Settings and activity

216 results found

1. If there is possibility to have separate option tab for caller who , missed calls Hang up ,missed calls Left voicemail, missed calls.

   10 votes

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 24, 2024

2. Mute incoming call notifications while currently on a call

   573 votes

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   46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Check it out in app under Notifications and Audio
   Mark supported this idea  ·  Jun 24, 2024

3. Prioritize the current call over incoming calls

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 24, 2024

4. Analytics - ability to add calls routed to message only extension or announcement only extension.

   38 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 13, 2024

5. TEXT MESSAGE SMS NUMBER WE SENT FROM

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   45 votes

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   6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented. 

   Mark supported this idea  ·  Jun 11, 2024

6. Analytics regarding Text Messaging/SMS

   34 votes

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   4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 10, 2024

7. Custom Ringtones/Notifications for RingCentral Desktop

   9 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 6, 2024

8. transfer the IVR calls to external numbers

   4 votes

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 5, 2024

9. Added ring on IVR menu greetings

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 4, 2024

10. Missed calls to queue showing up as "Answered Elsewhere"

    47 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

11. Audible alerts for extended queue times or queue volume

    9 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

12. More information on abandoned calls within live reports

    19 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

13. Daily Filter in Dashboards

    8 votes

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    1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

14. Have the option to switch access for Analytics reports for call queue managers and normal members

    12 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

15. License Limit

    12 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

16. Need option to schedule reports in Business Analytics with PDF

    76 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

17. Include "Microphone" and "Speaker" in MOS call card for phone calls

    15 votes

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    1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

18. Add physical addresses to reports as a tab

    12 votes

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    1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

19. Abandoned Call Tracking Feature

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    50 votes

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    5 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

20. reports in modern formats .xlsx

    7 votes

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    2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024