Settings and activity

214 results found

1. Prioritize the current call over incoming calls

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 24, 2024

2. Analytics - ability to add calls routed to message only extension or announcement only extension.

   36 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 13, 2024

3. TEXT MESSAGE SMS NUMBER WE SENT FROM

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   44 votes

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   6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented. 

   Mark supported this idea  ·  Jun 11, 2024

4. Analytics regarding Text Messaging/SMS

   32 votes

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   4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 10, 2024

5. Custom Ringtones/Notifications for RingCentral Desktop

   9 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 6, 2024

6. transfer the IVR calls to external numbers

   4 votes

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 5, 2024

7. Added ring on IVR menu greetings

   11 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 4, 2024

8. Missed calls to queue showing up as "Answered Elsewhere"

   45 votes

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   Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

9. Audible alerts for extended queue times or queue volume

   9 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

10. More information on abandoned calls within live reports

    19 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

11. Daily Filter in Dashboards

    8 votes

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    1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

12. Have the option to switch access for Analytics reports for call queue managers and normal members

    12 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

13. License Limit

    12 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

14. Need option to schedule reports in Business Analytics with PDF

    74 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

15. Include "Microphone" and "Speaker" in MOS call card for phone calls

    15 votes

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    1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

16. Add physical addresses to reports as a tab

    12 votes

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    1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

17. Abandoned Call Tracking Feature

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    48 votes

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    5 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

18. reports in modern formats .xlsx

    7 votes

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    2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

19. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    33 votes

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    3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

20. Analytics should not states calls are missed when it was answered

    4 votes

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    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024