Settings and activity

38 results found

1. Polycom Phones - Control Forwarding

   3 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Travis supported this idea  ·  Mar 27, 2024
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   Travis commented  ·  Apr 26, 2022  ·  Edit…  ·  Delete…

   When someone initiates a call forward from their physical phone instead of using the web it causes call queues to be forwarded. RC needs to do more like Mitel had where initiating a call forward from a RC supported phone initiates the call forward in the web so it doesn't break call queues.

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2. Show DND status on Desk phone for colleagues to know.

   61 votes

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   Future Consideration  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Travis supported this idea  ·  Mar 27, 2024

3. Allow setting the Company Fax/SMS Recipient to a call queue

   38 votes

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   Future Consideration  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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4. Shared SMS were multiple users can receive and send SMS on specific number

   1,353 votes

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   313 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   
   

   Thank you!

5. Email Notification for all Incidences (Service Down)

   14 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. Add RingCentral as a carrier to the SMS notification feature on call queue voicemails.

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. An overview, within the User Settings, of all group memberships.

   88 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now available as an additional drop down in the User Settings.

8. Looking to arrange HUD by Dept/group

   98 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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9. International Calls Report please

   25 votes

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   Under Review  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Travis commented  ·  Feb 23, 2022  ·  Edit…  ·  Delete…

   Need a report for Charged calls such as toll-free/Long Distance/International to be able to see who is making calls.

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10. Folders or Subcategories within the HUD Feature

    46 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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11. Use RingOut without touching your desk phone

    20 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Travis supported this idea  ·  Mar 27, 2024

12. Call Queue - Ability to turn off missed call tagging

    96 votes

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    Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Ability to Set Ring Time for Desk Phones using a Template

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Consistent Sender Email Address for debug logs..ect

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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15. Show upcoming RCV meetings without linking to Outlook 365/Google calendar

    20 votes

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    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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16. Call queue groups should also be visible on the HUD

    78 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Travis supported this idea  ·  Mar 27, 2024

17. Changed Order of Desktop/Mobile App under Call Forwarding

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    186 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn more about controlling user access to the accept queue calls feature here!

    Travis supported this idea  ·  Mar 27, 2024