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72 results found

  1. Group > Call Queues > Overflow Group - Ring Simultaneously

    15 votes

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    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Rona Orenstein supported this idea  · 

  2. RC University Courses assigment, and progress tracking over multiple users.

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rona Orenstein supported this idea  · 

  3. Set the default virtual background for all users in an organization

    23 votes

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    Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Rona Orenstein supported this idea  · 

  4. Messaging: Subfolders

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Rona Orenstein supported this idea  · 

  5. When starting a new direct messages with someone it would be nice to see their presence before hitting send.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Rona Orenstein supported this idea  · 

  6. Support for accented characters in dialer

    11 votes

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    1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Rona Orenstein supported this idea  · 

  7. Paging Group Device to Receive Page increase to 65 Devices

    31 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rona Orenstein supported this idea  · 

  8. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    520 votes

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    Future Consideration  ·  82 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Rona Orenstein supported this idea  · 

  9. Voicemail Setting Permission for custom role

    36 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rona Orenstein supported this idea  · 

  10. Reputation Management support for phone numbers being flagged as Spam.

    18 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Rona Orenstein supported this idea  · 

  11. Restrict access to Admin Portal by geographic location of IP address

    27 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rona Orenstein supported this idea  · 

  12. Add the ability to push custom rules for Call Queues to the call Queues template

    21 votes

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    2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Rona Orenstein supported this idea  · 

  13. On-demand Call Recording Announcement settings by individual sites not account based

    31 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rona Orenstein supported this idea  · 

  14. Virtual Backgrounds for RC Meetings

    6 votes

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    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Rona Orenstein commented  · 

    Customer needs their users to use virtual background setting in RC Meetings while WFH without the need of a physical green screen behind a user.

  15. The RingCentral Scheduler add-in should be on the main Outlook page instead of within the Calendar app

    1 vote

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Rona Orenstein shared this idea  · 

  16. Limit RCV recordings to certain individuals.

    5 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Rona Orenstein shared this idea  · 

  17. Customer is requesting that the Account Usage graphical view/download be available to them to get on their own.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rona Orenstein shared this idea  · 

  18. Safari support on iPhone for RingCentral Video - When?

    7 votes

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    Implemented  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    Rona Orenstein shared this idea  · 

  19. Lockdown virtual backgrounds for users OR, more importantly, use the company's choice and lock THAT down

    1 vote

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    Future Consideration  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    Rona Orenstein shared this idea  · 

  20. Be able to allow/restrict video recordings for RingCentral Video to certain users

    10 votes

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    Needs More Information  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Rona Orenstein shared this idea  · 
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