1490 results found
-
DuVoice Integration
DuVoice is a middleware that is very popular in hospitality, especially casinos with hotels, as DuVoice interfaces with many HMS/GMS systems.
1 vote -
Need Account Federation supported in RC for Google
The request is for Account Federation for the Google Chrome App so the directories can be integrated as it is in other RC Apps.
1 vote -
RingCentral for Salesforce: session timeout
The request is for session timeout (auto log out) within the SFDC integration.
1 vote -
1 vote
-
MS Teams RC "Embedded Dialer" Application: C2D open RC for 0365 (browser app)
Having a second UCAAS app to make voice calls can be confusing.
1 vote -
RCCC Supervisor Tools specifically needs to live within SFDC Service Cloud Voice
RCCC Supervisor Tools specifically needs to live within SFDC Service Cloud Voice - Competitor Vonage offers this today.
1 vote -
RingCentral for Salesforce: High Velocity Sales is now Sales Engagement
The request is to update the name of this tool on the RingCentral side to Sales Enablement from High Velocity Sales.
1 vote -
Embedded Dialer Plug-in to use default browser when authenticating user
The ask is to make the RingCentral embedded dialer integration deep link to the device's native default browser as opposed to the embedded browsers within Teams. This can be helpful if a customer uses an older embedded version of Chrome and Electron that are no longer secure. By proxy, RingCentral have to use these during the user authentication process. This information can be found in the user agent information with MS Teams Developer options turned on. Microsoft would need to update its core Teams SDK framework to resolve this on the MS side.
1 vote -
Embedded Dialer for MS Teams: Add Call Queue Manager/Live Reports visibility
The request is to add a "Call Queue Management" tab to the Teams Embedded Dialer experience that shows all the queues and subsequent agents. Additionally, give that same tab a view into Live Reports and allow the queue manager to select a dashboard that they have permission to use. This will give managers a quick way to look at what Call Queue agents are available, see a Live Reports Dashboard with Queue Stats, and make adjustments to Call Queue agent availability as needed within the Teams Embedded Dialer integration.
1 vote -
RingCentral for MS Teams 2.0 Embedded Dialer: error message enhance - show a clear issue suggesting users to check their network.
RingCentral for MS Teams 2.0 Embedded Dialer: error message enhance - show a clear issue suggesting users to check their network.
1 vote -
RingCentral for MS Teams 2.0 Embedded Dialer: limit RingCentral communication to RingCentral users
RingCentral for MS Teams 2.0 Embedded Dialer: limit RingCentral communication to RingCentral users.(ware malcomb UID:63084070023)During a recent MS Teams Embedded dialer POC, it seems RingCentral communication was sent to non RingCentral users via MS Teams. (see attached image 1)
per prospect: "Our users continue to get unwanted alerts from RingCentral that some are reporting as phishing or scams. Perhaps it’s time for us to create a group to control the communication?"
RC SE installed MS Teams embedded for 6 users (see image 2)
Kibana research shows notification to potentially possibly 427 different users: https://kibana.int.ringcentral.com/s/default/goto/95c73d594999fbe5d7feed1e9abb81c
Scott Jiang What is the criteria…1 vote -
1 vote
-
Enhanced Directory Search in RCO/UCaaS that includes offices, sites, title, and departments with status of user
Enhanced Directory Search in RCO/UCaaS that includes offices, sites, title, and departments with status of user. Up at the top, be able to enter "Branch 1" and see all the users in branch 1 with their status. Sometimes they need to reach people in a site/branch but don't know who, see the status and then they call. Have this today with MSFT Teams, Avaya, and II3/Genesys
1 vote -
1 vote
-
RingCentral for SalesForce: Set Default value for "Related To" items
The ask is to set the default value for "Related To" items in Salesforce. For companies that have Clients set up in multiple places in Salesforce, under "Accounts" or "Opportunities", giving us the option to set a default place where call history is stored.
1 vote -
RingCentral for SalesForce: Call Monitoring Duration
The ability to see how long know how long a call has been monitored for to determine the productivity of quality auditors. In Reports/Analytics, it should also be available for Salesforce Task Object
1 vote -
call will be routed directly to vm while the team status is away
The normal behavior for MS Teams is, if the status is away, call rings and then goes to voicemail. For this feature, callers will hear a voicemail message immediately if the user's status is away.
1 vote -
Telus App Must Not Show Too the Hidden Contacts in the Connected Global Address List
Add a feature from the Telus Business Connect app to hide the Hidden Contacts in the connected Global Address List of MS 365 contacts.
1 vote -
Teleconference features
1) When you sharescreen, you are unable to see your own video face 2)When you sharescreen sometimes the shared screen freezes and you have to stop share and reshare again 3) When you leave meeting and end for everybody, it closes the whole app so you have restart it again
1 vote -
If when calls come into a Main School number(not a specific extension) the voice mail messages would rotate through my Ring Central Team...
... members emails-not as an email blast to all Team Members..
1 vote
- Don't see your idea?