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1444 results found

  1. Need to be able to see the company numbers label next to the phone numbers on the dial pad dropdown list over Salesforce integration

    Need to be able to see the company numbers label next to the phone numbers on the dial pad dropdown list over Salesforce integration

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  2. Sync Contact Directories between CISCO 525G IP Phone and Office 365

    sync Contact Directories between CISCO 525G IP Phone and Office 365

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  3. Pipedrive CRM and RCV integration

    I would like to use RingCentral Video through my Pipedrive CRM. They integrate with Teams and Zoom.

    2 votes
    Under Review  ·  2 comments  ·  Integrations  ·  Admin →
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  4. Client would like visibility in SF to Closed FRAUD cases

    Customer would like to be able to see closed cases that were opened as whitelisting cases in SalesForce and moved to fraud investigation. Currently, per Yuliya Pierce, these cases are not cases they display to clients. Customer would like to be able to view after these cases are closed.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  5. Dial from Teams

    I sometimes need to make calls from the car so I'll have my team send me phone numbers via Microsoft Teams. It would be incredible if I could simply click on the phone number and have it dial for me.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  6. Deleting texts via the RC outlook addon

    When using the RC outlook plugin and receiving texts (messages) it is not possible to delete the texts via the RC outlook addon. Although, opening the RC phone app and deleting the texts (messages) works… but only sort of. After deleting the texts (messages) in the RC Phone app and then reopening outlook, The RC outlook addon shows blank texts (messages) by “anonymous” so, although the texts (messages) are deleted from the RC outlook addon it is still taking up space and does not look professional for an app and or an apps outlook addon.So, The idea is somewhat simple…

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  7. Please add Parlance speech attendant to RC Office

    We should offer a SIP integration to Parlance as a bill on behalf of service. https://www.parlancecorp.com/parlance-is-a-nuance-speechattendant-replacement/

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  8. ConnectWise integration

    phone integration with CRM

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  9. Allow SCIM user extension creation without using a digital license

    Would like the ability to provision users without digital license. Many users don't need a digital license until later on after onboarding, and the assignment of phone number/desk phone is a manual process so the user receives a phone number specific to their office location. Currently new users will provision until all unassigned digital licenses are used up, then fail with "License limit has been reached". Only work around is to manually create the user extension with their email so that SCIM will auto update their user attributes.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. Add Gorgias CRM as an app

    We love Gorgias and so do many other companies. They have a great API and a connect to many services. I think you'd make a great couple ;)

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  11. Have the possibility to integrate RingCentral with a new recruitment software: "iCIMS".

    One of our customers with an MRR of 12,229.86 USD would like to have the possibility to integrate RingCentral with a new recruitment software: "iCIMS".

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. In Ringcentral for Salesforce app, allow send/ rec of files through SMS.

    The sending and receiving of files though messaging already exists in the desktop and phone ringcentral applications. In order to prevent my team from bouncing between apps, please enable this feature in the salesforce integrated app. Thank you!

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  13. Expose barging, monitoring, and coaching functionality via API

    We have a system that shows some managers what their employees are currently doing. Part of that is showing the current phone state so the manager knows if now is a good time to listen in or help out.But there's no way to give the managers an easy way to hop on that call, instead, they have to dial special star codes (80,81,*82) and then the user's extension. It's not a great experience.Ideally, it'd be nice if there were API endpoints for interacting with those specific features but an acceptable workaround could be making it work if we…

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  14. Extend the number of characters/email address that can be added on the email field under notification settings.

    Customer would like to extend number of characters that can be input on the email field on the notification settings. (Current max is 250)

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Insert button feature on Salesforce

    We will appreciate it if you can add a button to ringcentral app in the salesforce.

    2 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  16. Allow SETTINGS Options to DELETE/DEACTIVATE User Account!

    Please READ carefully as the issue is not what you might think, nor simple. Currently there’s a Developer GLITCH in RC App where if a User creates an account using "company email" not through the Admin Portal, NO ONE including Admin and the User can Delete this Account once it’s created. Each time I call Support and Log a Ticket, I’m given this Self Help Link; however, this DOES NOT work because it’s NOT the same issue because as stated above, Company Contacts/Users were not added via the Admin Portal. It’s a major glitch that needs to be fixed.My suggestions…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. Salesforce Integration Screen Pop Override

    It would be great if we could default a specific Salesforce object to be set as the screen pop source. For example, even if multiple Contacts are found to match the inbound phone number but only one Account matches, the integration would pop to the Account record instead of the search results page. This would only work if a single Account was found to match, but we've found that leaving our call dispositions on the Account record itself is more helpful for our team, so we'd love to have that defaulted as the primary source to relate to the calls,…

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  18. SMS short messages

    We can not recieve any SMS messages from the bank or my Amazon verification code.Please add the service to your amazing app.

    2 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  19. conference call for hubspot

    Having a conference option in chrome extension of hubspot for ringcentral

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  20. Sync MS teams Call logs to RC call logs

    Requesting feature to sync MS teams Call logs to RC call logs , so that whatever settings has beens set to MS teams will also tell the Call logs from RC call logs, for example user from MS teams placed status to dnd and all calls should be routed to voicemail as he sets settings to MS Teams allow voicemail, which means RC system and call logs will detect the MS teams app that user was on DND and the call logs of RC system should be showing sent to voicemail and not call connected.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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