← RingCentral Ideas

Settings and activity

36 results found

  1. Outbound Calls Tagged as Robocall | RingCentral

    53 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  2. Red Dot Notification setting for the RingCentral Taskbar Icon

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  3. Remove Toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  4. Set phone to DND during synced calendar meetings (RC or otherwise)

    43 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  5. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

    216 votes
    37 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239

  6. Showing available when connecting to a call

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  7. Idle behavior shows users offline even though they are available and logged into RC.

    122 votes
    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Kiley commented  · 

    This is a huge issue for us. We're already fighting with Presence showing incorrectly, this just adds insult to injury. There should be a yellow "Idle" presence if anything. Not an "Offline" after inactivity. In our tests, "Inactivity" = being "away" from your Ring Central app/not actively clicking in it. Our users may be reviewing policies in a different window for 30 minutes or so and then become inactive. This is extremely confusing to our Receptionists who are trying to place calls, but see people inactive, when they're actually in the office.The Inactivity should come from true system inactivity where the system has been idle, not the desktop application interaction. That would denote true inactivity for a user. And I believe that still should show as a yellow "Idle" presence. Definitely not "Offline".

  8. Adjust how missed calls are categorized for group calls

    473 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

  9. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    184 votes
    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

  10. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  11. Text from the same main user number

    366 votes
    62 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users

  12. Creating new Contact Groups

    19 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Contacts  ·  Admin →
    How important is this to you?

  13. display company name instead of phone number when using sms

    16 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?

  14. HUD list add own Tabs at top to group people listed

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  15. Call queue groups should also be visible on the HUD

    73 votes
    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?

  16. Add Remote Control feature to RC Desktop App - Video

    189 votes
    Implemented  ·  71 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?
2 Next →