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Analytics regarding Text Messaging/SMS

SMS text messaging is a huge part of our business. I would like to see analytics reporting like we have it for phone calls around SMS to be able to track that KPI per user group and employee.

236 votes
Christopher shared this idea  ·   ·  Report…  ·  Admin →
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  • Lars commented  ·   ·  Report

    There doesn't seem to be any reporting on text/sms messages. I'd like to see the number of texts sent/received on a daily, weekly, and monthly basis + response rates, and other stats around texting.

  • Team commented  ·   ·  Report

    Please create analytics for text messaging!

  • Alberto commented  ·   ·  Report

    SMS becoming more and more important to our business and internal customers are looking to have analytics sms reporting capabilities.

  • Victor Rey commented  ·   ·  Report

    Customer is requesting SMS usage reporting/analytics in admin portal.

  • Sharina commented  ·   ·  Report

    This will help us track the effectiveness of SMS sent to candidates

  • Dawn commented  ·   ·  Report

    Text Messages Analytics for the Admin to view for all their numbers and users

  • Steeve commented  ·   ·  Report

    sms journal same as phone journal

  • Casey commented  ·   ·  Report

    We would love to have analytics on our user's SMS activity similar to what we have now for phone call analytics.

  • SE JAMES commented  ·   ·  Report

    The ability to run report on SMS activities by the users. Report on SMS received / sent / failed per user and drill down to phone numbers. Just like how our Performance reports is right now but this time for SMS.This customer is a potential 300 user account and signed up for 60 for now due to lack of native SMS reporting.

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