Settings and activity

212 results found

1. Call Volume Live Dashboard

   17 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

2. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

   20 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

3. Audit Trail Scheduled Reporting

   11 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

4. How long has the member of a queue been 'Available'?

   32 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

5. Abandoned Call Tracking Feature

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   53 votes

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   6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

6. I would like to be able to see the total time a user is toggled on to accept calls

   70 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

7. Performance report align with user call logs

   95 votes

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   Under Review  ·  11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

8. User Extension and Device Report

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 11, 2024

9. Edit profile picture on admin portal

   26 votes

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   New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 11, 2024

10. Sync between Cost Centers and Sites

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    18 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024

11. Separate ring options for phone calls and Intercom calls, or allow custom for Intercom calls.

    11 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024

12. Sync RingCentral Desktop Application With RingCX

    298 votes

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    Planned  ·  25 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024

13. Ability to set desk phone admin password through admin portal.

    42 votes

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    New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024

14. Show Toll-free minute usage in Service Web

    66 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024

15. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

    Susan supported this idea  ·  Oct 11, 2024

16. Enable Admin Portal to view and change users ability to "Accept Queue Calls"

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024

17. Ability to create Analytics reports that will tell when a member log in/log out from the call queue

    11 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024

18. Abandoned calls in performance report but call are being forwarded to an external number

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024

19. HUD List Vertical Format vs Horizontal Format option

    48 votes

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    New  ·  10 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 4, 2024

20. Additional Filtering Options for Call Log

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan shared this idea  ·  Oct 4, 2024