Analytics regarding Text Messaging/SMS
SMS text messaging is a huge part of our business. I would like to see analytics reporting like we have it for phone calls around SMS to be able to track that KPI per user group and employee.
Christopher
shared this idea
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Craig
commented
There are great insights in the Analytics portal but there is nothing that shows SMS traffic. With the 10DLC TCR effort, it would be great to see who is using the feature and what kind of stats and trends there are behind the traffic.
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Lars
commented
There doesn't seem to be any reporting on text/sms messages. I'd like to see the number of texts sent/received on a daily, weekly, and monthly basis + response rates, and other stats around texting.
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Team
commented
Please create analytics for text messaging!
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Alberto
commented
SMS becoming more and more important to our business and internal customers are looking to have analytics sms reporting capabilities.
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Victor Rey
commented
Customer is requesting SMS usage reporting/analytics in admin portal.
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Sharina
commented
This will help us track the effectiveness of SMS sent to candidates
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Dawn
commented
Text Messages Analytics for the Admin to view for all their numbers and users
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Steeve
commented
sms journal same as phone journal
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Casey
commented
We would love to have analytics on our user's SMS activity similar to what we have now for phone call analytics.
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SE JAMES
commented
The ability to run report on SMS activities by the users. Report on SMS received / sent / failed per user and drill down to phone numbers. Just like how our Performance reports is right now but this time for SMS.This customer is a potential 300 user account and signed up for 60 for now due to lack of native SMS reporting.