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1401 results found

  1. I’d like to suggest a new feature for the RingCentral integration with Microsoft Outlook. It would be incredibly helpful if users could manage their call forwarding settings directly within the Outlook interface.

    Right now, managing call forwarding requires switching back and forth between RingCentral and Outlook, which can disrupt workflow. If we could set up and adjust call forwarding settings right from Outlook, it would make the process much easier and more efficient.

    The idea is to have an intuitive interface for call forwarding settings within the RingCentral tab in Outlook, similar to what’s available in the RingCentral app. It…

    5 votes
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  2. Our archive provider is Smarsh. Why do some RingCentral direct messages show in the archive with the email addresses of the sender/recipient, while other messages show only the 10-digit phone number? Finding content by searching the email address is preferable for us. The phone numbers tend to be reused as staff come and go from the company, so they are dynamic, but email addresses are never reused. Is there a way to have all messages sent to the Archive labeled with the email address?

    2 votes
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  3. We have identified an issue where our system does not fully support call validation from Google. The problem occurs because Google begins playing the validation code before the call is actually answered. This happens due to the greeting that RingCentral plays before the app or phone starts ringing, leading to the code being provided before the call is picked up.

    6 votes
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  4. Bulk Disconnection and Connecting MS Teams via Service Web or admin portal for Super admin.

    9 votes
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  5. In the RingCentral Dynamics 365 integration, we can only send SMS messages to contacts. If you add more than one destination phone number, the system sends the message as individual SMS'. Instead, we would like a group message to be created. This is possible in the RC mobile and desktop apps.

    2 votes
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  6. Please add the Infor Cloudsuite CRM

    1 vote
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  7. Integrate 'Charity Log' CRM system with Ring Central

    1 vote
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  8. When an MS Teams meeting is ongoing, the RingCentral Embedded App should either turn itself to DND automatically or disable the call notification popup to avoid interrupting the ongoing meeting.

    3 votes
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  9. Enable user to have option to resize RC for Salesforce Dialer

    1 vote
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  10. If I'm in an external stakeholders meeting, I would want not only my RC for Teams App to show I’m busy, but also my Ring Central App. It should behave the same as if I was on a PSTN call.

    Is there a reason why it doesn’t behave the same?

    1 vote
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  11. Wants to log the SMS in the Salesforce when using RC for Salesforce - Mobile even if the user is not in front of their pc to login their accounts

    3 votes
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  12. Customer would like the ability to manage voicemails directly within the Salesforce applet instead of relying on email delivery, which currently provides only a link rather than an attached file. He is requesting a voicemail queue feature within Salesforce that allows users to view, prioritize, and play voicemails directly from the applet, similar to how calls are managed. This would streamline workflow, improve efficiency, and eliminate the need to switch between platforms to access voicemails.

    1 vote
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  13. In the CTI, whenever a user gets a call from the call queue, they see the call queue name as opposed to the caller ID (which is a direct reflection of the setting followed by the RC app).

    Most would prefer to have the caller ID set since so it will be easier for them to associate the call inside of Salesforce.

    5 votes
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  14. The customer asks if Ring Central analytics can be integrated into their Salesforce.

    5 votes
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  15. I can only export data up to 180 days from the RC App, I need to make it more than 180 days.

    6 votes
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  16. We are not seeing Search results when we search for an External Shared Contact Directory in the Salesforce Softphone. They show up in the RingCentral App outside of SalesForce but not getting any results in the Softphone in Salesforce.

    1 vote
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  17. Triggers for workflows are around sms and calls, would be nice if I could trigger based on date and time as well. Like at 4pm say "Please check your time cards before leaving for the day team". I could do something like this via tasks and calendar but like the idea of being able to use it here also

    2 votes
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  18. To have an option to modify or change the label for Outbound Caller ID.

    12 votes
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  19. integration with shopify so all customer communication can sync within the shopify platform

    1 vote
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  20. Curve Dental is a leading Practice/Patient Management Software for Dental offices. We use Curve dental in two of our offices, and while there are other communciation providers integrated with Curve, RingCentral, despite being a great solution, is not. RingSense & RingCentral features are deeply limited without such an integration. Please consider integration, it'll bring 1000s of deep pocketed, low touch small businesses in the fold for RingCentral very quickly. These people are paying $500-$1500 per month to other providers for very limited functionality!

    1 vote
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