← RingCentral Ideas

Settings and activity

36 results found

  1. Allow setting the Company Fax/SMS Recipient to a call queue

    33 votes
    Future Consideration  ·  8 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  2. Shared SMS were multiple users can receive and send SMS on specific number

    729 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  3. Email Notification for all Incidences (Service Down)

    14 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Add RingCentral as a carrier to the SMS notification feature on call queue voicemails.

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. An overview, within the User Settings, of all group memberships.

    88 votes
    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Looking to arrange HUD by Dept/group

    94 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  7. International Calls Report please

    17 votes
    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    An error occurred while saving the comment
    Travis commented  · 

    Need a report for Charged calls such as toll-free/Long Distance/International to be able to see who is making calls.

  8. Folders or Subcategories within the HUD Feature

    46 votes
    Planned  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  9. Use RingOut without touching your desk phone

    20 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Travis supported this idea  · 

  10. Call Queue - Ability to turn off missed call tagging

    92 votes
    Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Ability to Set Ring Time for Desk Phones using a Template

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. Consistent Sender Email Address for debug logs..ect

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  13. Show upcoming RCV meetings without linking to Outlook 365/Google calendar

    19 votes
    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  14. Call queue groups should also be visible on the HUD

    73 votes
    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Travis supported this idea  · 

  15. Changed Order of Desktop/Mobile App under Call Forwarding

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    184 votes
    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Travis supported this idea  · 
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