← RingCentral Ideas

Settings and activity

52 results found

  1. Schedule changes to Call Queue membership

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  2. Configuring Dial-By-Name Directory Extensions at the Site Level

    64 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. Copy Custom Answering Rules to other Sites

    29 votes
    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Fax transmission notification to include copy of fax.

    72 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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  5. Account-Wide Holiday Settings and/or Holiday Templates

    235 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

  6. Analytics regarding Text Messaging/SMS

    228 votes
    Future Consideration  ·  27 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  7. Shared SMS were multiple users can receive and send SMS on specific number

    724 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  8. Search Contacts by Nickname, Custom ID or Practically Any Field

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. Provide a way to directly leave voicemails without first calling someone

    30 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Text from the same main user number

    362 votes
    61 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users

  11. Outbound Automatic Voicemail Drop

    190 votes
    Future Consideration  ·  26 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. Send voice messages over chat

    49 votes
    Implemented  ·  27 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    An error occurred while saving the comment
    Yossi commented  · 

    Voice notes option in private and team chats would be very helpful for our users. instead of typing and reading long massages.

  13. Forward from admin portal to phone mailbox

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. RingCentral Analytics Company Numbers - Please include a column indicating what the number is assigned to

    14 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  15. Change the name of the group text message

    37 votes
    Planned  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  16. Allow admin management of virtual background feature for meetings

    34 votes
    Under Review  ·  3 comments  ·  Events & Video » Webinar  ·  Admin →
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  17. Increasing Paging Only group to more than 25 devices

    92 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  18. Allow admins to change user profile information (including pictures)

    123 votes
    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    75 votes
    Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Mark text messages, voicemails, missed call notifications as unread when already read

    59 votes
    Implemented  ·  20 comments  ·  Phone & Messaging  ·  Admin →
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