Settings and activity

95 results found

1. Missed Call notification suppression for calls placed to and answered in Call Queues and RingGroups

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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2. RingCentral for SalesForce feature parity with RingEX

   4 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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3. Ability to Login/Logout from Call Queues on Desktop Phones

   29 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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4. Bulk change to Site Hours in Multi-Site environment

   11 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. Disable accept queue call slide bar on some agents

   30 votes

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   5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, this user setting is available by default, but admins can remove it in the Admin Portal by creating a custom role. Thank you!

6. MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out

   25 votes

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   Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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7. RingCentral for SalesForce: warm transfer

   6 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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8. RingCentral for SalesForce: Prevent screen pop for internal calls

   2 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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9. Inbound SMS queues on MVP (like textel but internal)

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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10. Make Messaging Permission in Custom Roles a Native Feature

    33 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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11. Archiver Disconnect Notification

    15 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Multi Site: Enhance Multi Site Features -

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Remove ability for users to place themselves into a DND state on RC Desktop app, Physical phones and RC Mobile...

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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14. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    42 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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15. Support for Azure & Windows 365 VDI environments

    25 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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16. Ability to exclude internal calls from automatic call recording

    55 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Allow up to 100,000 DLs per UID

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Separate Directories in Multi-Site Environment

    57 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Call Merge on RC App drops participants of a merged call when the originating user disconnects. Customer would like the merged to call...

    45 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Create a number type like CCRN for customer numbers needing TAS Bypass (aka CCAN)

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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