Settings and activity

52 results found

1. Schedule changes to Call Queue membership

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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2. Configuring Dial-By-Name Directory Extensions at the Site Level

   65 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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3. Copy Custom Answering Rules to other Sites

   30 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Currently planning and under development. No specific release date available yet.

4. Fax transmission notification to include copy of fax.

   75 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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5. Account-Wide Holiday Settings and/or Holiday Templates

   240 votes

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   27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

6. Analytics regarding Text Messaging/SMS

   243 votes

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   Future Consideration  ·  31 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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7. Shared SMS were multiple users can receive and send SMS on specific number

   796 votes

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   164 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!

   
   

   To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.

   
   

   Thank you! 

8. Search Contacts by Nickname, Custom ID or Practically Any Field

   17 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Provide a way to directly leave voicemails without first calling someone

   31 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Text from the same main user number

    382 votes

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    66 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users

11. Outbound Automatic Voicemail Drop

    228 votes

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    Future Consideration  ·  37 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. Send voice messages over chat

    49 votes

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    Implemented  ·  27 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Yossi commented  ·  Apr 28, 2022  ·  Edit…  ·  Delete…

    Voice notes option in private and team chats would be very helpful for our users. instead of typing and reading long massages.

    Save Submitting...

13. Forward from admin portal to phone mailbox

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. RingCentral Analytics Company Numbers - Please include a column indicating what the number is assigned to

    14 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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15. Change the name of the group text message

    38 votes

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    Planned  ·  8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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16. Allow admin management of virtual background feature for meetings

    36 votes

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    Under Review  ·  3 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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17. Increasing Paging Only group to more than 25 devices

    94 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Allow admins to change user profile information (including pictures)

    129 votes

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    Under Review  ·  25 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    77 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Mark text messages, voicemails, missed call notifications as unread when already read

    59 votes

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    Implemented  ·  20 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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