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38 votes
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You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.
Learn more here:
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63 votesPlanned ·
AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
This will be implemented in November 2024 as Call Queue Custom Rule Templates!
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7 votesUnder Review · 0 comments · Developer Platform, APIs, & Integrations » Integrations: Other · Admin →
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