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1424 results found

  1. Outbound Caller ID Switch Options on RingCentral for Microsoft Teams

    If a user has numbers for multiple states and/or countries, it would make it easier if on the dial pad, the caller id number selected will have a drop-down option so that other numbers can be selected. The main RingCentral App has it. The other integrations should have it as well.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  2. Ability to add additional two Microsoft or Google Accounts to RingCentral App contacts.

    With so many new regulatory requirements, many companies are no longer allowing personal contacts to be stored on corporate systems or email servers. Currently, I can add a Microsoft account and a Google account but not two Microsoft or google accounts. I would like to see the feature to add additional account and have the ability see them separately under All contacts.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  3. Integration with Dynamics Business Central as a CRM tool

    Add calls and notes to customer activity log based on the phone number dialed or received from in ring central while the business central app is open. Also see all users call logs and permitted recordings against a particular customer card in BC.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  4. Integrate RC with BPSoftware.net (Best Practice - Medical Patient CRM system)

    present caller ID into the BPSoftware to retrieve the patient record, based upon caller ID.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  5. Connect with Hawksoft

    When a caller calls, automatically pull up the caller data in hawksoft, similar to how the salesforce works.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  6. Develop a dialer feature or integrate with phoneburner

    If its on your platform that would be great. If not integrate with phone burner please

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  7. Allow RingCentral dialer and the Outlook Plugin to call number with "/" symbol

    calls to number with "/" symbol not going through>can not delete the character because we use the outlook plugin to dial a number from a signature without editing it. Because of an old standard the "/" is still used to separate the area code from the phone number in Germany

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  8. Bloomerang CRM integration

    We are swtiching to Bloomerang for our CRM company. I asked someone on chat and they told me that Bloomerang is not supported with RingCentral. Any change they might get connected?Bloomerang: https://bloomerang.co/

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  9. Transfer/Forward call (pre-call control) to multiple folks simultaneously

    I'm building out some complex call routing. Listening to telephony events, and using the Telephony Call Control API, I have the ability to transfer a call to a specific user after doing a quick lookup on our CRM.In the event of no phone number in our CRM, we want to route the call to different groups of individuals. It's not the same group of individuals every time, it will fluctuate based on availability and last call taken. So any sort of custom call handling logic that RingCentral provides, won't suffice.The Telephony API, allows me to forward to a single extension.…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. Take Microsoft Teams Location for 911 calls on your direct routing solution

    If you decide to use Microsoft Teams interface with Direct routing , 911 nomadic no longer works. But Teams can pass the data to Ring Central or other direct routing connection in case of 911 call. Without it Teams as a client is useless and shouldn't be sold.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  11. I want to create JWT auth tokens via a user interface

    I do not want to use password auth. I want to issue an "API Key" to an app instead.

    2 votes
    0 comments  ·  Other  ·  Admin →
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  12. Make Ring Central available as a printer option in control panel

    this would make fax usage universally easier for all .

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  13. Allow users to upload a custom fax page for the RingCentral App

    2 votes
    0 comments  ·  Other  ·  Admin →
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  14. Thryv Integration

    It's a small business platform i believe will be a good asset to merge with ringcentral for better business use compatibility.

    2 votes
    Future Consideration  ·  4 comments  ·  Integrations: Other  ·  Admin →
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  15. Add additional Admin roles to Bridge OC

    I am a Call Center Manager who was given Manager Admin access in Ring Central but that access role does not feed into the Bridge Operator Console program thus rendering me incapable of listening to calls or managing who is and who is not receiving calls at any moment in time. The program requires that I be assigned Super Admin Role but in a multi level company typically Super User access is limited to only certain executive or IT types roles/functions. This renders someone as myself with very limited access in the Bridge and doesn't allow them the ability to…

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  16. Integrate heytaco!

    Heytaco is a sweet app to reward teammates with tacos and create a fun competition. It would be a great integration for RingCentral Glip!

    2 votes
    Future Consideration  ·  2 comments  ·  Integrations: Other  ·  Admin →
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  17. Call logs to be automatically entered into Case objects as well as Lead/Contact/Account in Dynamics 365 integration

    We are using the Dynamics 365 integration and the auto-log feature for putting notes directly into a lead/account/contact is great for saving time for our sales team. However our Customer Service team do not have the same luxury as they are using Cases (not lead/account/contact). We would therefore like the call log feature integration to also support the case object

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  18. ACO HUD to show transferred call

    Hi, this idea came from one of my clients:For the HUD to show the inbound caller even when transferred to another extension."The HUD provides an overview of what other users in the organisation are currently doing. In the situation where I might transfer an inbound call to one of my users, to everyone else in the organisation, that user appears to be in an active call with me when they are not. That’s a weird design concept with no value to our organisation. We check the HUD to see if a user is on the phone and with whom. It’s…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. disable Provisioning related email alerts sent to users

    We are planning to FULLY turn on AD/azure Provisioning for Ring Central
    Every time I test with Provision on demand an email alert is sent to the user.
    I don’t think it should be triggered at all, should be just added to a daily report Admins can view
    daily report of all Provision related changes

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  20. Add Answer feature to RingCentral for Salesforce softphone

    Add a feature that allows users to answer incoming calls when they are using the RingCentral for Salesforce softphone.Users should be able to answer, hold, and hang up incoming calls, as well as see caller ID and relates records in SalesForce.[added detail:] This should be available in both Lightning and Classic Salesforce.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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