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73 results found

  1. Group > Call Queues > Overflow Group - Ring Simultaneously

    23 votes

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    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Rona Orenstein supported this idea  · 

  2. RC University Courses assigment, and progress tracking over multiple users.

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rona Orenstein supported this idea  · 

  3. Set the default virtual background for all users in an organization

    28 votes

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    Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Rona Orenstein supported this idea  · 

  4. Messaging: Subfolders

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Rona Orenstein supported this idea  · 

  5. When starting a new direct messages with someone it would be nice to see their presence before hitting send.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Rona Orenstein supported this idea  · 

  6. Support for accented characters in dialer

    11 votes

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    1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Rona Orenstein supported this idea  · 

  7. Paging Group Device to Receive Page increase to 65 Devices

    36 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rona Orenstein supported this idea  · 

  8. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    642 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Rona Orenstein supported this idea  · 

  9. Voicemail Setting Permission for custom role

    36 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rona Orenstein supported this idea  · 

  10. Reputation Management support for phone numbers being flagged as Spam.

    34 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Rona Orenstein supported this idea  · 

  11. Restrict access to Admin Portal by geographic location of IP address

    27 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rona Orenstein supported this idea  · 

  12. Add the ability to push custom rules for Call Queues to the call Queues template

    22 votes

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    2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Rona Orenstein supported this idea  · 

  13. On-demand Call Recording Announcement settings by individual sites not account based

    31 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rona Orenstein supported this idea  · 

  14. Site specific directory, Hide the company directory from specific users only

    93 votes

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    7 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Rona Orenstein commented  · 

    ...et up with an account and immediately moved them to that site. However, in the RC Phone app they can see all the lines from other sites. Is there a way to remove that?. I'm noticing that users in any site have the contacts from all sites. Example - I made a site called "softphones" and got a new user set up with an account and immediately moved them to that site. However, in the RC Phone app they can see all the lines from other sites. Is there a way to remove that?

     
    NOTE:  
    the corporate directory will still show across all devices regardless of site. The directory is designed to be all users within a UID. Unfortunately at this time we do not have a way to limit the directory by site so this would have to be a feature request.

  15. Virtual Backgrounds for RC Meetings

    6 votes

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    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Rona Orenstein commented  · 

    Customer needs their users to use virtual background setting in RC Meetings while WFH without the need of a physical green screen behind a user.

  16. The RingCentral Scheduler add-in should be on the main Outlook page instead of within the Calendar app

    1 vote

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Rona Orenstein shared this idea  · 

  17. Limit RCV recordings to certain individuals.

    5 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Rona Orenstein shared this idea  · 

  18. Customer is requesting that the Account Usage graphical view/download be available to them to get on their own.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rona Orenstein shared this idea  · 

  19. Safari support on iPhone for RingCentral Video - When?

    7 votes

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    Implemented  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    Rona Orenstein shared this idea  · 

  20. Lockdown virtual backgrounds for users OR, more importantly, use the company's choice and lock THAT down

    1 vote

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    Future Consideration  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    Rona Orenstein shared this idea  · 
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