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1381 results found

  1. RingCentral App Live File Editor

    When you share a file in RingCentral applications, the link or file will also update without reposting the same link or file. Please check the first 5 minutes of this youtube link :

    https://www.youtube.com/watch?v=YgG-px5XrpQ&t=725s

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  2. RC for Salesforce - Auto Log Calls

    if there is a caller can they create a new contact/automatic lead or call log? we would like each call to create task / logs even if the User is not logged into CTI

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  3. Edit RingCentral Custom Fields in SF

    We do not use all the Custom Objects that are installed with the managed package, so the Custom Objects are taking up valuable resources. It would great if the we have the option to delete/remove the Custom Objects that are not needed, especially Custom Objects for Activities.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  4. Office 365 presence sync to RingCentral

    Customer wants to have the option to sync their Presence from the office 365 to their RingCentral app for example when they are out of the office or in a scheduled vacation the RingCentral app will detect this status on their office 365 and will automatically put them on DND.

    3 votes
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  5. Additional SCIM Field Mappings

    Currently fields such as Role, Site, template are not available via the SCIM API for user provisioning. Being able to map these would add fluidity to the provisioning process and eliminate some double handling.

    4 votes
    New  ·  0 comments  ·  APIs  ·  Admin →
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  6. WealthBox CRM Integration

    Are there any plans to create an integration of RingCentral to WealthBox? Seems there are a lot of requests and hoping this is coming soon???

    3 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  7. LMN landscape software adapter for App Connect

    If ringcentral would communicate with the crm portion of LMN for landscape software to automatically add notes to customer profiles automatically.

    1 vote
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
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  8. User Provisioning should not have a welcome Email

    Provisioning the Users from Azure to be added in RC Users should not require them to setup their account like creating password, PIN and SQ since they are going to login only using SSO.

    3 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  9. Ability to View Itemized Bill on the Portal

    It would be better to see the whole bill on the admin portal where it does not ask you to print it everytime you click the icon for viewing

    2 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  10. Allow to switch to the old interface

    Allow Admins to switch between the new and old interface.

    14 votes
    6 comments  ·  Other  ·  Admin →
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  11. Salesforce Flow Builder

    Option to create a salesforce flow to send a text using Ring Central.

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  12. Call forwarding in RingCentral for Outlook

    I’d like to suggest a new feature for the RingCentral integration with Microsoft Outlook. It would be incredibly helpful if users could manage their call forwarding settings directly within the Outlook interface.

    Right now, managing call forwarding requires switching back and forth between RingCentral and Outlook, which can disrupt workflow. If we could set up and adjust call forwarding settings right from Outlook, it would make the process much easier and more efficient.

    The idea is to have an intuitive interface for call forwarding settings within the RingCentral tab in Outlook, similar to what’s available in the RingCentral app. It…

    5 votes
    New  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  13. Archiver - SMS Content

    Our archive provider is Smarsh. Why do some RingCentral direct messages show in the archive with the email addresses of the sender/recipient, while other messages show only the 10-digit phone number? Finding content by searching the email address is preferable for us. The phone numbers tend to be reused as staff come and go from the company, so they are dynamic, but email addresses are never reused. Is there a way to have all messages sent to the Archive labeled with the email address?

    2 votes
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  14. Ability to answer Google Verification Calls

    We have identified an issue where our system does not fully support call validation from Google. The problem occurs because Google begins playing the validation code before the call is actually answered. This happens due to the greeting that RingCentral plays before the app or phone starts ringing, leading to the code being provided before the call is picked up.

    6 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  15. Bulk MS teams Disconnect or Reconnect

    Bulk Disconnection and Connecting MS Teams via Service Web or admin portal for Super admin.

    9 votes
    New  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
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  16. Group text capability in Dynamics 365

    In the RingCentral Dynamics 365 integration, we can only send SMS messages to contacts. If you add more than one destination phone number, the system sends the message as individual SMS'. Instead, we would like a group message to be created. This is possible in the RC mobile and desktop apps.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  17. Infor Cloudsuite CRM

    Please add the Infor Cloudsuite CRM

    1 vote
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
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  18. Integrate CRM system 'Charity Log'

    Integrate 'Charity Log' CRM system with Ring Central

    1 vote
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
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  19. Automatically Disable RC Embedded App Notifications During an Ongoing MS Teams Meeting

    When an MS Teams meeting is ongoing, the RingCentral Embedded App should either turn itself to DND automatically or disable the call notification popup to avoid interrupting the ongoing meeting.

    3 votes
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  20. Enable user to have option to resize RC for Salesforce Dialer

    Enable user to have option to resize RC for Salesforce Dialer

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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