Settings and activity

92 results found

1. Update custom fax template

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark Yaguil supported this idea  ·  Apr 1, 2025

2. Ability to turn off ads or promotional content from the email voicemail notifications or other notifications

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   17 votes

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   New  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark Yaguil supported this idea  ·  Mar 21, 2025

3. Access to AI content

   15 votes

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Yaguil supported this idea  ·  Mar 17, 2025

4. Have option to access and delete AI Notes on Admin portal

   21 votes

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Yaguil supported this idea  ·  Mar 17, 2025

5. SMS Retention

   129 votes

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   Under Review  ·  38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark Yaguil supported this idea  ·  Mar 13, 2025

6. Customize data retention

   64 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Yaguil supported this idea  ·  Mar 13, 2025

7. Sync contacts from portal to deskphones

   58 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Mark Yaguil supported this idea  ·  Mar 7, 2025

8. Conference/3-way calling Automatic recording

   36 votes

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   Future Consideration  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark Yaguil supported this idea  ·  Feb 27, 2025

9. Disable "AI is taking notes" when on call

   169 votes

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   37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

   While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

   Thank you!

   Mark Yaguil supported this idea  ·  Feb 13, 2025

10. Merge 2 Teams /Group Chat in RC App

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Mark Yaguil supported this idea  ·  Jan 17, 2025

11. CNAM feature for Canada

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    112 votes

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    Implemented  ·  23 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark Yaguil supported this idea  ·  Jan 6, 2025

12. Outbound Caller ID Limitations

    33 votes

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    New  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark Yaguil supported this idea  ·  Dec 27, 2024

13. Audit Trail Enhancements

    275 votes

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    72 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Mark Yaguil supported this idea  ·  Dec 5, 2024

14. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

    122 votes

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    Planned  ·  24 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark Yaguil supported this idea  ·  Dec 2, 2024

15. Super Admin full access to VM and SMS on the Admin Portal

    65 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mark Yaguil supported this idea  ·  Nov 19, 2024

16. sms performance report

    67 votes

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    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark Yaguil supported this idea  ·  Nov 18, 2024

17. Ability to retrieve sent fax messages beyond 90 days

    27 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Yaguil supported this idea  ·  Oct 29, 2024

18. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    139 votes

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    Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Yaguil supported this idea  ·  Oct 15, 2024

19. Ability to Add UAE Numbers such as Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.

    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » International  ·  Delete…  ·  Admin →
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    Mark Yaguil supported this idea  ·  Oct 8, 2024

20. ADD fax preview before sending the fax and cover page.

    36 votes

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    Planned  ·  6 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Mark Yaguil supported this idea  ·  Sep 30, 2024