Settings and activity

50 results found

1. Apply key template on Presence for yealink device

   28 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Creative Planning supported this idea  ·  Apr 12, 2024

2. Remove delay when Ring in Overflow call queue

   4 votes

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   0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Creative Planning supported this idea  ·  Apr 3, 2024

3. Call Queue ring simultaneously the overflow into another call queue simultaneously

   17 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Creative Planning supported this idea  ·  Apr 3, 2024

4. Main Line Ringing Multiple phones

   5 votes

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   0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Creative Planning supported this idea  ·  Apr 3, 2024

5. Allow certain people in call groups to have incoming calls ring when they are on the phone

   3 votes

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   0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Creative Planning supported this idea  ·  Apr 3, 2024

6. Cold Transfer from Call Queue

   10 votes

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   1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Creative Planning supported this idea  ·  Apr 3, 2024

7. Call recording message in spanish

   3 votes

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   0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Creative Planning supported this idea  ·  Apr 3, 2024

8. Add ring group to call queues

   23 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Creative Planning supported this idea  ·  Apr 3, 2024

9. Ability to answer more than 1 call from a call queue.

   39 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Creative Planning supported this idea  ·  Apr 1, 2024

10. Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Creative Planning supported this idea  ·  Apr 1, 2024

11. Forward a voicemail to another extension

    26 votes

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    Planned  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Creative Planning supported this idea  ·  Mar 18, 2024

12. Add Public Holidays into the Call Queue Schedule

    53 votes

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    3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This will be implemented in November 2024 as Call Queue Custom Rule Templates!

    Creative Planning supported this idea  ·  Mar 18, 2024

13. Desk Phone and Desktop application Sync

    86 votes

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    Planned  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Creative Planning supported this idea  ·  Mar 18, 2024

14. make the Google Chrome Plug-In that is used for the agent leg be officially supported by Microsoft Edge.

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Creative Planning supported this idea  ·  Mar 18, 2024

15. Changing the Main Super Admin to another existing extension

    32 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Creative Planning supported this idea  ·  Mar 18, 2024

16. Presence status on Plug-In not in sync

    16 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Creative Planning supported this idea  ·  Mar 18, 2024

17. Improve "Security Notice from RingCentral" Emails

    35 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Creative Planning supported this idea  ·  Mar 18, 2024

18. Desk phone caller ID

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Creative Planning supported this idea  ·  Mar 18, 2024

19. Call queue groups should also be visible on the HUD

    69 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Creative Planning supported this idea  ·  Mar 12, 2024

20. Status based call handling options

    6 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Creative Planning shared this idea  ·  May 4, 2023