Settings and activity

159 results found

1. Remove missed call from queue members if answered

   219 votes

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   29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Learn more about this feature here.

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   Aliyah commented  ·  Nov 22, 2022  ·  Edit…  ·  Delete…

   It can help users to determine whether the call was missed by all members in the call queue, or if it is already answered by another member on the call queue group. Just to avoid the confusion whether they need to call the missed call back or not.

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2. Add fillable line in Fax menu for person's name to auto-populate in Cover Page

   19 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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3. Increase Data Retention of Analytics

   52 votes

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   Future Consideration  ·  7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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4. Auto detect calling number

   15 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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5. Service portal visibility how many users/ devices logged-in on each extension

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. Log Out from all devices

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Include SMS on export data fields

   70 votes

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   Under Review  ·  16 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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8. Allow Super Admin Users to Manage What Counts as an Abandoned Call

   46 votes

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   Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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9. Analytics Report Issue

   2 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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10. Allow Use of any Number as Caller ID by Any User from Any Site

    40 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Bulk Upload / Template in uploading or updating Company Emergency Response Locations (All Sites/ per sites)

    5 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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12. Conference/3-way calling Automatic recording

    36 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. Sharelined on Call queue

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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14. Dynamic outbound caller ID

    12 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Two-Factor Authentication (2FA)

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Allow handling of multiple Call Queue calls

    116 votes

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    26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Admins, learn how to set up this feature here!

17. Improve the Presence Extension Selection Screen

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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18. Import Custom Rules for Multi-level IVR sites

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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19. RingCentral App Active Logins (Security Risk)

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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