← RingCentral Ideas

Settings and activity

52 results found

  1. Site specific directory, Hide the company directory from specific users only

    55 votes
    4 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Iulia supported this idea  · 

  2. Improve the overall expereince of National and International whitelisting

    55 votes
    6 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

    Iulia supported this idea  · 

  3. Disable "AI is taking notes" when on call

    137 votes
    34 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

    Iulia supported this idea  · 

  4. Ability to dial out while there is an incoming call

    86 votes
    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Iulia supported this idea  · 

  5. Audit Trail Enhancements

    208 votes
    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Iulia supported this idea  · 

  6. Stop Queue Call from Ringing on Offline Users!

    46 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Iulia commented  · 

    We're having the exact same issue and are looking for a resolution to be implemented.

    Iulia supported this idea  · 

  7. Saved Performance reports and Subscriptions can only be accessed by the user who created them

    24 votes
    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Iulia supported this idea  · 

  8. Limited Extension Addition feature

    7 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Iulia supported this idea  · 
    Iulia shared this idea  · 

  9. Analytics alert when the number of calls exceed threshold

    6 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Iulia supported this idea  · 

  10. IVR Key Press Identifier

    9 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Iulia supported this idea  · 

  11. Add 933 dialing support to allow for testing of our 911 Notifications

    23 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Iulia supported this idea  · 

  12. Ability to assign dedicated fax number to multiple users

    66 votes
    Under Review  ·  17 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
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