Settings and activity
36 results found
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89 votes
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8 votes
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3 votes
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45 votes
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219 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239 -
2 votes
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136 votes
An error occurred while saving the comment -
475 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
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185 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn more about controlling user access to the accept queue calls feature here!
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797 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!
To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.
Thank you!
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382 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
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25 votes
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20 votes
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9 votes
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77 votes
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189 votes
This is a huge issue for us. We're already fighting with Presence showing incorrectly, this just adds insult to injury. There should be a yellow "Idle" presence if anything. Not an "Offline" after inactivity. In our tests, "Inactivity" = being "away" from your Ring Central app/not actively clicking in it. Our users may be reviewing policies in a different window for 30 minutes or so and then become inactive. This is extremely confusing to our Receptionists who are trying to place calls, but see people inactive, when they're actually in the office.The Inactivity should come from true system inactivity where the system has been idle, not the desktop application interaction. That would denote true inactivity for a user. And I believe that still should show as a yellow "Idle" presence. Definitely not "Offline".