Settings and activity

125 results found

1. Sync contacts from portal to deskphones

   60 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 7, 2025

2. Conference/3-way calling Automatic recording

   45 votes

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   Future Consideration  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Feb 27, 2025

3. Disable "AI is taking notes" when on call

   188 votes

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   42 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

   While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

   Thank you!

   Mark supported this idea  ·  Feb 13, 2025

4. Merge 2 Teams /Group Chat in RC App

   5 votes

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   New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jan 17, 2025

5. CNAM feature for Canada

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   118 votes

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   Implemented  ·  23 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jan 6, 2025

6. Outbound Caller ID Limitations

   39 votes

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   New  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Dec 27, 2024

7. Audit Trail Enhancements

   294 votes

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   78 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   Mark supported this idea  ·  Dec 5, 2024

8. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

   238 votes

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   Planned  ·  49 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Dec 2, 2024

9. Super Admin full access to VM and SMS on the Admin Portal

   75 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Nov 19, 2024

10. Analytics regarding Text Messaging/SMS

    330 votes

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    45 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

    Mark supported this idea  ·  Nov 18, 2024

11. Ability to retrieve sent fax messages beyond 90 days

    32 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 29, 2024

12. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    174 votes

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    Under Review  ·  25 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 15, 2024

13. Ability to Add UAE Numbers such as Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.

    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » International  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 8, 2024

14. ADD fax preview before sending the fax and cover page.

    40 votes

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    Planned  ·  6 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 30, 2024

15. Time out feature within IVR menu

    18 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 27, 2024

16. Allow Users to log into more than one hot desk phone at a time

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 20, 2024

17. Alert users when being monitored

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 20, 2024

18. Combine All Subscription Reports in One Email

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 19, 2024

19. Auto Download Received Fax

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 9, 2024

20. Add Mitel Phones to the Supported Devices for Intercom Feature

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 9, 2024