
RC for Salesforce - Call Disposition for Sales Engagement
Ability to bypass the manually selecting call disposition in Salesforce call logs to trigger the cadence in Sales Engagement
2 votes -
RC for Salesforce - Missed Calls Reports and Case Creation
Would like to be able to create a case automatically for Missed Calls and there should be a report of Missed call for all Users using RC for Salesforce
2 votes -
RC for Salesforce - Auto-logs for old/past SMS
Ability to auto-log the past SMS and add on the Task / Activity
2 votes
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