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1227 results found

  1. It would be nice to be able to speed up or slow down IVR prompts.

    1 vote

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  2. The customer wanted to have the option to turn off call notification in RingCentral for MS Teams Embedded app (They are already using RingCentral App to accept incomming calls)

    1 vote

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  3. Customer has their direct RingEX DID forwarded to their NICE Contact Center. When they get a call, it shows as them "On A Call" within the Salesforce For UC App.

    Eventually the call comes back to them (based on the CC routing) and they cannot pick up the call via the SF App, only the RC App.

    1 vote

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  4. I wanted to propose a feature enhancement for the RingCentral Apps. It would be beneficial if we could have an option in the Admin Portal to enable or disable the Glip messaging feature. This control could be restricted to Super Admins, ensuring that access to toggle this feature on or off is limited to those with the highest privileges.

    I believe this addition would provide greater flexibility and control over messaging capabilities within our organization.

    1 vote

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  5. Would want to configure Ring Central TFNs onto a 3rd party softphone called CounterPath Eyebeam.

    1 vote

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  6. Allow RingCentral to interact with Genetec security system to allow users to unlock doors for guests.

    1 vote

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  7. Ability to show in our Ringcentral call logs / reports the same information that shows on Bullhorn reports

    1 vote

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  8. It would be great to have an integration for clockify.com or time-logging programs.

    1 vote

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  9. I have a salesforce implementation partner who needs clarification on RC capabilities to push SMS and calls from several different RC lines into 1 contact page view to have a complete end to end record of contact's interactions with the business.

    1 vote

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  10. Active Directory and Single sign-on require a 'unique' email address for each user extension. Adding or setting up SSO with a user with a shared email will not push through.

    1 vote

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  11. Allow custom names for different numbers on user

    1 vote

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  12. 1 vote

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  13. Measurement of the MOS to be deferred to the dropped agent: there is a metric that is measuring the MOS from the beggining of the call, Customer would like to deffer it to when Agent picks up the call

    1 vote

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  14. Ability to customize performance reports to mirror the information on the Salesforce ativity

    1 vote

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  15. It would be better if SMS Automation works between Dynamics 365 and RingCentral

    1 vote

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  16. Having the option to implement a streaming URL service for ‘music On on hold’ within the RingCentral platform would be extremely beneficial to us.
    This live URL would be able to provide a multitude of company oriented advertisements that would be randomized with every single call with every single customer being placed on hold.
    Services like Easy on Hold can provide that as long as the RingCentral platform supports it.

    1 vote

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  17. The customer wanted to have a feature that will sync their Redtail Calendar to RingCentral App

    Another feature is to sync contacts from Redtail to RingCentral App

    1 vote

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  18. Ability to log SMS on RingCentral for Salesforce eventhough you are note logged in on the Salesforce and the auto ,og SMS is not turn on

    1 vote

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  19. Feature Request : Warm Transfer call for Yealink T48U

    Details : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U and T57W

    Current behavior : blind transfer is set for the yealink transfer key

    Brand : BT Business

    1 vote

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  20. Request for RC for Teams embedded App to re-sync with the MS contacts automatically after any loss of connection/sync

    1 vote

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