Settings and activity

36 results found

1. Add Public Holidays into the Call Queue Schedule

   64 votes

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   8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   This will be implemented in November 2024 as Call Queue Custom Rule Templates!

   Erik supported this idea  ·  Aug 19, 2024

2. Global Holiday Setting

   11 votes

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   4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Erik supported this idea  ·  Aug 19, 2024

3. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   111 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Erik supported this idea  ·  Aug 19, 2024

4. Sync RingCentral Desktop Application With RingCX

   313 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Erik supported this idea  ·  Aug 19, 2024

5. The ability to turn on / turn off "Lateral extension dialing" within IVRs

   28 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Erik supported this idea  ·  Aug 19, 2024

6. Option to include IVR Menus within the Company Directory

   28 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Erik supported this idea  ·  Apr 12, 2024

7. Holiday/Night Button

   91 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Erik supported this idea  ·  Mar 11, 2024

8. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

   79 votes

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   Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Erik supported this idea  ·  Mar 11, 2024

9. Account-Wide Holiday Settings and/or Holiday Templates

   251 votes

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   27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

   Erik supported this idea  ·  Mar 11, 2024

10. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    324 votes

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    Planned  ·  102 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Mar 11, 2024

11. Add Reboot / Resync / Restart All or Multiple Phones at the same time

    25 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Mar 4, 2024

12. Checking the IP address associated with the IP Phone under the Admin Portal

    42 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Mar 1, 2024

13. Show the current IP of deskphones

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Mar 1, 2024

14. Disable/Enable 2 Factor Authentication on certain users

    24 votes

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    Under Review  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Mar 1, 2024

15. Fast Forward/Rewind controls on voicemail via deskphones

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Mar 1, 2024

16. GUI access for phones or IP address display in admin portal

    17 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Mar 1, 2024