Settings and activity

66 results found

1. Abandoned Call queue Rate

   23 votes

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   New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Leigh supported this idea  ·  Aug 8, 2024

2. non-auto updating msi version of the desktop app

   17 votes

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   Implemented  ·  3 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Leigh supported this idea  ·  Aug 7, 2024
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   Leigh commented  ·  Aug 7, 2024  ·  Edit…  ·  Delete…

   As per comment from the customer, " Can I request the UI be changed and it be listed as another entry in the table rather than hidden under the ‘i’ !
   "

   Save Submitting...

3. More information on abandoned calls within live reports

   19 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Leigh supported this idea  ·  Aug 5, 2024

4. Deskphone pairing

   15 votes

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   Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Leigh supported this idea  ·  Aug 5, 2024

5. Ability to use a key press to leave a voicemail.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Leigh supported this idea  ·  Aug 5, 2024

6. Position in Queue, Estimated wait time, and Call queue caller call back feature

   225 votes

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Leigh supported this idea  ·  Aug 5, 2024

7. HUD List Vertical Format vs Horizontal Format option

   48 votes

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   New  ·  10 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Leigh supported this idea  ·  Aug 2, 2024

8. RingCentral Billing/Cost Analysis, Budgets & Alerts

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Leigh supported this idea  ·  Aug 1, 2024

9. Bulk download option for Glip messages and files

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Leigh supported this idea  ·  Aug 1, 2024

10. Increase of number of rings to 300 seconds

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Leigh supported this idea  ·  Jul 31, 2024

11. Disable or Restrict Access to RingCentral Web App

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Leigh supported this idea  ·  Jul 24, 2024

12. RC App automatic logout timer

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Leigh supported this idea  ·  Jul 23, 2024

13. Increase HUD and appearance feature to more than 100 extensions. At least 200.

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Leigh supported this idea  ·  Jul 19, 2024

14. Enable SMS for UK numbers

    114 votes

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    Future Consideration  ·  36 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Leigh supported this idea  ·  Jul 11, 2024

15. Text From Call Queue Direct Number

    24 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Leigh supported this idea  ·  Jun 20, 2024

16. Call Queue - "Allow members to change their queue status"

    33 votes

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    6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Leigh supported this idea  ·  Jun 14, 2024

17. Voicemail to Text To Have Better Accuracy

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Leigh supported this idea  ·  Jun 13, 2024

18. CallerID Name in UK

    27 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Leigh supported this idea  ·  Jun 11, 2024

19. Allow use of SMS feature with number that has Fax Only Feature

    3 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Leigh supported this idea  ·  Jun 10, 2024

20. Include the graph when downloading company number's in pdf file

    7 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Leigh supported this idea  ·  Jun 7, 2024