Settings and activity

41 results found

1. Add account wide hold music option

   20 votes

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   4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Erik supported this idea  ·  Oct 16, 2024

2. Use the app in conjunction with a physical phone

   160 votes

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   This feature is currently in open beta and available for all!

   Erik supported this idea  ·  Sep 16, 2024

3. Resync Button for Assisted Provisioned Common Area Phones

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Erik supported this idea  ·  Sep 16, 2024

4. Simplified option to set up Holiday rule for RingCentral Service Web and RingCX portal

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Erik supported this idea  ·  Sep 12, 2024

5. Dial 211 or 311 on the App or the Phone

   26 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Erik supported this idea  ·  Aug 23, 2024

6. Add Public Holidays into the Call Queue Schedule

   65 votes

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   10 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   This will be implemented in November 2024 as Call Queue Custom Rule Templates!

   Erik supported this idea  ·  Aug 19, 2024

7. Global Holiday Setting

   11 votes

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   4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Erik supported this idea  ·  Aug 19, 2024

8. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   115 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Erik supported this idea  ·  Aug 19, 2024

9. Sync RingCentral Desktop Application With RingCX

   329 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Erik supported this idea  ·  Aug 19, 2024

10. The ability to turn on / turn off "Lateral extension dialing" within IVRs

    29 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Aug 19, 2024

11. Option to include IVR Menus within the Company Directory

    28 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Apr 12, 2024

12. Holiday/Night Button

    91 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Mar 11, 2024

13. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    86 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Mar 11, 2024

14. Account-Wide Holiday Settings and/or Holiday Templates

    255 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Erik supported this idea  ·  Mar 11, 2024

15. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    343 votes

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    Planned  ·  105 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Mar 11, 2024

16. Add Reboot / Resync / Restart All or Multiple Phones at the same time

    29 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Mar 4, 2024

17. Checking the IP address associated with the IP Phone under the Admin Portal

    52 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Mar 1, 2024

18. Show the current IP of deskphones

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Mar 1, 2024

19. Disable/Enable 2 Factor Authentication on certain users

    24 votes

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    Under Review  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Mar 1, 2024

20. Fast Forward/Rewind controls on voicemail via deskphones

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Mar 1, 2024