I'll add to the voices who are asking for SMS to be added to Analytics reports, such as Adoption and Usage.
We have Message, Video and Phone.
Please add SMS.

Due to lawsuits and disputes, our legal team needs to be able to access reports on the historical text message conversations from users who are using the RingCentral app to send/receive messages even if the end-user deletes the historical conversations from the local app.

I really need this SMS Performance Report to working easilly with my customers. I will not bother them with my calls!!

Sms performance report is crucial. We really need it to be aware of our users' every-day performance.

I really need this SMS Performance Report to monitor my users' activity. It is crucial to be aware of how many sms were sent by my users today, last, week or last month and etc. Please, review these ideas regarding the matter and apply the feature as earlier as possible.

We absolutely need to be able to see a report and analytics around SMS in our team. In today's day and age how is this not already available!??

SMS is a critical part of account management and marketing, ridiculous it's not released yet

PLEASE make this available asap! Exactly how analytics are available for calls, should be same for SMS

SMS usage is important for communication, especially in our marketplace atmosphere that we live in. Adding in Total - Outbound- Inbound SMS metrics is vital for CRM integrations so we can see activity levels and then also future ability to see unique numbers that are communicated with SMS to see our rep's reach.

We'd like to be able to track SMS texts sent and received in Business Analytics in additional to phone calls.

We need to be able to track our team's usage and numbers for KPI.

Customer wants to have a view under Analytics reports for SMS logs. So they can check who among their users sends the most number of SMS. Its difficult to check it in the Admin Portal SMS log one by one as per the customer.

It would be supremely useful if RingCentral was able to pull SMS related analytics. We can pull logs, but cannot easily derive KPIs or totals from those logs.

In healthcare we have extensions that are message only, we want clients/patients to leave messages that can be checked on by multiple providers but still want a way to check the total number of messages left from a reporting perspective and according to support this is not yet possible but would be very valuable going forward.

There are great insights in the Analytics portal but there is nothing that shows SMS traffic. With the 10DLC TCR effort, it would be great to see who is using the feature and what kind of stats and trends there are behind the traffic.

There doesn't seem to be any reporting on text/sms messages. I'd like to see the number of texts sent/received on a daily, weekly, and monthly basis + response rates, and other stats around texting.

Please create analytics for text messaging!

It would be great to have the ability to get a report on SMS usage in RingCentral

SMS becoming more and more important to our business and internal customers are looking to have analytics sms reporting capabilities.

I am trying to schedule reports to be sent to our admins. I have the Performance reports and they look amazing. I am just missing the SMS portion. Is there a way to show how many texts are sent by each line each day?

Customer is requesting SMS usage reporting/analytics in admin portal.

This will help us track the effectiveness of SMS sent to candidates