Settings and activity

52 results found

1. Site specific directory, Hide the company directory from specific users only

   93 votes

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   7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
   Iulia supported this idea  ·  Dec 18, 2024

2. Improve the overall expereince of National and International whitelisting

   58 votes

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   6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

   Iulia supported this idea  ·  Dec 18, 2024

3. Disable "AI is taking notes" when on call

   157 votes

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   37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

   
   

   While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

   
   

   Thank you!

   Iulia supported this idea  ·  Dec 18, 2024

4. Ability to dial out while there is an incoming call

   90 votes

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   Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Iulia supported this idea  ·  Dec 18, 2024

5. Audit Trail Enhancements

   244 votes

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   68 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   
   

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   Iulia supported this idea  ·  Dec 18, 2024

6. Stop Queue Call from Ringing on Offline Users!

   49 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Iulia commented  ·  Dec 18, 2024  ·  Edit…  ·  Delete…

   We're having the exact same issue and are looking for a resolution to be implemented.

   Save Submitting...
   Iulia supported this idea  ·  Dec 18, 2024

7. Saved Performance reports and Subscriptions can only be accessed by the user who created them

   25 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Iulia supported this idea  ·  Dec 9, 2024

8. Limited Extension Addition feature

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Iulia supported this idea  ·  Nov 21, 2024
   Iulia shared this idea  ·  Nov 20, 2024

9. Analytics alert when the number of calls exceed threshold

   8 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Iulia supported this idea  ·  Nov 20, 2024

10. IVR Key Press Identifier

    10 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Iulia supported this idea  ·  Oct 4, 2024

11. Add 933 dialing support to allow for testing of our 911 Notifications

    23 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Iulia supported this idea  ·  Sep 24, 2024

12. Ability to assign dedicated fax number to multiple users

    79 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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