Settings and activity

200 results found

1. Ability to set desk phone admin password through admin portal.

   17 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Susan supported this idea  ·  Oct 11, 2024

2. Show Toll-free minute usage in Service Web

   48 votes

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   New  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 11, 2024

3. Ability to receive a call back when you reach the front of the call queue

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 11, 2024

4. Enable Admin Portal to view and change users ability to "Accept Queue Calls"

   5 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 11, 2024

5. Ability to create Analytics reports that will tell when a member log in/log out from the call queue

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 11, 2024

6. Abandoned calls in performance report but call are being forwarded to an external number

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 11, 2024

7. HUD List Vertical Format vs Horizontal Format option

   29 votes

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   New  ·  7 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 4, 2024

8. Additional Filtering Options for Call Log

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan shared this idea  ·  Oct 4, 2024

9. Ability to Restrict Call Log Reporting for Roles

   2 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 4, 2024

10. Non-Super Admin users can elevate themselves to a Super Admin.

    91 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Jul 11, 2024

11. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    56 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Jul 11, 2024

12. Multiple recipient for faxes and SMS

    109 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Jul 11, 2024

13. Shared SMS were multiple users can receive and send SMS on specific number

    694 votes

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    142 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

    
    

    Planned for Q2 2024.

    Susan supported this idea  ·  Jul 11, 2024

14. Ring all together

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Susan shared this idea  ·  Jul 11, 2024

15. SMS Logs Filter by Department

    3 votes

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    1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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    Susan shared this idea  ·  Mar 26, 2024

16. drill down on a report for accurate missed calls on call queue

    4 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

17. Reporting Capability on IVR Menu for key presses

    48 votes

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    Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

18. Missed calls to queue showing up as "Answered Elsewhere"

    32 votes

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    Under Review  ·  8 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

19. Live report access for users that is not a Super Admin

    13 votes

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    2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

20. Missed call report that shows all available users at the time of the missed call.

    33 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024