Settings and activity

36 results found

1. Allow setting the Company Fax/SMS Recipient to a call queue

   15 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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2. Shared SMS were multiple users can receive and send SMS on specific number

   553 votes

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   105 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

   
   

   Planned for Q2 2024.

3. Email Notification for all Incidences (Service Down)

   14 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. Add RingCentral as a carrier to the SMS notification feature on call queue voicemails.

   6 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. An overview, within the User Settings, of all group memberships.

   88 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now available as an additional drop down in the User Settings.

6. Looking to arrange HUD by Dept/group

   86 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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7. International Calls Report please

   14 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Travis commented  ·  Feb 23, 2022  ·  Edit…  ·  Delete…

   Need a report for Charged calls such as toll-free/Long Distance/International to be able to see who is making calls.

   Save Submitting...

8. Folders or Subcategories within the HUD Feature

   45 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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9. Use RingOut without touching your desk phone

   20 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Travis supported this idea  ·  Mar 27, 2024

10. Call Queue - Ability to turn off missed call tagging

    89 votes

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    Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Ability to Set Ring Time for Desk Phones using a Template

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Consistent Sender Email Address for debug logs..ect

    5 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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13. Show upcoming RCV meetings without linking to Outlook 365/Google calendar

    15 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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14. Call queue groups should also be visible on the HUD

    62 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Travis supported this idea  ·  Mar 27, 2024

15. Changed Order of Desktop/Mobile App under Call Forwarding

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    171 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Planned for November 2024!

    Travis supported this idea  ·  Mar 27, 2024