Settings and activity

231 results found

1. Audit Log from User Apps

   3 votes

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Aug 21, 2025

2. Audit Trail Enhancements

   270 votes

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   71 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   
   

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   Mark supported this idea  ·  Aug 21, 2025

3. Caller ID for every extension

   87 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Aug 21, 2025

4. Queue calls and forwarding

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Aug 20, 2025

5. enhancement on the robocall mitigation feature

   38 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Aug 14, 2025

6. SMS Retention

   127 votes

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   Under Review  ·  38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Aug 11, 2025

7. Ability to not save a voicemail

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Jul 31, 2025

8. Super Admin Can View any Message/FAX/Voicemail

   68 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jul 29, 2025

9. Have a feature where all updates or notifications about the entire account will be sent to a specific email.

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jul 25, 2025

10. Retrieve call logs in service.ringcentral.com for more than 12 months

    17 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jul 24, 2025

11. SMS usage of main RC number to be available for all users

    71 votes

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    Future Consideration  ·  15 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jul 24, 2025

12. Reporting Capability on IVR Menu for key presses

    78 votes

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    Planned  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jul 24, 2025

13. When people call in, someone is not available then it goes to voicemail - Then that voicemail have a key presses option.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jul 23, 2025

14. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    49 votes

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    New  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jul 11, 2025

15. Allow SCIM user extension creation without using a digital license

    14 votes

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    Under Review  ·  5 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jul 2, 2025

16. Enable AI transcription on Desk phone

    240 votes

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    Planned  ·  66 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 27, 2025

17. CNAM for a mobile carrier

    90 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 19, 2025

18. Toggle the caller ID from the desk phone and apps from a different sites

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 18, 2025

19. Main number will received a call and voicemail without using the direct extension

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 17, 2025

20. Fax Driver

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Jun 13, 2025