← RingCentral Ideas

Settings and activity

51 results found

  1. Copy/Paste Messages does not work well

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Earl shared this idea  · 

  2. Presence (or HUD) available on the RingCentral Mobile App so that I can answer a call on behalf of someone

    35 votes
    Planned  ·  5 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  3. Differentiating Ring Tone for Incoming Calls

    104 votes
    Planned  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Password and PIN Expiration Requirement

    29 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. Need Reports Greater than 6 months, Need one year

    44 votes
    Planned  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  6. Stop Queue Call from Ringing on Offline Users!

    46 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  7. Add AWAY Option for chat

    41 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  8. Allow admin management of virtual background feature for meetings

    34 votes
    Under Review  ·  3 comments  ·  Events & Video » Webinar  ·  Admin →
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  9. Ability to turn off call quality survey for agents.

    40 votes
    8 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded
    Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.

  10. Allow multiple people to call monitor at the same time

    65 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
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  11. Idle behavior shows users offline even though they are available and logged into RC.

    122 votes
    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. Add an option to disable the 911 warning

    35 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
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  13. Position in Queue, Estimated wait time, and Call queue caller call back feature

    212 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  14. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

    53 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  15. Advanced searching for contacts

    56 votes
    Future Consideration  ·  16 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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  16. Call Queue voicemails available in RC APP and GUI interface

    63 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  17. Ability for agent to stay on the line after transferring to an external number.

    39 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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  18. Folders or Subcategories within the HUD Feature

    46 votes
    Planned  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  19. Looking to see Custom Status in HUD without having to click the profile picture

    46 votes
    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  20. Add an audio tone for calls being transferred

    130 votes
    Planned  ·  25 comments  ·  Phone & Messaging  ·  Admin →
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