Settings and activity

245 results found

1. Filter through SMS campaign numbers

   38 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jun 4, 2025

2. Ability to group and sort HUD contacts

   21 votes

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   4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  May 28, 2025

3. Have numbers show up as "From" on RollOver calls.

   49 votes

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   New  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  May 21, 2025

4. Disconnect "MS Teams Connection" with API

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   6 votes

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   0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  May 13, 2025

5. Bulk MS teams Disconnect or Reconnect

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   9 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  May 13, 2025

6. Download all outbound faxes sent by all extensions

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  May 1, 2025

7. Poly Lens app

   25 votes

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   Future Consideration  ·  3 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  May 1, 2025

8. HUD Features

   18 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Apr 25, 2025

9. Increase HUD and appearance feature to more than 100 extensions. At least 200.

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Apr 25, 2025

10. Allow Call queues, Shared Line Groups, Delegated Lines as extensions in HUD

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Apr 25, 2025

11. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    116 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Apr 9, 2025

12. User administrative and compliance reporting

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Mar 31, 2025

13. Extend SMS functionality to Call Queue (Admin settings, Sending, receiving, and Analytics)

    36 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Mar 27, 2025

14. RingCX Digital Message Notification Improvements

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    44 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Mar 19, 2025

15. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    67 votes

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    3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    In design

    Marie supported this idea  ·  Mar 19, 2025

16. RingCentral - Granular AI Assistance

    5 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Mar 16, 2025

17. AI live transcription

    13 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Mar 16, 2025

18. Manage Post-call Summary and Automatic notes account wide via Admin Portal

    14 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Mar 16, 2025

19. Make voice mail length adjustable

    9 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Mar 16, 2025

20. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    24 votes

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    3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks for your feedback, we've now added this feature as part of our upcoming roadmap.

    Marie supported this idea  ·  Mar 16, 2025