Settings and activity

91 results found

1. F6 to dial on Teams Desktop Plugin

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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2. Extend new Deskphone Pairing feature into MS Teams Embedded App "Ghost App"

   8 votes

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   Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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3. RingSense: More insight for Manager - Coaching progress per employee & Alert when issues come back

   8 votes

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   Needs More Information  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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4. RingCentral for Salesforce: Ringtone settings

   11 votes

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   Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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5. RingCentral for Dynamics365: AI transcription and call summary

   4 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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6. RingCentral for Dynamics: Transfer live call to RingCentral co-worker

   2 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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7. Display the name of the called party when adding coworkers to your call flow or when forwarding all calls

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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8. Extend "Disable Auto Answering" enhancement to Call Queue numbers

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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9. RCV and RingCX Integration - Escalation/Queuing of video calls

   8 votes

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   Implemented  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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10. Reduction of RC App-Cloud interface complexity

    97 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. RingCentral for Hubspot (Chrome extension): Transfer live call to RingCentral Co-worker (warm, blind, to VM)

    7 votes

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    2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminByrne (Group PM, RingCentral) responded

    So this is a little tricky to answer. The idea is specifically for our Hubspot Chrome extension, which we are in the long process of retiring. But it has been replaced by a much more modern and all together better integration: our new Hubspot native integration. This new integration does support call transfers.

12. RingCentral for Hubspot (Chrome extension): Match call to existing Hubspot record when NOT in e.164 format

    4 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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13. Hubspot Extension - Edit Ringtone & Ringtone Volume

    18 votes

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    3 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGeorge Lu (Product Manager - CRM Integrations, RingCentral) responded

    This feature has now been released. Users can feel free to adjust their volume and ringtone options in the integration!

14. Allow multiple supervisors to monitor a call simultaneously

    70 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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15. Ability to invite participants to active RCV session via SMS

    12 votes

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    Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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16. Teams 2.0 dialler option for CRM integrations

    5 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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17. Text to Speech for voice mail greeting

    30 votes

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    Future Consideration  ·  3 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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18. Disposition Shared VM inbox and notify when others have listen to VM

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Add an unread Inbox notification counter to the MS Teams Embedded Dialer main icon in Teams

    3 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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20. Separate Directories in Multi-Site Environment

    57 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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