Settings and activity

38 results found

1. Polycom Phones - Control Forwarding

   3 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Travis supported this idea  ·  Mar 27, 2024
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   Travis commented  ·  Apr 26, 2022  ·  Edit…  ·  Delete…

   When someone initiates a call forward from their physical phone instead of using the web it causes call queues to be forwarded. RC needs to do more like Mitel had where initiating a call forward from a RC supported phone initiates the call forward in the web so it doesn't break call queues.

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2. Show DND status on Desk phone for colleagues to know.

   65 votes

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   Future Consideration  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Travis supported this idea  ·  Mar 27, 2024

3. Allow setting the Company Fax/SMS Recipient to a call queue

   43 votes

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   Future Consideration  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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4. Shared SMS were multiple users can receive and send SMS on specific number

   1,445 votes

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   Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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5. Email Notification for all Incidences (Service Down)

   14 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. Add RingCentral as a carrier to the SMS notification feature on call queue voicemails.

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. An overview, within the User Settings, of all group memberships.

   88 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now available as an additional drop down in the User Settings.

8. Looking to arrange HUD by Dept/group

   100 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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9. International Calls Report please

   25 votes

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   Under Review  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Travis commented  ·  Feb 23, 2022  ·  Edit…  ·  Delete…

   Need a report for Charged calls such as toll-free/Long Distance/International to be able to see who is making calls.

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10. Folders or Subcategories within the HUD Feature

    46 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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11. Use RingOut without touching your desk phone

    20 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Travis supported this idea  ·  Mar 27, 2024

12. Call Queue - Ability to turn off missed call tagging

    97 votes

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    Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Ability to Set Ring Time for Desk Phones using a Template

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Consistent Sender Email Address for debug logs..ect

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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15. Show upcoming RCV meetings without linking to Outlook 365/Google calendar

    20 votes

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    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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16. Call queue groups should also be visible on the HUD

    82 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Travis supported this idea  ·  Mar 27, 2024

17. Changed Order of Desktop/Mobile App under Call Forwarding

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    186 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn more about controlling user access to the accept queue calls feature here!

    Travis supported this idea  ·  Mar 27, 2024