← RingCentral Ideas

Settings and activity

200 results found

  1. Ability to set desk phone admin password through admin portal.

    33 votes
    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Susan supported this idea  · 

  2. Show Toll-free minute usage in Service Web

    56 votes
    New  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Susan supported this idea  · 

  3. Position in Queue, Estimated wait time, and Call queue caller call back feature

    212 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Susan supported this idea  · 

  4. Enable Admin Portal to view and change users ability to "Accept Queue Calls"

    5 votes
    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Susan supported this idea  · 

  5. Ability to create Analytics reports that will tell when a member log in/log out from the call queue

    8 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Susan supported this idea  · 

  6. Abandoned calls in performance report but call are being forwarded to an external number

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Susan supported this idea  · 

  7. HUD List Vertical Format vs Horizontal Format option

    39 votes
    New  ·  7 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Susan supported this idea  · 

  8. Additional Filtering Options for Call Log

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Susan shared this idea  · 

  9. Ability to Restrict Call Log Reporting for Roles

    3 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Susan supported this idea  · 

  10. Non-Super Admin users can elevate themselves to a Super Admin.

    92 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Susan supported this idea  · 

  11. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    86 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Susan supported this idea  · 

  12. Multiple recipient for faxes and SMS

    166 votes
    Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Susan supported this idea  · 

  13. Shared SMS were multiple users can receive and send SMS on specific number

    729 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Susan supported this idea  · 

  14. Ring all together

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Susan shared this idea  · 

  15. SMS Logs Filter by Department

    3 votes
    1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Susan shared this idea  · 

  16. drill down on a report for accurate missed calls on call queue

    5 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Susan supported this idea  · 

  17. Reporting Capability on IVR Menu for key presses

    60 votes
    Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Susan supported this idea  · 

  18. Missed calls to queue showing up as "Answered Elsewhere"

    41 votes
    Under Review  ·  8 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
    How important is this to you?
    Susan supported this idea  · 

  19. Live report access for users that is not a Super Admin

    15 votes
    2 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Susan supported this idea  · 

  20. Missed call report that shows all available users at the time of the missed call.

    34 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Susan supported this idea  · 
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