← RingCentral Ideas

Settings and activity

117 results found

  1. HUD- ALL option is missing

    26 votes
    New  ·  5 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  2. HUD List Vertical Format vs Horizontal Format option

    35 votes
    New  ·  7 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  3. Disable Call recording announcement

    43 votes
    New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  4. Ability to set desk phone admin password through admin portal.

    19 votes
    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  5. Show Toll-free minute usage in Service Web

    54 votes
    New  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  6. Audit Trail Enhancements

    206 votes
    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Katherine supported this idea  · 

  7. Give meaningful error message when trying to move number assigned to ring cx to inventory

    2 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  8. Auto answer management options separately for inbound and outbound calling

    39 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  9. Sync RingCentral Desktop Application With RingCX

    155 votes
    Under Review  ·  9 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  10. Custom callback prompts

    5 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  11. Sync RC status with Microsoft Office (Teams/Outlook)

    121 votes
    3 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  12. Call Waiting for Teams Embedded App while on Teams call/meeting

    3 votes
    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  13. Sync Teams Status with RC Status

    31 votes
    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  14. MS Teams embeddable app to choose default tab

    3 votes
    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Katherine commented  · 

    this listed in several ideas RC do you have an idea of when this will happen?

    Katherine supported this idea  · 

  15. Choose default Tab in Teams 2.0 Integration

    5 votes
    Under Review  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Katherine commented  · 

    We use RC for Teams for most of my company and it is very frustrating not to set HUD and the a default when clicking on RC within Teams. It's a big complaint. I end up keeping both apps open for other reasons too.

    Katherine supported this idea  · 

  16. Unified status in Presence sync between MS Teams Embedded App and RC App

    30 votes
    5 comments  ·  Developer Platform, APIs, & Integrations » Developer Platform  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  17. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    51 votes
    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  18. Allow agents to place outbound calls in maxagent while on wrap up status

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  19. Wrap Time / After Contact Work

    44 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  20. Automatically change the status to Wrap during wrap-up time in RingCX.

    13 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 
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