Settings and activity

51 results found

1. Schedule changes to Call Queue membership

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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2. Configuring Dial-By-Name Directory Extensions at the Site Level

   65 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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3. Copy Custom Answering Rules to other Sites

   30 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Currently planning and under development. No specific release date available yet.

4. Fax transmission notification to include copy of fax.

   102 votes

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   Under Review  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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5. Account-Wide Holiday Settings and/or Holiday Templates

   253 votes

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   27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

6. Analytics regarding Text Messaging/SMS

   259 votes

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   35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

7. Shared SMS were multiple users can receive and send SMS on specific number

   1,445 votes

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   Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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8. Search Contacts by Nickname, Custom ID or Practically Any Field

   17 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Provide a way to directly leave voicemails without first calling someone

   32 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Outbound Automatic Voicemail Drop

    272 votes

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    Future Consideration  ·  55 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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11. Send voice messages over chat

    49 votes

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    Implemented  ·  27 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Yossi commented  ·  Apr 28, 2022  ·  Edit…  ·  Delete…

    Voice notes option in private and team chats would be very helpful for our users. instead of typing and reading long massages.

    Save Submitting...

12. Forward from admin portal to phone mailbox

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. RingCentral Analytics Company Numbers - Please include a column indicating what the number is assigned to

    14 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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14. Change the name of the group text message

    40 votes

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    Planned  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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15. Allow admin management of virtual background feature for meetings

    36 votes

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    Under Review  ·  3 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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16. Increasing Paging Only group to more than 25 devices

    99 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Allow admins to change user profile information (including pictures)

    150 votes

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    Under Review  ·  31 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    84 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Mark text messages, voicemails, missed call notifications as unread when already read

    59 votes

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    Implemented  ·  20 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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20. Show availability/status in Company contact list.

    101 votes

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    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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