Settings and activity

21 results found

1. Ability to remove the option of start screen share or video meeting in Teams

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Tim shared this idea  ·  Jan 28, 2023

2. Integrate with Outlook so you can click the phone icon in profile/contact cards to dial the number.

   12 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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3. Allow Admins to Log in as any User

   21 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. Routing missed calls in Queues, and custom rules

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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5. Shared SMS were multiple users can receive and send SMS on specific number

   796 votes

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   164 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!

   
   

   To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.

   
   

   Thank you! 

6. Mute incoming call notifications while currently on a call

   569 votes

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   46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Check it out in app under Notifications and Audio

7. Ring Central Video Ability to connect Non 365 Outlook Calendar- Feature Request

   23 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. Recurring meeting option

   23 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. New RingCentral - no date stamp for text messages from the day of

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   113 votes

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   7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Please ensure that you are on the latest version of the app. Thank you!

10. Increasing Paging Only group to more than 25 devices

    94 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Restrict access to Admin Portal by geographic location of IP address

    27 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Give administrators the ability to report on text messaging (number sent/received, and even view the text)

    29 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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13. Suppress notifications to users when template changes are made or pushed

    24 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Password and PIN Expiration Requirement

    29 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Allow a Call Queue to disable voicemail

    53 votes

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    Future Consideration  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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16. Allow admins to change user profile information (including pictures)

    129 votes

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    Under Review  ·  25 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    185 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn more about controlling user access to the accept queue calls feature here!

18. Account-Wide Holiday Settings and/or Holiday Templates

    240 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

19. Add Public Holidays into the Call Queue Schedule

    60 votes

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    7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This will be implemented in November 2024 as Call Queue Custom Rule Templates!

20. RC University Courses assigment, and progress tracking over multiple users.

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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