Settings and activity

169 results found

1. MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out

   25 votes

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   Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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2. Make Messaging Permission in Custom Roles a Native Feature

   33 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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3. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

   37 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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4. Calendly integration with RCV for RCO, ACO, Unify, Atos, all brands

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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5. do not display missed call message on hardphone when softphone answers the call

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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6. Ability to Login/Logout from Call Queues on Desktop Phones

   29 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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7. Conference + Transfer Feature

   26 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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8. Position in Queue, Estimated wait time, and Call queue caller call back feature

   231 votes

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   40 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

9. Custom Role option to disable Faxing

   9 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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10. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    343 votes

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    Planned  ·  105 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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11. Add senders number to incoming faxes

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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12. Control Business Hours, After Hours and/or Custom rules via hard phone

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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13. Park Presence recall timer

    15 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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14. RCV working with DTen

    5 votes

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    Under Review  ·  0 comments  ·  Events & Video » Rooms  ·  Delete…  ·  Admin →
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15. RCV Room Connector

    8 votes

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    Implemented  ·  0 comments  ·  Events & Video » Rooms  ·  Delete…  ·  Admin →
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16. RCV Persistent Layouts - For Education

    2 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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17. Add FireFox support for RC Video

    27 votes

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    Implemented  ·  4 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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18. Ability to disable "unmute with spacebar" in RCV meetings

    43 votes

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    1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminHarish Narayan (Senior Product Manager, RingCentral) responded

    This isn't on our near-term roadmap, but we're tracking it as potential future work. We'll update this thread if that changes.

19. EPIC integration for RingEX

    14 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations  ·  Delete…  ·  Admin →
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    Implemented  ·  Michelle responded

    This has been solved with our integration with SpinSci.  

20. Reduction of RC App-Cloud interface complexity

    97 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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