Settings and activity
151 results found
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1 vote
Katherine
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16 votesKatherine
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19 votes
Hello, can you please clarify what you are referring to? Screenshots are very helpful. Are you referring to the status when the HUD is popped out from the RingCentral app?
Katherine
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169 votes
Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.
While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.
Thank you!
An error occurred while saving the comment Katherine
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42 votesKatherine
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10 votes
An error occurred while saving the comment Katherine
commented
This would be very helpful because people do still use physical phones and if the RC is targeting Mitel Connect customers, this will make them more competitive when repurposing Mitel handsets or getting new one, the customer may and provide similar feature parity allowing the customer to control their handset with the desktop app.
Katherine
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8 votesKatherine
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6 votes
An error occurred while saving the comment Katherine
commented
my CX customer has a lot DID's added to change outbound caller ID, it would be great the Label or name the number in bulk by state or assign groups along with organizing numbers within the portal. Some numbers are being used by CX outbound dialing others are for EX users and turnover.
Katherine
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3 votesKatherine
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64 votesKatherine
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8 votes
An error occurred while saving the comment Katherine
commented
this would be a huge time saver to implementation and maintenance.
Katherine
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55 votesKatherine
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65 votesKatherine
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13 votesKatherine
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7 votes
An error occurred while saving the comment Katherine
commented
Yes I miss this option - on Mitel/ShoreTel connect you could make notes during a call and you could export the history of those calls and Notes from you client with time duration. Very handy.
Katherine
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2 votesKatherine
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253 votesKatherine
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An error occurred while saving the comment Katherine
commented
While softphone is often replacing handsets, there are still a lot of handsets being used these days so it would be nice for AI notes to work with a handset if you answer with that device or make calls. It would be even better if it worked with desktop pairing. One of your target customers are users on Mitel/ShoreTel Connect who are used to controlling the handset with the desktop software.
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13 votesKatherine
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10 votes
An error occurred while saving the comment Katherine
commented
this would save time when the prompts are the same, but the greeting needs to indicate something else.
Katherine
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57 votesKatherine
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This is very important for a new customer who is going live this month. there are new laws that impact call centers as well as existing ones that make any type of recorded announcement a compliance issue, notification has to be from a live human vs. a robo voice.