Settings and activity

19 results found

1. Streaming music to be played to users on hold; music needs to match what's being played in store

   17 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Jun 5, 2024

2. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

   24 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   David supported this idea  ·  May 16, 2024

3. Ability to bypass IVR (to have humans answer phone) without creation of Custom Rule

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   David shared this idea  ·  Aug 25, 2020

4. O@H Omnichannel Options

   7 votes

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   Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   David commented  ·  Aug 25, 2020  ·  Edit…  ·  Delete…

   We lost a ton of revenue because we could not offer this cusotmer the basic omni channel service. They needed web messaging, but we had to sell them full ccc by Five9's

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   David commented  ·  Aug 25, 2020  ·  Edit…  ·  Delete…

   this is a need for every opportunity we encounter that requires true CC. O@H can NOT compete.

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   David shared this idea  ·  Aug 25, 2020

5. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

   24 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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6. Limited Extension - "Domestic Calling Allowed" Radio Button

   17 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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7. Option to disable all email notifications during customer implementation phase

   32 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Ability to remove/hide users from the directory/contact list

   62 votes

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   Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Embed agent into RingEX

   46 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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10. Bulk Phone Number Template Programming for Configurations

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Allow Custom Fields on all extension types, not just Users.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Meeting Start Countdown Timer

    5 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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13. Bring back the pause screen share feature

    56 votes

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    Future Consideration  ·  4 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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14. WebRTC for SalesForce

    41 votes

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    Implemented  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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15. Resend Welcome Email to Super Admin after 48-hour expiration

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Zendesk - Missed Call Search & Update

    3 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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17. Control Business Hours, After Hours and/or Custom rules via hard phone

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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18. Enable syncing of contact/address book across all users

    119 votes

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    27 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn more about managing the shared directory of external contacts here!

19. Enable/Disable OnDemand Call Recording by user (not system wide)

    67 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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