1620 results found
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Hubspot extension to work outside of Chrome extension
It would be best for Hubspot extension to work outside of Chrome extension
2 votes -
2 votes
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RingSense
Have RingSense integrate with Agency Zoom or with Zapier to send to Agency Zoom.
2 votes -
RC for Zendesk - On Call Notification
We are using RingCentral along with Zendesk for our support helpdesk. We would like to know if there is a way to use RingCentral for notifications for all tickets raised in Zendesk afterhours to our on-call staff. Note, this would apply to email and portal raised tickets and not only to calls through RC.
On-call will have a dedicated extension. Is there a way for us to automate a call to a certain extension when new tickets come into Zendesk? If not but there are any similar notification options possible, please let me know.2 votes -
Active Directory (SCIM) - Option to assign phone numbers based on the user's location
Active Directory (SCIM) - Option to assign phone numbers based on the user's location
2 votes -
barging in mobile EA app
When trying the same feature on MS Teams in iOS - you cannot barge. If you try to dial *82 + Extension instead of barging into a call, a regular extension to extension phone call is made to the person whom you were trying to barge.
It would be great if this feature is available in mobile EA app (iOS and Android)
2 votes -
RingCentral for Salesforce ability to track activity
Ability to track activities for emails via RC for SF
2 votes -
Address RIngCentral for Google
Make the user's addresses visible in RingCentral for Google please. Only the User's name and phone number showing
2 votes -
Single Sign on Option - for Google
The three button options to sign in that are now displayed on the login page are the Single Sing-on button, the Apple button, and the Google button.
The customer wants the view that was previously displayed to them, which was a sign-in page with just the Google button.
2 votes -
RC for Hubspot - Multiple Contacts
Need to add multiple RC numbers to one Hubspot contact for the SMS activity to select and not add manually per contact
2 votes -
Archiver for Call Queue Management Extension
Need to setup the archiver for the call queue extension that is created by CQ Management.
2 votes -
Hubspot workflow
Sync the SMS workflow of Hubspot into Hubspot itself; Rc for Hubspot ; RC app.
2 votes@Altaf - this is potentially a great idea, but there is not enough information for us here to know precisely what you mean. Can you help flesh this out with more detail?
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Service status notifications
Add Archiver on the service status notifications
2 votes -
Presence sync - Ability to sync for specific users only
Cx just wants to sync all the presence on all platforms
But the thing is the option on the RC admin portal is to sync to all users or not sync at all
He wants to sync for just a specific user.2 votes -
MS Teams in a meeting status
The RingCentral presence does sync to MS Teams, but the MS Teams presence does not sync to RingCentral. I have been in MS Teams Meetings before which auto set my MS Teams presence to busy and forgot to turn off Accept Queue Calls. During my meeting, I will receive an incoming call from RingCentral. Only if I specifically turn off Accept Queue Calls will I not receive a call
Hoping that eventhugh I did not disable or off accept call queue calls my status will still read as not available since I am on meeting on MS Teams.
2 votes -
Autotask ticketing system that they used and it is not available in RingSense For Sales
Looking to integrate with RingSense For Sales
2 votes -
RingCentral Automator (Having option to reply their details ( name , date of birth , reason for calling )
Everytime someone is on hold we want the customer to receive an automated
message where they can reply their details ( name , date of birth , reason for calling )2 votes -
Analytics Reports as a Group (RingCentral for Salesforce)
Currently, the Analytics Reports works by assigning 'Roles' (hierarchy)
Ex. Users with Brisbane Students roles report to users under Brisbane Advisors roles. The Brisbane Advisors will see the reports of Brisbane Students. However, Brisbane Students will not be able see the other users with the same role on the reports.
It will be great if we have the option in Analytics Reports in RC for Salesforce to create a group under the same role and they will be able to see other users with the same role on the reports.
2 votes -
2 votes
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RC for Salesforce - Auto Dialer
Users should have an auto dialer option in their RC for Salesforce so the system will call the next contacts in Lead
2 votes
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