Settings and activity

310 results found

1. Change Schedule for entire user call queue, user extension and company schedule

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  May 28, 2024

2. Call Queue After Hours - Rotating schedule

   6 votes

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   Future Consideration  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  May 24, 2024

3. After Hours On-Call Rotation - Rotate Queue by week

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  May 24, 2024

4. Contact synchronization with my CRM

   75 votes

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   Under Review  ·  23 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  May 24, 2024

5. Allow Use of any Number as Caller ID by Any User from Any Site

   41 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  May 23, 2024

6. Caller ID name support on mobile numbers

   110 votes

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   Under Review  ·  21 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  May 20, 2024

7. Print to fax on mac

   10 votes

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   3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  May 20, 2024

8. Add an option to block one specific number for the entire company.

   28 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  May 20, 2024

9. Separate option for automatic Inbound and on-demand outbound call recording

   10 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  May 20, 2024

10. Recordings - Please record in Stereo instead of Mono

    24 votes

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    Future Consideration  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 7, 2024

11. I would like to be able to see the total time a user is toggled on to accept calls

    74 votes

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    New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 3, 2024

12. How long has the member of a queue been 'Available'?

    35 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 3, 2024

13. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    685 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 3, 2024

14. Feature Request: Show outgoing fax number for every user

    26 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 2, 2024

15. Customizing the column for the call logs

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 30, 2024

16. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    115 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 12, 2024

17. Enable forwarding calls to external numbers to allow voicemail in RingCentral if unanswered.

    21 votes

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    1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 9, 2024

18. Analytics regarding Text Messaging/SMS

    330 votes

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    45 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet Singh (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

    Mark supported this idea  ·  Apr 9, 2024

19. BT Epos Integration

    22 votes

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    4 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 9, 2024

20. Report robot calls and scams button

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 8, 2024