Settings and activity
35 results found
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134 votes
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9 votes
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3 votes
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46 votes
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220 votesThis is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239
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2 votes
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154 votes
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484 votes
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
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186 votes
Learn more about controlling user access to the accept queue calls feature here!
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1,445 votes
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27 votes
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20 votes
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9 votes
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82 votes
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194 votes
Thanks for this suggestion. Remote control during screen sharing is available today, but only when both the person sharing and the person requesting control are on the RingCentral desktop app. This is because the desktop app has deeper access to your device that a browser simply isn't allowed to have for security reasons — browsers intentionally limit what a website can do with your screen, keyboard, and mouse to protect users.
Bringing remote control to the browser would require the desktop app to be updated to work with those browser limitations, which is a significant undertaking relative to how this feature is used today. After evaluating it, we've decided this isn't something we'll be building, and we're closing this request.
If remote control is something you rely on, we'd recommend joining meetings from the RingCentral desktop app rather than the browser.See Requesting and approving remote desktop control.
This is a huge issue for us. We're already fighting with Presence showing incorrectly, this just adds insult to injury. There should be a yellow "Idle" presence if anything. Not an "Offline" after inactivity. In our tests, "Inactivity" = being "away" from your Ring Central app/not actively clicking in it. Our users may be reviewing policies in a different window for 30 minutes or so and then become inactive. This is extremely confusing to our Receptionists who are trying to place calls, but see people inactive, when they're actually in the office.The Inactivity should come from true system inactivity where the system has been idle, not the desktop application interaction. That would denote true inactivity for a user. And I believe that still should show as a yellow "Idle" presence. Definitely not "Offline".