← RingCentral Ideas

Settings and activity

21 results found

  1. Ability to remove the option of start screen share or video meeting in Teams

    1 vote
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Tim shared this idea  · 

  2. Integrate with Outlook so you can click the phone icon in profile/contact cards to dial the number.

    12 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  3. Allow Admins to Log in as any User

    21 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Routing missed calls in Queues, and custom rules

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  5. Shared SMS were multiple users can receive and send SMS on specific number

    738 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  6. Mute incoming call notifications while currently on a call

    567 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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  7. Ring Central Video Ability to connect Non 365 Outlook Calendar- Feature Request

    23 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  8. Recurring meeting option

    23 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. New RingCentral - no date stamp for text messages from the day of

    113 votes
    7 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  10. Increasing Paging Only group to more than 25 devices

    92 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. Restrict access to Admin Portal by geographic location of IP address

    27 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. Give administrators the ability to report on text messaging (number sent/received, and even view the text)

    29 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  13. Suppress notifications to users when template changes are made or pushed

    23 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Password and PIN Expiration Requirement

    29 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. Allow a Call Queue to disable voicemail

    47 votes
    Future Consideration  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  16. Allow admins to change user profile information (including pictures)

    124 votes
    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    184 votes
    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  18. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

  19. Add Public Holidays into the Call Queue Schedule

    59 votes
    7 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  20. RC University Courses assigment, and progress tracking over multiple users.

    16 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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