Settings and activity
51 results found
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5 votes
James
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3 votes
An error occurred while saving the comment James
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4 votesJames
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An error occurred while saving the comment James
commented
The same goes for when a call is answered through the deskphone there is a missed call notification on the app. The ability to remove missed call on app when call is answered through the phone would be helpful.
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5 votes
An error occurred while saving the comment James
commented
It would be better if there were an option to filter missed call reports between certain hours in order to compare the missed call percentage.
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8 votesJames
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An error occurred while saving the comment James
commented
Could have been better if there were some sort of notifications or reminders to update the status messages as we sometimes tend to forget to update them.
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1 vote
An error occurred while saving the comment James
commented
This also happens on a regular direct call or call queue calls. When a call queue call comes in and a user x out the call from the dial pad, the dial pad will be gone but the call keeps ringing until someone answers the call or the caller disconnects.
The ignore button does not work for call queue calls because when you hit ignore, the call will be gone for a few seconds and will ring back up again.
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4 votes
An error occurred while saving the comment James
commented
Please allow ability for all users, regardless of their roles to see and access all cases on the account.
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48 votes
An error occurred while saving the comment James
commented
The current behavior of the call queue calls is that, if a member of a call queue ignores the call, it will continue to ring until the call is answered or the caller hang up.
It would be better if after ignoring the call, the ringing stops and only continues to ring on other members of the call queue.
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86 votes
An error occurred while saving the comment James
commented
It would also be helpful if we reject or ignore a call from the desk phone, the calls should be rejected or ignored on the RingCentral app. Currently, the behavior is that the calls once rejected or ignored on the desk phone, it continuous to ring on the app.
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15 votesJames
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3 votes
An error occurred while saving the comment James
commented
To have a KPI filter we can add that specifies the number of outbound calls that were connected or not for all the users in the performance reports under the User tab.
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6 votes
An error occurred while saving the comment James
commented
It would be helpful if we can have the option to disable or enable the fax for the main number.
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7 votes
An error occurred while saving the comment James
commented
This would be helpful not only for robocalls but for any numbers that we would like to be added to the blocked list. We would like an option to block bulk numbers.
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7 votesJames
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4 votesJames
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2 votesJames
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8 votes
An error occurred while saving the comment James
commented
It would be helpful to only allow users to use the desired cover sheet we have selected and not have the option to use different cover pages.
James
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1 voteJames
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1 voteJames
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4 votesJames
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This will also be a helpful feature under the Performance Reports > Call tab to be able to download reports and see where the call was routed to.