1583 results found
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Salesforce integration ringer
SPOG allows the splitting of audio devices. I wish the SF connected did the same. We are an inbound shop with peaky traffic, and would really appreciate a ringer. We could adjust tone and volume on - separate from the audio device / headset. There are cases when this would be helpful to increase or decrease ringer levels and tone.
1 vote -
Call waiting audio alert | RC for Teams Embedded App
Currently, we do not have an option to disable the 'Call waiting audio alert' in RC for Teams Embedded App.
The only option available is to enable/disable the 'Call waiting' option.
2 votes -
Automatically Add Lead Information to HubSpot and WebHooks when Calling through RingCentral
🔹Currently calling is going through Ringcentral between user and agent; and agent gets the info from user over call and than agent manually add that in hubspot as a lead
🔹I want to automate this
I want to know Can I do this using Webhook2 votes -
Integrate WhatsApp to MVP plans
It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.
73 votes -
New template for Workflow Builder
We need an email notification to the email address associated with the RingCentral user who sends an SMS with the body of the outgoing SMS included in the email (similar to the email notification that users receive for incoming SMS). Can this option be added through workflow builder?
1 vote -
New template for Workflow Builder
We need an email notification to the email address associated with the RingCentral user who sends an SMS with the body of the outgoing SMS included in the email (similar to the email notification that users recevie for incoming SMS). Can this option be added through workflow builder?
1 vote -
Auto Answer all incoming calls
when callers dial the main line they want to have the feature to automatically answer all the calls and place them on hold while waiting.
1 vote -
Dial out through RingCentral mobile app using the Clio mobile app
To be able to dial out through RingCentral mobile app using the Clio mobile app. Use the integration on our mobile phone apps
1 vote -
Unified status in Presence sync between MS Teams Embedded App and RC App
The EA is a telephony-focused app that uses our platform presence status. However, the RingCentral App has another messaging focused status that is also being used. This extra status used in RingCentral app causes the 2 HUD displays to show different results.
Presence statuses in RC: https://developers.ringcentral.com/api-reference/Presence/readUserPresenceStatus
The usage of this presence status in different apps may vary.
It would be great if the status in RingCentral and MS Teams Embedded App is synced or unified which is the main purpose of the Presence sync feature.
40 votes -
Expand Call History Availability in Salesforce Integration Beyond 7 Days
Currently, the RingCentral desktop app allows users to view their call history for "All time", which is extremely helpful for reviewing communication records. However, within the Salesforce integration, the call history is limited to the last 7 days only. This limitation can create challenges for users who rely on the CRM for accurate and complete call tracking.
Many users, especially those who travel frequently or are away from their desks for extended periods, are unable to sync or review calls older than 7 days once they're back in Salesforce.
Enable the Salesforce integration to match the "All time" call history…
1 vote -
Report for users who are integrating RingCentral with other solutions.
Report for users who are integrating RingCentral with other solutions.
1 vote -
Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce
Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues
10 votes -
Intergation with TE Recruit/Top Echelon/Big Biller
Intergation with TE Recruit/Top Echelon/Big Biller
1 vote -
I'd like to add TE Recruit/Top Echelon/Big Biller to your integrations for summaries
I'd like to add TE Recruit/Top Echelon/Big Biller to your integrations for summaries
1 vote -
1 vote
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Allow admins to send SMS on behalf of others
Right now, using the API, one can only send an SMS from the phone numbers associated with the credentials used to authenticate to the API. This is limiting because it requires implementers to manage a large set of credentials and use different credentials depending on the phone numbers they want to send SMS from.
This idea would introduce the ability/permission for a RingCentral user with the SuperAdmin role to invoke the send SMS API to send messages from any phone number in the company (assuming that phone number is enabled for SMS via TCR).
4 votes -
Integrate with Oodo
Do you intergate with OODO
11 votes -
Enable AI-Powered Search on the RingCentral Support Site
Description:
The RingCentral Support site has a wealth of documentation and resources, but finding the right information is still largely a manual process due to the lack of an AI-powered search engine.
Problem:
Currently, users must rely on basic keyword searches or manual browsing to locate relevant articles, which can be time-consuming and inefficient — especially given the wide range of products and services RingCentral offers (e.g., MVP, Video, Contact Center, etc.).Suggested Solution:
Integrate an AI-powered search feature that supports natural language queries and context-aware recommendations. This would help users quickly and accurately find the information they need, much…2 votes -
User provisioning
Ability to set a scheduled user provisioning within Ringcentral admin portal.
2 votes -
SSO
Use SSO through Azure > MyApps > RingCentral
1 vote
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