1271 results found
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Bring back inbound faxes with pdf files in the email message
Up until a year or so, anything my organizationor user would receive a fax the fax's content would be in the notification email in a pdf file. This was very convenient and did not require us to log in to the app or the portal to read the content. It was flexible.Now, I must log into the app (on my phone) or on the portal (on my computer) to download/view the fax message. Instead of moving towards integration and facility this was a move backward.
1 vote -
RTT integration
A feature in Ring Central can work with Real Time Text It enables callers to type on the phone call instead of speaking
1 vote -
Add or make available OnePageCRM to the App gallery
This CRM has a very large Customer Base and unfortunately, we cannot find this on the RingCentral App Gallery. Please add it as soon as possible. The company URL is onepagecrm.com
1 vote -
Develop a lightweight CRM template application
Everyone would use a lightweight CRM template type of application . Please call me to set up some time to talk through some of the requirements
1 vote -
Listening to Recorded Calls via Hubspot App
We are unable to listen to recorded calls within the Hubspot App, presumably because the API request
1 vote -
Call Screening
When someone dials their RC number, the call will be screened, requiring the caller to input their zip code before they can be connected.
1 vote -
Ability to Change 'Existing Phones' Ring Times via the API
We have MS Teams Integration using the PBX Portal and the ring time for all ringcentral phones needs to be set to 6 Ring/30 Seconds or higher. As our MS Teams environment is set to 4 Ring/20 Seconds. This allows all call handling to be handled by MS Teams. If the ring times are the same or RingCentral is lower, MS Teams doesn't handle the calls correctly.We manually have to change this setting on each phone when a user is created. We have a fully automated process that requires no input besides setting the Ring Time setting.
1 vote -
Teams integration is great but does not stand alone on its own
The only thing we found was the Teams integration is great but does not stand alone on its own. For us and they way we work, if the RC app has to be installed along with the plug in to work with Teams, it almost is not needed since the RC app has to be there anyways, we feel it would just be more beneficial to just use the RC app on its own.If there is a way for it to stand alone on the Teams RC app on its own, we would be more wanting to use it
1 vote -
RentCafe Integration
Our CRM can't take over the call after it rings the RingCentral number, and It is going to RingCentral voicemail. If the calls are not answered after 20s, The calls should be answered by our CRM Voicemail system.
1 vote -
Visual indicator on the minimized Salesforce extension when the user is logged out.
On occasion a user doesn't realize their Salesforce extension is not logged in. This causes calls to not be logged. The extension is minimized so the user doesn't see the Sign-in button. It would be helpful if the minimized extension would have a visual indicator that it is not logged in.
1 vote -
Unable To Receive SMS from Two-Factor Authentication
Currently experiencing issue with authenticating myself on Bank of America and Quick Books. Requesting for a feature where there are no limitation when it comes to receiving SMS.
1 vote -
worldtask/buildbook and freshbooks or quickbook
The app is very good for team and customer communication and it would have been great to also have the RingCentral app available.also I do use freshbooks and buildbook as CRM and none are available.
1 vote -
Integrate Ring Central to be used with Repair Desk
Integrate Ring Central with our point of sale, Repair Desk, so that when we are logged into Repair Desk and a customer call comes through, the customers info will come up and what repair they currently have in our store.
1 vote -
Performance reports analytics API needed! OR update to call log API endpoint!
So you're a manager and want to gamify and coach your reps who use RingCentral as their main dialer. You want an appropriate breakdown of call analytics and export/sync/integrate that data with a sales coaching and gamification platform (external to Ring Central). You currently have 2 options. You can use the Call aggregation data (Line Of Business Analytics) endpoint OR the List Company Call Records (Call log) endpoint. In ring central you have multiple ways of looking at call data. You can view call log reports, performance reports, and business analytics. The problem that arises is when wanting to integrate…
1 vote -
Integration between crm AND campaign when opting in
Cx is using a CRM that has an option to ask clients for opting in for SMSunfortunately since cx is registerred for TCR they will need to ask again the customer to opt in for the SMS causing sometimes for the customer to disregard it. causing on the campaign to be affected,we want to have an option to integrate the CRM and campaign for the enhance business sms 10DLC
1 vote -
Salesforce Plugin - Improve error/pop-up messages would help to not confuse users about when and not to install the Plugin
Not all users know they already have the Plugin and they tend to install it again and it goes nowhere as they are not allowed to install apps and IT has already done it using silent install. If they could at least just see that they only need to launch the plugin, it will prevent confusion to the users.
1 vote -
Salesforce to Detect Contacts already being handled by another Rep
Like with other CRM, that can determine if the caller/contact is already handled by another person. It will prevent confusion on the customer's and Rep's end. It would prevent their clients from getting confused about who they need to talk to.
1 vote -
option to store specific data only via archiver
Cx is requesting to store only specific data via archiver to avoid using too much storage on their external cloud drie.
1 vote -
Ability to automatically move scheduled meeting to Teams
I am in tech support and have a client who messaged me the following question "We are switching all of our meetings over from Ring Central to Teams. Do you know if there is an easy way to do this so that we don’t have to delete all existing meetings?"
1 vote -
Directly dialing a phone number link.
When someone sends a phone with a hyperlink, I want to be able to have the option to dial it right away.
1 vote
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