Settings and activity

67 results found

1. Add country hierarchy for reporting

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   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Jun 5, 2025

2. Have numbers show up as "From" on RollOver calls.

   49 votes

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   New  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Jul 14, 2025

3. SMS logs download per user

   8 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Apr 17, 2025

4. SMS Opt-Out

   19 votes

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   2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Apr 8, 2025

5. Improve "Security Notice from RingCentral" Emails

   45 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Mar 26, 2025

6. Account-Wide Holiday Settings and/or Holiday Templates

   251 votes

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   27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

   David supported this idea  ·  Mar 6, 2025

7. Allow dialing 811 numbers in the US and Canada

   36 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Mar 4, 2025

8. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   86 votes

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   Future Consideration  ·  11 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Mar 4, 2025

9. Call recording message in spanish

   7 votes

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   2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Feb 10, 2025

10. Allow QoS Data to be pulled via API

    16 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Jan 22, 2025

11. Permanently minimize the AI Notes and Transcript box

    86 votes

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    20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

    David supported this idea  ·  Jan 13, 2025

12. Audit Trail Enhancements

    281 votes

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    73 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    David supported this idea  ·  Sep 27, 2024

13. Outbound Caller ID Drop-down Alphabetical

    21 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Sep 3, 2024

14. Ability for chat group admins to add hashtags to chat groups

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    David shared this idea  ·  Jun 26, 2024

15. Auto enroll users to pre-defined chat groups based on their role

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    David shared this idea  ·  Jun 26, 2024

16. Having the ability to search contacts via company name using RingCentral Unified app

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    David supported this idea  ·  May 14, 2024

17. Upvoting System for Questions in Team Chats

    6 votes

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    0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    David shared this idea  ·  May 11, 2024

18. Transfer a Conference Call

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    David supported this idea  ·  May 1, 2024

19. Display user "accepting queue calls" status in the HUD.

    24 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Apr 30, 2024

20. Multiple Voicemail Greetings

    219 votes

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    Future Consideration  ·  59 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    David supported this idea  ·  Apr 30, 2024