1808 results found
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RingCentral for Zendesk - Call button in Reply Box
We've had some complaints from the team because they're using the RingCentral app with Zendesk, but they've started seeing the option to "Call" the customer if they have a phone number populated in their Zendesk profile.
People keep clicking this accidentally which then starts trying to call the customer through RingCentral. The option is showing up in the Zendesk ticket reply box - where you select whether the reply will be an Internal note vs Public reply vs Messaging etc - now there are two "call" options showing up, which people would like to be able to remove.
I can't…
1 vote -
Salesforce pop settings
The current flow in the guide only shows the process for popping out a voice call record. However, what we’re hoping to achieve is the following:
1. A call comes in.
2. The system checks if the caller matches an existing contact.
3. If the contact exists: Check if there is any open case.
4. If there’s no open case, automatically pop out a new case record.1 vote -
ability to call listening using ring central for microsoft teams
It would be highly advantageous for RingCentral to integrate call listening functionality directly within Microsoft Teams using the HUID framework, rather than relying on a standalone application.
Benefits Explanation:
Enhanced User Experience:
Integrating call listening within Microsoft Teams provides a seamless experience for users, eliminating the need to switch between multiple platforms or applications.Increased Efficiency:
Centralizing communication tools within Teams reduces workflow interruptions, enabling users to manage calls, meetings, and collaboration activities in a single environment.Improved Adoption and Engagement:
Users are more likely to utilize call listening features when they are accessible through a familiar platform like Teams,…1 vote -
BT Feature Request: Enhanced Privacy Settings for Analytics Live Reports
Currently, the Analytics Live Reports feature provides only two visibility options: Public and Private. We would like to request an enhancement that allows administrators to grant access to specific users or extensions.
Proposed Improvement:
Add a new privacy setting option (e.g., “Custom”) that enables administrators to specify individual users or extensions who are allowed to view particular live reports.Benefits:
Improves data security and privacy by limiting report access to authorized individuals only.
Provides greater flexibility for organizations with role-based access needs.
Reduces the risk of sensitive data exposure while maintaining collaboration efficiency.
1 vote -
OAuth for other M365 Integrations
Add OAuth Authentication for Microsoft Teams Presence Sync, Microsoft Teams Direct Routing, and Microsoft 365 contact sync. This can reduce the number of enterprise applications in the Entra (Azure AD) portal and consolidate all required permissions under one app registration in a single location, making management and implementation easier. It will also reduce the requirement of having a global admin authenticate each application separately.
The permissions required by each enterprise application, such as the RingCentral Presence Sync Service (Teams embedded app) or Calendar Service (Contacts Sync), are already documented under each application. Those same permissions can be granted under a…
1 vote -
Support multiple logins in RC app if user has multiple RC accounts for MS Teams
Enable to support multiple logins in RC app if user has multiple RC accounts, and Add RCV link to the Microsoft bookings hosted on websites
1 vote -
Turn off the park location tone
Have an option to turn off or change the park location tone/ring tone when the call is on park.
1 vote -
Report to Track User Activity on Integrated Cloud Apps (Dropbox, Google Drive, Box) in RingCentral
We need to know has any user's used the Dropbox, Google Drive, Box, etc apps that are integrated into Ringcentral
We are needing to know is there a report that can be pulled by your Team or our Admin portal1 vote -
RingCentral to be default text/sms messaging app on android
allow RingCentral app to be on the list of messaging apps on Android devices with ability to chose as default
1 vote -
Salesforce Mobile
Enable users to log calls through SF Mobile, the same as the web version
1 vote -
Salesforce integration ringer
SPOG allows the splitting of audio devices. I wish the SF connected did the same. We are an inbound shop with peaky traffic, and would really appreciate a ringer. We could adjust tone and volume on - separate from the audio device / headset. There are cases when this would be helpful to increase or decrease ringer levels and tone.
1 vote -
New template for Workflow Builder
We need an email notification to the email address associated with the RingCentral user who sends an SMS with the body of the outgoing SMS included in the email (similar to the email notification that users recevie for incoming SMS). Can this option be added through workflow builder?
1 vote -
Auto Answer all incoming calls
when callers dial the main line they want to have the feature to automatically answer all the calls and place them on hold while waiting.
1 vote -
Dial out through RingCentral mobile app using the Clio mobile app
To be able to dial out through RingCentral mobile app using the Clio mobile app. Use the integration on our mobile phone apps
1 vote -
Report for users who are integrating RingCentral with other solutions.
Report for users who are integrating RingCentral with other solutions.
1 vote -
Intergation with TE Recruit/Top Echelon/Big Biller
Intergation with TE Recruit/Top Echelon/Big Biller
1 vote -
I'd like to add TE Recruit/Top Echelon/Big Biller to your integrations for summaries
I'd like to add TE Recruit/Top Echelon/Big Biller to your integrations for summaries
1 vote -
SSO
Use SSO through Azure > MyApps > RingCentral
1 vote -
Request for Integration with Orange CRM
Request for Integration with Orange CRM
We would like to request integration with Orange CRM. Our goal is to leverage your AI capabilities not only for customer service tasks—such as accessing customer account information, processing cancellations, and issuing refunds—but also for onboarding new customers.
Specifically, we’d like your AI agents to be able to collect and process new customer information and complete sign-ups directly through the system. By combining this functionality with RingCentral for call handling, we can create a comprehensive, end-to-end solution for both customer service and sales. This would make RingCentral a true one-stop shop for our business…
1 vote -
RingCentral for Salesforce - Cadence SMS features
Automated SMS Sales Cadence and Text Blast feature in RC for Salesforce app
1 vote
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