Settings and activity

156 results found

1. Sync RingCentral Desktop Application With RingCX

   317 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Mar 20, 2025

2. Spoofing caller id while Porting In

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Mar 20, 2025

3. Hot Desk Phone to Paging Only group

   10 votes

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   1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Mar 19, 2025

4. Live monitoring from RingCentral Admin portal of a extension/user.

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Mar 18, 2025

5. Feature Request – Persistent RingCX Session Across Page Reloads and Tabs

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Mar 12, 2025

6. Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Mar 11, 2025

7. Feature Request – SMS / Campaign History Activity Tracker

   10 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Mar 10, 2025

8. Feature Request – Customizable User Manager Permissions for User Groups

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Mar 10, 2025

9. Feature Request: Auto-Add Queue Members to Performance Analytics Reports & Subscriptions

   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Feb 26, 2025

10. Request Option to Select Ring Central Contact Center /North America

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Feature Request: Rules Engine for RingCX

    2 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Feb 24, 2025

12. Feature Request – Allow Support Agents to Remove Email Addresses Upon Request

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Feb 19, 2025

13. Feature Request – Ability to Broadcast Updated Number Location

    4 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Jan 29, 2025

14. Subject: Feature Request: Separate Disposition and Wrap-Up Settings in RingCX

    7 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Jan 28, 2025

15. Feature Request: Enhanced Support for Deskphones in User Settings Templates

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Jan 28, 2025

16. RingCX Voice Skill "Play Hold Time" Feature Enhancement Request

    6 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Jan 16, 2025

17. Feature Request: Enable Call Recording on External Transfers to RingCX

    5 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Jan 16, 2025

18. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

    Homert supported this idea  ·  Dec 24, 2024
    An error occurred while saving the comment
    Homert commented  ·  Dec 24, 2024  ·  Edit…  ·  Delete…

    Please apply thi feature to RIngCX as well.

    Save Submitting...

19. Feature Request: Restrict User Login to RingCentral Mobile App

    19 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Dec 24, 2024

20. RingCX Feature Request: Dynamic Call Routing Based on Queue Volume Percentage

    7 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Dec 24, 2024