Settings and activity

186 results found

1. Ability to change voice mail email notifications

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Homert Tabuyan supported this idea  ·  Sep 25, 2025

2. Feature Request: Continue MFA Support for VOIP Numbers

   14 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Homert Tabuyan shared this idea  ·  Sep 25, 2025

3. Ability to export international calling list from the Admin Portal

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Homert Tabuyan supported this idea  ·  Sep 4, 2025

4. Have Customer Service Record (CSR) available on the Service Web

   11 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Homert Tabuyan supported this idea  ·  Sep 3, 2025

5. Feature Request – Easier Access to RingCentral Video Meeting Data (Attendee List & Info)

   1 vote

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   New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Edit…  ·  Delete…  ·  Admin →
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   Homert Tabuyan shared this idea  ·  Aug 15, 2025

6. Recover call recordings for past 90 days

   119 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Homert Tabuyan supported this idea  ·  Jul 25, 2025

7. Auto-Attach Recorded RingCentral Meetings to Salesforce Ticket Reference

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Edit…  ·  Delete…  ·  Admin →
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   Homert Tabuyan shared this idea  ·  Jun 24, 2025

8. 💡 Feature Request: Conditional Call Routing for Supervisors Within Shared Queue

   3 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Homert Tabuyan shared this idea  ·  Jun 18, 2025

9. Enable Admin Visibility of Call Forwarding Settings on Physical Desk Phones

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Homert Tabuyan shared this idea  ·  Jun 11, 2025

10. Case Severity

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Homert Tabuyan supported this idea  ·  Jun 11, 2025

11. Feature Request: Enable Toll-Free to Toll-Free Call Support

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Homert Tabuyan shared this idea  ·  Jun 11, 2025

12. RingCX Feature Request – Custom Busy Announcement Based on Queue Placement

    6 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Homert Tabuyan shared this idea  ·  May 31, 2025

13. Enable Call Forwarding to Distinguish Between Voice and Fax Calls

    19 votes

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    New  ·  5 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Homert Tabuyan supported this idea  ·  May 29, 2025
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    Homert Tabuyan commented  ·  May 29, 2025  ·  Edit…  ·  Delete…

    Customer also requested that Numbers assigned to ATA for FAX purposed must generate a FAX tone when number is called. IT should not introduce a Ringtone like it is being forwarded to Deskpone.

    Save Submitting...

14. RingCX Feature Enhancement | Allow Administrator to change User Role from Analyst to Editor

    2 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Homert Tabuyan shared this idea  ·  May 23, 2025

15. Check another user's messages using Admin Password or Master Password

    9 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Homert Tabuyan supported this idea  ·  May 16, 2025

16. AI follow-up emails in RingSense CX

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    8 votes

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    0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    I'm glad to announce that this feature is now available in your AI QM account. You can generate AI followup emails, as well as use various different templates to create the relevant emails.

    
    

    See the attached GIF

    Homert Tabuyan supported this idea  ·  May 15, 2025

17. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    99 votes

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    New  ·  22 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Homert Tabuyan supported this idea  ·  May 15, 2025

18. caller ID

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Homert Tabuyan supported this idea  ·  May 14, 2025

19. Feature Request – RingCX Queue Templates for General Settings and Queue Events

    5 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Homert Tabuyan shared this idea  ·  May 14, 2025

20. Rinsense for RingCX icon RingCentral app

    6 votes

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    Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Homert Tabuyan shared this idea  ·  May 10, 2025